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The shopper replaced an item (Original item $11.99) for a new item priced at $31.24. First of all that is a huge increase for a replacement item, but I was okay with it. I wasn't okay with being charged twice for it. I was charged for the $31.24 item twice so when I...
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2.8
#1065074
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Given it more than enough chances and it's about time I stopped wasting my time-money-life counting on Instacart to do what they say they do. Like everyone else I've been grocery shopping a few times a week for my entire life and know how impossible it is to NOT find...
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1.8
#1061777
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This is for the new Instacart delivery service Fairway is offering. We decided to try it and it was a nightmare. We ordered 20 items. They did not have 5 of them and did not want the substitutes they proposed so they gave us a credit. When we were unpacking the items...
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Anonymous
Anonymous

Crummy

1.5
I didn't like
  • Charged me a delivery fee when i did not get what i ordered
  • Charged me for groceries i did not receive
#1060611
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Instacart - Awful service

Instacart
#1059129
1.4
Multiple times the delivery is either incomplete or just wrong. Produce was not good quality and I've been delivered broken eggs in the past. Overall their customer service does try to help, but ultimately the shopping and delivery service is awful. On one occasion I've had someone claim they delivered groceries I never received.
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Instacart - Always overcharge

Instacart
#1050120
Had a few bad experience with instacart, still haven't improve their service! Always replacements with something more overpriced, when it's stated "each" as quantity they purchase pounds. Also if I order something organic specifically, why would U pick something not organic and charge me way more for it. Such a scam.
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If you are getting terrible deliveries or melted ice cream, it's probably not your delivery driver's fault. They will make a driver take 4-5 customers orders (sometimes up to 40-50 bags total) in their car at a time and make them drive all over town with your groceries...
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1.3
#1058468
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I actually love using my instacart. I never have to go to the grocery store. You can talk to a live agent why they are shopping for you if you have missed a couple items on your list. You can track your delivery from the grocery store to your house. Everything I have...
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4.8
#1048364
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This company is horrendous! The Customer Service is absurd! My friend and I signed up together and somehow they stated that the accounts were linked for some reason. When I called to see if they could unlink them and apply the referral codes they totally refused. The...
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1.0
I didn't like
  • Customer service sucks
#1042571
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This food delivery service rips off their customers. I was double billed and called to see why I had a reacurring charge after every time I ordered. The agent at Instacart tells me that it was my bank. I didnt believe that because on my statements it clearly had their...
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2.3
#1033758
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rip off is an understatement with these people 60 BEALE STREET SUITE 660 SAN FRANCISO CA my son ordered from them unfortunately a second time, but used my debit card , ordering some meat products, but when they came to deliver the order stating that he couldn't have...
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Anonymous
lchris5

Warning to all. Never use the service https://www.instacart.com they are a rip off. They say free delivery however they charged me $50.00 more than if I would have gone to C...

1.0
I didn't like
  • Customer service
#1025821
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Instacart offered lousy service when I complained the rep cancelled my subscription without my consent and offered refund of prorate of the fee. After many emails, tweets and more than 40 minutes on the phone with them they still refuce to credit me with the entire...
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1.0
#1022812
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The bill was 34.75, but they charged me 64 bucks. When I called after being on hold for a half an hour, they were barely apologetic. Ok.. where do we start. Credit card fraud, bad math, Unbelievable, ripoff What else should I say (need 100 words). The best statement...
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Anonymous
Debe Preston

Did the same to me

1.0
I didn't like
  • Rip off
#998728
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