InPost UK Reviews
InPost UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
InPost UK has a 2.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Check tracking early and start enquiries if updates stop; InPost UK reviews warn of stalled tracking.
- Expect potential delays and communication via third parties like Mondial Relay.
- Be prepared for limited customer service options and automated chat barriers.
Negative Feedback / Risk Areas
- Lost parcels and refunds that don't replace important items.
- Tracking not updated and parcels appearing to return to origin.
- Poor customer service, nonfunctional chat, and slow responses; customer complaints about refunds and cancellation policy.
Positive Feedback
Some notes state pros are nil, though a few customers report no issues on other shipments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
InPost UK has a 2.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Check tracking early and start enquiries if updates stop; InPost UK reviews warn of stalled tracking.
- Expect potential delays and communication via third parties like Mondial Relay.
- Be prepared for limited customer service options and automated chat barriers.
Negative Feedback / Risk Areas
- Lost parcels and refunds that don't replace important items.
- Tracking not updated and parcels appearing to return to origin.
- Poor customer service, nonfunctional chat, and slow responses; customer complaints about refunds and cancellation policy.
Positive Feedback
Some notes state pros are nil, though a few customers report no issues on other shipments.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Panaji, Goa
Lost parcel
- - Loom bought on Vinted; dispatched 1/06; tracking stopped 3/06.
- - Parcel declared lost on 6/07; refund issued.
- - InPost shows depot 3 June; Mondial Relay auto-reply, no follow-up.
I purchased a loom on Vinted. It was dispatched from Holland on 1/06/2026.
The parcel tracking was not updated after 3/06/2026. On 6/07/2026 I was informed that my parcel was lost.
They gave me a refund, but that isnt what Im looking for, the loom was important to me.
On making inquiries they tell me that they had not accepted the parcel as yet, that it was in the hands of another shipping company, Mondial Relay. But the InPost tracking page clearly says, on the 3rd of June, Your parcel is in our depot on, ready to continue its journey.
Mondial Relay, when contacted, sends me an automatic answer in French saying they will get back to me within 48 hours, but it doesnt happen.
So, between one courier and another, I am loom-less!
Preferred solution: Apology
User's recommendation: Start making enquiries as soon as you see that the parcel tracking is not being updated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Resolved: Parcel taking too long for delivery, and looks as if it has gone back to starting point
Parcel taking too long for delivery, and looks as if it has gone back to starting point. It left from Glasgow and went to Lutterworth, and now in the tracking info it says it's back at Glasgow.
- Usually no issues
- Recipeint of the parcel is needing this urgently
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norwich, Norfolk
No existent customer service
- - Parcel hasn't moved for 5 days.
- - Chat is inaccessible and the chatbot ends the chat.
- - No way to contact customer services; I can only wait.
My parcel has not moved for 5 days.
Cannot access chat function, just does not work.
Can't get past their chatbot she just tells you they have it & hangs up.
No way of contacting customer services.
Useless, I can't do anything but sit here & hope it eventually moves on
it's way to me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Resolved: Issues
Company fixed the issue and I have been provided with apology. Eventually resolved the issue mentioned..Happy ending (At long last )
It is apparent why Vinted use the InPost courier service?
A two bit company using a two bit company
Need I say more?
- Nil
- Lots
Preferred solution: resolution
User's recommendation: Don't be a future customer?
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