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Rejected coupon for free ornament and military discount

Update by user Dec 05, 2012

Innovations Customer Service was very prompt at returning my call 12-4-12! They were very nice and apologetic...

they are honoring the coupon & will also be reimbursing me for the military discount. I can\'t help but wonder what they are going to do about Mrs.

Jessica RUDE at the Lexington Location! Hope Everyone Has a BLESSED CHRISTMAS!!

Original review posted by user Dec 04, 2012
Made my appointment arranging a photo shoot for Christmas Photos! We arrived and the lady at the front desk looked for our appointment to check us in and with a VERY RUDE ATTITUDE stated that our appointment was at 5:20 when in fact it was at 5:20 and stated that she would get us in when they can!! I presented our coupon and she said to give it to the photographer at the beginning of the session. We waited almost an hour, presented our coupon, & had our photo shoot. Upon viewing the photos which is a long process the same lady from the desk came over to see what was taking so long and asked if we were using a coupon. She looked at the coupon and said we could not use it when in fact the experation date was for 12-23-12 and said I am the manager and you can not use this and walked away. We get to the check out after waiting 20 min for our photos to be ready and I presented my military ID and she refused this as well. Needless to say I did all I could to not pull her across the desk and smack a smile on her face and give her an attitude adjustment. I suggest you find someone with a better attitude to take photos of your family. Her name JESSICA GRYER
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#364553 Review #364553 is a subjective opinion of poster.
Atlanta, Georgia

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