Insomnia Cookies
Insomnia Cookies Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Insomnia Cookies has a 1.0 star rating from 2 reviews; customers report delivery failures and frequent refund requests and are mostly dissatisfied.
Key Takeaways for Future Customers
- Check delivery tracking closely and expect to follow up for late or missing orders.
- Be prepared to request a refund; many reviews mention refunds as the expected remedy.
- Reviews labeled Insomnia Cookies reviews note issues with customer service response times.
Negative Feedback / Risk Areas
- Repeated delivery failures and orders left at wrong addresses.
- Allegations of stolen orders and missing tips reported.
- Poor customer service and delays resolving customer complaints.
- Damaged or melted items on delivery and perceived high price level.
Positive Feedback
Customers praise the taste and quality of the cookies and note support for a local restaurant.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Insomnia Cookies has a 1.0 star rating from 2 reviews; customers report delivery failures and frequent refund requests and are mostly dissatisfied.
Key Takeaways for Future Customers
- Check delivery tracking closely and expect to follow up for late or missing orders.
- Be prepared to request a refund; many reviews mention refunds as the expected remedy.
- Reviews labeled Insomnia Cookies reviews note issues with customer service response times.
Negative Feedback / Risk Areas
- Repeated delivery failures and orders left at wrong addresses.
- Allegations of stolen orders and missing tips reported.
- Poor customer service and delays resolving customer complaints.
- Damaged or melted items on delivery and perceived high price level.
Positive Feedback
Customers praise the taste and quality of the cookies and note support for a local restaurant.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
My order was not delivered.
My order was not delivered. He did not ring the bell, and the time that he was supposed to have gotten here was way later than expected.
- Local restaurant that me and my kids love to support
Preferred solution: Deliver product or service ordered
Staten Island, New York
Poor customer service
Waiting in store for 20 minutes not addresses stated please wait several customers left that were in line the store on 38th spruce in ***
- Poor customer service
Preferred solution: Employee need training
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Hartford, Connecticut
Refund/Credit Inquiry
- - Order placed January 18, 2026 did not arrive at the address.
- - A refund of $34.36 was issued to the store.
- - Refund to Ms./Mrs. C. is requested.
Hi, this is Chichi, from DoorDash Specialized Pods. I am writing an email to you on behalf of Ms/Mrs.
C regarding to her order that was placed last Sunday, January 18, 2026. The order did not arrive at the delivery address, and since this is DoorDash fault, we already issued a refund back to your store, and please provide the refund back to the customer, Mrs./Ms.
C. The amount we issued back to your store is $34.36.
Delivery UUID:28508e9c-e121-****-a052-751b509fe92d
Order UUID: 43ac30ab-0fda-46c9-a758-85f35874c633
- Quality and taste of the cookies are good
- Delivery did not get to me and i would like a refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Stolen order and money by employees
- - Delivery was two streets away with a blurry photo.
- - The driver was rude and aggressive, hung up, insulted me, and no refund arrived; tip was kept.
My order was delivered a couple of streets away as I watched on the app, and a blurry picture was provided of a random street. I then called the shop where the delivery driver told me he sensed an attitude at no provocation.
He then hung up when I asked to leave a message for the manager to call me back. Then he complained he was too tired when I called back and was very aggressive and pushy. He said several insults under his breath, which I ignored, and finally offered a refund.
He lied again; I have received no refund, and they kept my tip money. The first girl told me to call back in 10 minutes, then when I called back at ten minutes, it rang for 20 minutes.
Preferred solution: Full refund
User's recommendation: Experience was terrible and my money was stolen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- - Tried to pick up Uber Eats at Wharf Street, Portland, ME.
- - The manager allegedly blocked item from view.
- - Customer says an apology is needed to continue.
I attempted to pick up an Uber Eats from the Portland, Maine, Wharf Street location. I could not see the product to verify it because the clerk manager, 3 weeks ago at night, held it away from me.
When I tried to move it closer and set it on the table, I think she thought I was going to steal it. She said, 'You'll never make it to that door,' and also something to the effect that she is not afraid of me. If that's not a physical threat, I don't know what is.
If you continue to keep a manager like this, that's up to you. I will continue to go to that location only if I get an apology from her.
Preferred solution: Apology
User's recommendation: If you do not let her go I would at least like an apology from her
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo results.
- - Account erased without my action.
- - I've contacted support with no results.
- - I love your cookies.
- - Cannot regain access after following your advice.
I have contacted you several times. My account has been erased and I did not do it.
I have been getting no result from the information that you have given me. I have been getting your product for a while now and I love you cookies. I have gone to the web site to try and get back on to no avail. This was following your advice.
I couldn't even celebrate my recent birthday after being told that the advice given would work. (resigning and trying for the reward resigning. Help me please? Or just tell me you no longer want me to be a part of the insomnia customers.
Darroyl Gullen.
uncledarroyl2154@***.com. Thank You
User's recommendation: Be sure that you are not ignored as I was. Keep after these folks until they treat you right. They appreciate your money but don't show the common decency to help you and keep you as a customer. Darroyl Gullen. uncledarroyl@***l 2154@***.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Damaged product, terrible service
- - Ice cream arrived melted with two scoops in a container; manager said they can't control DoorDash and offered only a replacement that would melt.
I received my delivery of ice cream and a cookie, and the ice cream was completely melted. I'd also ordered two scoops, but they gave me a little container that looked like it barely contained one.
Regardless, it was completely melted. I called and spoke to the manager who said that once the DoorDash driver picks it up, she can't control what happens to it. I asked if they provided containers that would keep the ice cream from melting, but she said no, they can't control what the DoorDash driver does.
The only option she offered was to send another scoop of ice cream back out, which would have been pointless because it would have melted. What a disappointment.
- Poor customer service and quality of deliveries
Preferred solution: Full refund
User's recommendation: Get your cookies elsewhere unless you want ripped off
Poor customer service
- - Order placed; delivery due at 6:15.
- - DoorDash driver waited two hours and never delivered the cookies while my son attempted pickup.
Place the order on the website its supposed to be delivered at 6:15. The DoorDash driver said he waited two hours and still never received the cookies. I had my son go pick up the cookies and he has yet to receive the order.
User's recommendation: Don’t Oder on line
New York, New York
Left my cookies infront of my building when my order summery says my apt number on it
Left my cookies infront of my building when my order summery says my apt number on it then I called him and he said ***
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Actually, when a female like this employee tells a male (you) “I am not afraid of you”, that indicates verbal or non-verbal threatening behavior on your part. But nice to know Alan, that you are afraid of women that are working at a cookie store.
That's so disrespectful and accusatory what a jerk and so unprofessional,they deserve to lose your business and she should be written up at least for her comments and rudeness! And demoted! Man up store owners we want good service not ignorant service and all y'all need to apologize to this customer!!
Is there an upcoming game from the world of ( the matrix)?”