Scam

About a year ago I was going through my email and the particular issue at that time seemed to indicate the possibility of having been "hacked". I looked through Google to see how I might be able to contact msn and resolve the problem. The "msn" link that I was taken to was "Instageeks". They scrutinized my pc, advised me that I had been "hacked", had a Trojan virus and this would also affect my cell phones. They happened to have a "program" that would resolve this for $400.00. I want to say it was called "Ad-Block". After my initial shock and fear for the worst, I agreed to the program being installed. Later, giving the matter a lot of thought, I checked "Ad-Block" or whatever the program was. It turns out that particular program that they SOLD me was available via the internet free of charge. Fortunately I was able to get a full refund within the 30 day warranty. Don't get scammed! I know it can be an embarrassing situation to admit to being duped.
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ID
#716722 Review #716722 is a subjective opinion of poster.
Location
New London, Wisconsin
Reason of review
Pricing issue

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My daughter was trying to fix her computer. She called Comcast and they connected her to these guys. After a long time of explaining what he would do, and sending me to a Amazon website where he showed me a product he wanted me to buy, I decided to check the company out on the internet. The reviews from BBB and others were pretty bad, so I decided not to buy the service offered. The Tech, Steve, then said if I didn't want the service he asked for my permission to *** microsoft software from my comuter. I said NO! I do not give you that permission. He then proceeded to take it off anyway. My screen went black. I told him to restore anything he had taken off. He refused. From there I asked for his supervisor. He said no again. Someone came on named Harry who said his job was to check on computers and customer satisfaction. At all times I was speaking to someone with and Indian accent. I explained what had happened. He seemed to think I still wanted them to "fix" my computer. I sad no and explained why. I said if he was really interested in what was going on to check the recorded conversation and see how badly I was treated. He said he would but still tried to get me to buy their product! When I said no again, he promptly hung up. a few seconds later I go another call from Steve who said he was going to f...k up my computer so bad and my daughters computer too. At this point I have no idea what he has done to my desktop. I am sending this via my laptop. I also believe he lied to me when he said that BBB was themselves, actually recording the conversation. If so I can't help but bekieve theiir rating will from from a D- to an F. STAY AWAY from these guys!
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ID
#585418 Review #585418 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Cons
  • Service
  • Pushiness
  • Result
Reason of review
Poor customer service
Preferred solution
I don't believe I was charged anything, but if I was I want a refund, Steve should be fired, and if I have any problems with my computer, I will presume it is because Steve made it happen. But I'm not sure how I could ever trust you to fix it.

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