Anonymous
map-marker Lexington, Kentucky

Insight Cable Internet Review

Why make the GD remote so user unfriendly,worst design possible, & do unnecessarily difficult, 80% of the buttons are not needed,does the designer even watch TV? This needs to be fixed, ask the designer of insight how to make a GD controller, these buttons are all in the wrong place, this *** needs to be fired, & redesign a new controler, this is omg so unnecessary, wtf was She thinking,
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Coppell, Texas

Insight Cable Internet Review from Coppell, Texas

I have tried. for 4 days to get internet with no luck.The first time installation was scheduled they didnt show up or call.I called them they said I owed a previous balance which I paid and rescheduled for. 5 PM the day after.The technition showed up at 12:00 pm I wasnt home my landlord ask if he had my number and he said he would call me ,he didnt.5:00 showed up no technition.my landlord also said the techs eyes looked funny.anyway another call another line of bull@$!%.insight is pathetic!get sattellight
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Reason of review:
Poor customer service
Tavish Ttq

Insight Cable Company of Times Warner Returning Modem issue with Insight cable sales representative Columbus Ohio

On May 04th 2013, I have closed my insight cable connection. Before that I received call from Sales representative from insight cable that if you want to close service then you don't have give modem at drop box. I have some one moving in same apartment you can leave modem in apartment Leasing office and we will pick it from there. Sales rep picked modem from Leasing Office. I called her but she didn't pick the phone. After 3 weeks I talked to Apartment Leasing office called sales Lady to get details from her. Luckly she picked the phone and then she called me saying that I am so SORRY I was on vacation. I will make sure that it is updated in system in Monday first thing in morning. I called help desk on Tuesday to check whether it is updated in the system or not. Customer care told me that it is not updated in the system yet. I tried calling sales Lady, she didn't pick the phone. I called her multiple times but she didn't pick the phone. I called help desk informing the same thing they said it will be taken care you don't worry. I recieved a bill of 151$, I called to help desk. The worst part is I have to repeat everything from the start. They can not read in their system. After some days I recieved a call from Collection Agency asking to give insight cable money ($151.00). I told them that how come it is forwared to collection Agency without letting me know. When I call help desk they don' know whats going on. Then I called local help desk of insight cable in Livingston, Columbus OH. There I got to talk very good Lady from customer support. I found that Sales Girl work only in this Office, somehow she was able to find who is that Sales Girl Boss and found that Sales Girl has picked modem from Leasing office but it is not updated in the system and also Sales Girl don't know where she kept paper work for that modem. Today is July 11, 2013. Till today issue is not resolved because modem they are not able to trace it. Sales Girl never picks her phone. Either she is on vacation or on field. This is worst experience I had with Insight Cable company that is now taken over by Times Warner Cable. I want to make appeal to all those people who use insight cable service that they should take extra precaution when time come to deal with this company. Every day I have to receive call from collection Agency and Insight guys are not resolving the matter. If Sales Lady has kept modem somewhere and she acknowledge that then why they are harassing the customer. Can anybody suggest what to do in this situation?
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Loss:
$152
Amellia Ndx
map-marker Indianapolis, Indiana

Charged for no service

For years I have had the charge for Insight deducted directly from my checking account. I moved in January and had the internet and cable TV services discontinued, but the phone service still is place to serve the alarm system. Insight continued to deduct the full amount from my account. I returned the equipment and was told that I had two mini boxes that would need to be returned. I explained that I only have one TV so there was no need for two miniboxes and that their records were incorrect. The charge for the extra minibox was also deducted from my account. When I talked with their representative, I was told that I had "checked out" two miniboxes. I asked to see the record with my signature but all they could provide was a computer printout. They don't care - they don't have to.
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Loss:
$303
Anonymous
map-marker Columbus, Ohio

Bad Customer Service

I called with an inquiry about price increase due to a charge for the internet modem lease that was not there before. I did not get any new parts. I had this service for 10 years and modem is depreciated long ago. It was always included as part of the service fee. A new unexpected charge was added starting January 1, 2013. Customer service representative Ella (with an "E") was rude, disrespectful, impatient, condesending... I was planned to switch my phone service to Insight, but could not stand talking to this lady. I will consider taking my buisness to AT&T Uverse instead. I recommend the same to every one else.
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Loss:
$48
marystokes C
map-marker Louisville, Kentucky

Amazon gift card

I was promised by Insight/digital landing a $50 amazon gift card when I signed up for their cable service. It has been over 6 months now and still no gift card? I have been calling, writing and emailing politely inquiring about the gift card for months now. No one responds to me. This is fraud. I have also been a customer of amazon.com for years and its unfortunate that they have lent their support to this deception. Insight should not entice its future customers with a promise that they have no intention of following through with. I'm not a clerical person but does it "honestly" take 6 months to process an on-line order? I am going to report this to the Better Business Bureau, and I'm going to stop ordering off of amazon.com.
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Loss:
$50
Melanie E Mqk
map-marker Louisville, Kentucky

Insight Communication has the worst customer service in the industry!

I'm not sure I've ever had worse service. My cable, internet and phone went out on Tuesday because of a storm. When we came home from work, we called Insight and they wanted to send someone to the house on Wednesday and told us it would be an all day window. I told the girl that wasn't acceptable because we weren't going to take a whole day off work to wait around for Insight. She wouldn't budge, so I asked for her manager. We went around and round with him - some guy named Darrin - because we wanted someone to come out that day to fix it. There were trucks in the area and it was only 6:00. He told us it might come on with the work they were doing, but couldn't guarantee it and would give us an appointment between 5 and 7 for Wednesday. We reluctantly agreed. I left work early on Wednesday to make sure I was here when they came. At 7:00 p.m., they still hadn't shown up, so I called Insight. They told me we had an all day appointment for Saturday, which obviously wasn't right. I ended up getting the same manager -Darrin - on the phone and told him no one came. Then he tells me that he scheduled it for Saturday and we must have misunderstood. I informed him that my husband had the phone on speaker when we called Tuesday and that there was no misunderstanding because I heard him promise an appt. for Wed. between 5 and 7 too. I asked for his manager and he offered to have someone call me back. I explained that my husband's grandfather is in the hospital and we don't think he's going to make it, so we need to have our phone working. In addition, my cell service is so bad that I had to wander around the yard just to call them. I explained all that and that we couldn't take more time off work to wait and hope a technician showed up. Darrin put me on hold and then told me someone was on their way to my house and should be there in about 30 minutes. That was around 7:15 p.m. An hour and a half later, no one was here, so we called back. That person said they dispatched someone to the area for an outage and it was fixed, but no one was coming to our house. We asked for Darrin and they told us he was on break, so we get a different manager who tells us Darrin is on another call, not break. Obviously these idiots need to get their stories straight and make sure to clue each other in on their lies. We went around and round with this lady who tells us Saturday is the best they can do and that they had already sent someone to the area for an outage. Now, I don't know your definition of sending someone out, but when someone schedules an appointment and when I'm told someone's on their way, I actually have the expectation that a technician will be knocking on my door. Apparently that's not the case with Insight and supervisor or manager #2 didn't seem to get that, so I asked for her manager and got Rebecca. I told Rebecca that I didn't know what kind of racket the people at Insight are running, but service this bad is totally unacceptable. Then I told her that I didn't want to tell her how to do her job, but she clearly needs to do some coaching with her team, especially Darrin and listen to his calls. She explained that calls are recorded at random. If that's the case, then Insight should change their policy, because their customer service staff needs to be retrained. They have to be the worst bunch of customer service representatives I've ever dealt with. I asked Rebecca if Darrin was really bad at setting and meeting expectations or if he was just a liar and she conceded that he didn't set appropriate expectations. Gee, do you think? By then it was 9:00 pm and Rebecca couldn't get anyone to our house. She apologized for the experience and assured me that she would send someone at any time I wanted on Thursday and gave me her direct number to call if they weren't here. That obviously didn't meet the need or make me happy, but what more could I do in light of the fact that Insight doesn't care about: - customer satisfaction - me having no reliable means to call 911 if there was an emergency in my home or with my child - the fact that my security alam wasn't functioning for over two days, leave my home vulnerable - my lost wages because I left work early to meet a technician who didn't show up because Darrin is clearly inept at his job - my family or the hospital having no reliable way to contact us if my husband's grandfather passed away in the night - my family not being at the hospital with said grandfather because we were getting the runaround from Insight and their lousy employees It's unfortunate that Insight has people like Darrin working for them and the lady that takes calls in dispatch. She was less than helpful and made me feel like my very existance was an annoyance. That is not the person I would want talking to the customers who keep my company in business. If Insight weren't one of the only companies I can get internet access from where I live, I would have cancelled everything last night. As it is, I'm looking for other internet options as we speak. If I find something else, regardless of cost, I'll be willing to take it. We've had insight for almost four years and it's the worst experience ever. My worst day with DirectTV doesn't begin to compare to Insight. You better believe that I'll tell anyone who listens how awful this experience has been. In this day and age, there are lots of options out there for cable, phone, and internet. Insight should be worried because service won't help them win or keep customers.
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4 comments
Guest

I agree with this post. We had a terrible experience while installing their services.

They ruined our wall by drilling *** in it for their cable. Literally, a big chunk of dry wall came off. Wall was never fixed and in addition, they charged us an extra fee for "custom" installation. I fixed the wall myself later and moreover, had to completely repaint it.

Things got worse when I called today and tried to downgrade services. Their customer representative was so rude and talked over me all the time, so I had to ask to talk to someone else in their department or to his manager. He then said that no one else was there and there was no manager and simply hang up. I was shocked and decided to file a complaint.

They really don't care about customers at all. I wish DISH had Internet services.

Guest

correction: ...can't fix something right the first time?

Guest

Mel922 said it all. No better in Lex.!

and maybe worse as most apartments do not allow dish and they know it. We had Comcast where we lived in E-town and the difference is like night and day.It amazes me that Insight actually brags in their ads that they fix a problem usually the "SECOND OR THIRD TIME". Insight are you really proud of that?

Are you admitting you can fix something right the first time? What a dumb ad!

Guest

:cry :cry :cry :cry :cry :cry :cry :cry :cry

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Jessi Hda
map-marker Clarksville, Indiana

Insight Cable - *** the consumer ad

I was a new customer and my one year "special pricing" expired. I received a small notice on my printed monthly bill. I called to asked how much my cable would be increasing. The lady told me that she didn't know. I said it was a sad day when I call a service company any they can't tell me how much my next bill is going to be. Is there anyone there that can tell me how much my cable only service is going to increase. I was put on hold but she did find someone to tell me that it would be increasing $17 per month. So that would be $69 per month for basic and classic service only. I told her I would be discontinuing my service as soon as my current billing period was up. A few days later I received a mailer from Insight with a special pricing of "TV and High-Speed Internet Bundle for $65 per month, no contract required." I called to get the packaged advertising that was mailed to me. Whitney said that the pricing was only for new customers and I could not have the pricing. She said that if I was inactive for 30 days then I could have the special pricing. I said so if you would rather lose a customer for 30 days rather than give them the special pricing for one month difference? She said yes. I asked for a supervisor. She said the lady before you asked for a supervisor too and the supervisor cannot approve the $65 pricing either. This is NOT customer service. This is bullying because they know they are the only cable company in our area!! I'll be dropping them for good!
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1 comment
Aaron C Img

Promotions are always offer for new customer only. That is why they're called promotions.

To try and entice people to purchase services or products.

If you took the time to read the mailer you received you probably would've noticed it said for new customers only. You should not be accommodated for your ignorance and failure to read the mailer thoroughly.

hmfscorpio F
map-marker Herndon, Virginia

Insight Cable Customer Service Sucks

Have been a customer with Insight Cable for over 11 years. Never been late paying bill, never had any problems. The promotional period expired for my current cable (moved to a new home last year) bundle causing bill to increase $15 per month so I called to get a lower rate. Internet special for new customers was $65 for exact same service I have today. I asked to get that same price and was told no but told I could pay $25 to rebundle my current service and have my bill only increase by one or two dollars. Really? Not only is my bill going up but I have to pay $25 to save the difference? When I asked to have the fee waived they refused. When asked if I could cancel my service to become a new customer to get the $65 rate, I have to wait 30 days. I said I was willing to do that but the person continued to say that I would have to pay a reconnection fee of $25 and so why not just pay the fee $25 now. Really??? I could get your service for $65 per month as a new customer and pay $25 installation fee OR pay $82 per month and a $25 fee. Do the math! I was willing to pay the $82 per month if they would waive the $25 fee. OR they could just let me have the $65 per month rate and charge me the $25 fee. This $25 fee is simply something they are charging because they CAN! They claim it is a contract fee. There is absolutely no reason for this fee. I can only get Insight Cable or I have to go with satellite. They KNOW this so they charge you for ridiculous things for no reason!! Please AT&T U Verse come to my area soon!
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Anonymous
map-marker Clarksville, Indiana

Insight cable internet speed sucks

I would like to know why Insight has 4 or 5 internet speeds,shouldn't they only have one fast speed for every one...why or how do they dumb down the speed just so they can charge more for something faster....that's just plane Bullsh*t!!!!!! Insight sucks Insight sucks Insight sucks Insight sucks Insight sucks Insight sucks Insight sucks Insight sucks what a rip off for a faster speed ten to twenty dollars more Insight sucks Insight sucks Insight sucks Insight sucks insight sucks Insight sucks Insight sucks Insight sucks insight sucks Insight sucks Insight sucks Insight sucks
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Loss:
$45
3 comments
Guest

its slowwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww

Guest

i wrote the comment above there so *** it says minnesota im in louisville ky what bs

Guest

been dealing with there *** for over a year know i know theres to many pple on my line it mainly happens at night ive had over 15 techs in my aptment and over 10 outside they know they got every1 in louisville whos gamers where else we gonna go now time warner is gonna jack up the price and its still plain *** my speeds drop to 5 or less and they say we say up to 10 megs and dont guarentee 10 *** 1 tech told me 250 ping in 100 different servers was good the last place i lived wasnt alot of pple for over 2 years didnt have 1 problem now this *** there customer service can take a *** in the mouth

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