Instant Housecall Reviews
Instant Housecall Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instant Housecall has a 5.0 star rating from 1 review and consumers are mostly satisfied. Rating distribution is 100% positive. Reviewers value billing practices and customer service, and report a low price level.
Key Takeaways for Future Customers
- Check Instant Housecall reviews before buying.
- Service is noted for low price and valued customer service.
- Confirm subscription terms, especially any lifetime subscription language.
Negative Feedback / Risk Areas
- Customer complaints about lifetime subscription being limited to 10 years.
- Disputes over subscriptions and billing terms as the company grew.
Positive Feedback
Users praise responsive customer service, clear billing practices, and an affordable price level; the software continues to work for long-term users.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instant Housecall has a 5.0 star rating from 1 review and consumers are mostly satisfied. Rating distribution is 100% positive. Reviewers value billing practices and customer service, and report a low price level.
Key Takeaways for Future Customers
- Check Instant Housecall reviews before buying.
- Service is noted for low price and valued customer service.
- Confirm subscription terms, especially any lifetime subscription language.
Negative Feedback / Risk Areas
- Customer complaints about lifetime subscription being limited to 10 years.
- Disputes over subscriptions and billing terms as the company grew.
Positive Feedback
Users praise responsive customer service, clear billing practices, and an affordable price level; the software continues to work for long-term users.
Media from reviews
Resolved: Lifetime Subscription converted to 10 years? :(
- - In 2007 I bought a 1-year plan for $1068.
- - A $699 lifetime option was set for 11 years; now it’s described as 10 years with no documentation.
Company agreed to extend 1 more year.
In 2007 when Instant Housecall was just getting started I went with a 1 year plan to try out the service for $1068. It was great and still is. After that year I came across another popular supplier of similar remote software that had a lifetime price and had mentioned it to the owner of Instant Housecall. He proceeded to create a custom lifetime option for me for which he has stated lifetime in several different emails and on the phone. I agreed that I would not get any software upgrades either and I would have to use the current version, which still works fine for me. He agreed on $699 for which we paid. He said he would set it to 11 years later for now and would increase it later if needed. Kind of chuckling cause it was so far away at the time. Well, now here it is 11 years later and he now says that he describes lifetime as 10 years and my subscription will end soon. Which I don't understand, since I am still alive and I would assume it would go until I or my company dies. I have to assume he has done this to other customers and they either gave in, died or gave up.
I still use this and do not see why I need to pay again for something that was supposed to be lifetime. Instant Housecall has not even provided me any company documentation from back when this was done stating that lifetime means 10 years.
I'm not sure what else to do.
His company is much bigger now and is probably trying to rid all these old contracts that helped him in the beginning. :(
- Converted my lifetime to 10 year license
Preferred solution: Deliver product or service ordered
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