Insomniac Events Reviews
Insomniac Events Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Insomniac Events has a 1.0 star rating from 1 review, with consumers mostly dissatisfied; reviewers note high price levels and value the diversity of products while citing poor discounts and exchange, refund and cancellation policy.
Positive Feedback
Customers appreciate the diversity of products or services and events on offer, which is a primary reason people read Insomniac Events reviews.
Negative Feedback / Risk Areas
- Repeated complaints about rude staff and poor customer service, including denied re-entry incidents.
- Billing errors and accidental extra charges leading to requests for refunds and disputes.
- Issues with ticketing, shipping delays for merchandise, and strict refund policies.
Key Takeaways for Future Customers
- Check ticketing and billing carefully at purchase to avoid accidental charges.
- Expect limited flexibility on refunds and exchanges; document issues and follow up on customer service requests.
- Monitor shipping tracking closely for event boxes and confirm entry requirements ahead of time.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Insomniac Events has a 1.0 star rating from 1 review, with consumers mostly dissatisfied; reviewers note high price levels and value the diversity of products while citing poor discounts and exchange, refund and cancellation policy.
Positive Feedback
Customers appreciate the diversity of products or services and events on offer, which is a primary reason people read Insomniac Events reviews.
Negative Feedback / Risk Areas
- Repeated complaints about rude staff and poor customer service, including denied re-entry incidents.
- Billing errors and accidental extra charges leading to requests for refunds and disputes.
- Issues with ticketing, shipping delays for merchandise, and strict refund policies.
Key Takeaways for Future Customers
- Check ticketing and billing carefully at purchase to avoid accidental charges.
- Expect limited flexibility on refunds and exchanges; document issues and follow up on customer service requests.
- Monitor shipping tracking closely for event boxes and confirm entry requirements ahead of time.
Media from reviews
Seattle, Washington
Complaint About Unfair Treatment at Insomniac Event
- - Denied re-entry after a brief emergency during Galantis show at 12 AM.
- - Manager was rude; security was called.
- - No refunds or alternatives offered.
I am extremely disappointed with my experience at your event. I feel completely robbed and mistreated.
I had purchased my tickets months in advance to see Galantis in Seattle, scheduled to perform at 12 AM. Unfortunately, I had an emergency and needed to step out briefly from 11:00 to 11:20 PM. When I tried to return, I was denied re-entry with no flexibility or empathy.
To make matters worse, the so-called "manager" was rude, unhelpful, and showed no concern for customer service. Instead of assisting or offering any solution, she immediately called security to remove us.
Her attitude was arrogant, and rather than addressing the situation professionally, she was only interested in kicking us out.
I find it unacceptable that a company as large as Insomniac cannot accommodate genuine emergencies or at least provide a reasonable solution. Not offering refunds or any alternative is already disappointing, but the complete lack of empathy and professionalism from your staff made the experience even worse.
I expect a response regarding this situation and how Insomniac plans to address this terrible customer service.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Refund yall charged me for 2 extra tickets that I never purchased
- - Accidentally increased GA tickets from 2 to 4 for Saturday morning day pass.
- - They only wanted 2 tickets and requested a refund.
So I purchased 2 ga tickets for Saturday morning day pass and when I was doing the Quantity I clicked 2 and somehow it clicked 4 on accident and charged me an extra 300 bucks for 2 day pass ga tickets for Saturday I only wanted 2 so please I need to figure out how to get my 300 refund back thanks
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't received my edc box
- - I have not received my EDC box yet.
- - Tracking shows pending.
- - Delivery is in less than a week.
I yet to receive my edc box and edc is in less than a week I have my tracking info and when I see it all I see is pending nothing else. Will I be able to still go what needs to happen from here on out.
Preferred solution: Deliver product or service ordered
Orlando, Florida
Ticket didn’t go through after purchased
I purchased a three day event take it to EDC in Orlando and insomniac put the wrong year on the ticket so therefore they wouldnt give me my three day wristband
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What was your big 20 minute emergency? Did you notify staff you needed to step out, due to XYZ emergency?
Are you aware it tells you on the Insomniac Events website that they do not allow people to go in and out, like you attempted? It's under the FAQs and would have been something you agreed to when you purchase your tickets (though no one ever reads what they are agreeing to).
They probably soiled their pants.