map-marker San Diego, California

I Highly Recommend Inline Tile and Stone!!!

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I Highly Recommend Inline Tile and Stone!!!
I Highly Recommend Inline Tile and Stone!!! - Image 2
I Highly Recommend Inline Tile and Stone!!! - Image 3
Thankfully I listened to my neighbors who have used Duane of Inline Tile and Stone for their projects and were so pleased that they highly recommended him for my projects. I have to admit that it was hard ignoring the one very nasty hateful review but I did and I hired Duane for my fireplace remodel and masterbath tile floor replacement. And I couldn't be happier!!! Duane and his crew were amazing. They were reasonably priced, very skilled, reliable, honest, clean, professional and clever too as they were able to solve a tile manufacturing problem that I was worried about without having to charge me extra. I'm so satisfied that next month I hope to hire them for my big outdoor hardscape project. Please look at the below pictures to see the Inline transformation of my sad old red brick fireplace to my new beautiful stackstone fireplace. ;-)
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Reason of review:
Good quality
John D Rlo
map-marker El Cajon, California

Resolved: HVAC duct cleaning

Updated by user Feb 04, 2016

This review is not about inline tile and stone and was posted to this topic by mistake. It was intended to be a general review of duct cleaning and not about any contractor in particular. Unfortunately, pissedconsumer does not allow retractions.

Original review Feb 04, 2016
Just got a call from a heating and air conditioning salesman to come out and "check" my system. I told him that I check it myself. He then offered "duct cleaning" for $65 extra. I told him my ducts were flexible and asked him to explain how they could possibly clean them. He said they don't use brushes, but instead use "negative pressure" to pull dust, etc. from the ducts. I asked him how that could possibly work. They close all the vents and suck the air backwards through the vent. I asked him, if there is dust, etc. in the vents why doesn't it simply come out when the heat/air conditioner comes on. He said it does, that's why they clean the vents. Well, if it comes out when the heat/air conditioner turns on then there is not much left in the ducts that can be pulled out, forward or backward. Well, the problem is, short of taking the ducts apart and physically checking them, there is NO WAY to determine if the duct cleaning is effective or not. I left the salesman with my thoughts on the matter: Duct cleaning is simply a means for these companies to get a little more money from their customers. This comment is not intended to accuse any particular vendor of wrong-doing. It's simply a questionable service that most of them provide.
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Reason of review:
Poor customer service
map-marker San Diego, California

A Different Point of View

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Inline Tile And Stone - A Different Point of View
Inline Tile And Stone - A Different Point of View - Image 2
Well, I read the complaint about Inline and wanted to weigh in with a different point of view. I hired Inline/Borad to install around 2,000 square feet of travertine tile in my backyard patio. His contract price was not the lowest of those I shopped but I liked his straightforward approach and honesty about the options I had given the need to install the tile over an existing concrete slab. He and his crew were impeccable, hard-working and quite skilled at the design and installation. They completed the project on time and for the budgeted amount. I have designed and built three of my own homes as an owner-builder, so have some experience in dealing with contractors and tradesmen. My goal is to always work with those who know what they are doing, then do what they say they will do. By that measure, Borad delivered as promised and I could not be happier with their work. I would recommend Inline to anyone requiring quality tile installation.
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Reason of review:
Good customer service

Thankfully I did not listen to the 1 very nasty individual who seems to spend all of his time trying to destroy a very reputable, honest, hard working contractor. Instead I went with several neighbors recommendations and hired Duane with Inline Tile and Stone to remodel my old brick fireplace and to also lay 12x24 floor tiles in my masterbath.

I could not be more pleased with every aspect of Duane and his crews work, from the reasonable price, to the great ideas, reliability, expertise, professionalism, attention to detail and cleanliness.

I am so happy with Duane Borad and Inline Tile and Stone that I am going to hire him to do all my hardscape outside too. I will post before and after pictures so you can see how beautiful a job they did!

John D Rlo

The second sentence should read "On my job Borad paid his "day workers" $40 PER DAY and charged me $65/hour for their time.


You probably paid too much. On my job Borad paid his "day workers" $40/hour and charged me $65/hour for their time.

Most of his day workers on my job had ZERO experience. He had one of those inexperienced day workers installing tile, and the tile are installed incorrectly. On my job he also didn't pay the required workmen's comp insurance for his employes (that he said on his CSLB page he didn't have). Not having workmen's comp puts the customer (YOU) at risk if any of his "day workers" get hurt while on the job.

Borad was fined by the CSLB for not having workmen's comp, and for nine other violations.

On my job, Borad was NOT straight-forward. He did not create a contract for the kitchen, did not create written and approved change orders for any changes, which he charged for after we already agreed on what I thought was a set price. But most of all, Borad didn't get the required permits. He blames that on me, but he was the contractor and was supposed to know what is required.

Borad likes travertine because it hides all the mistakes.

The downside is, it's labor intensive after it is installed. All that grout has to be re-sealed on a regular basis...especially outside and exposed to the elements. And I will bet you he only sealed it ONCE, when the sealer container specifically states that multiple coats ARE REQUIRED. Sealer costs about $40/quart...

OBTW: My sons went to high school with Borad and worked for him for a time, so I now know how he operates.

Too bad I didn't know that before I hired him. When I hired a "friend of the family" I expected him to do a professional job, but he didn't.

You can check out Borad's violations on the CSLB website.

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Nathalya Utv
map-marker El Cajon, California

Inline Tile and Stone...shoddy work and abandoned job when going got tough.

Inline Tile and Stone, license #789209, (aka Inline Kitchen and Bath), both owned by Duane Borad, charged me over $80,000 for shoddy work, incomplete work, and then abandoned the kitchen and bath remodel job after he screwed up the bath plumbing.. My very first clue as to what was forthcoming was the "light blue concrete" Borad ordered for the driveway. I now have a "two-tone" driveway. I should have cancelled the job right then. The CSLB cited Borad for ten violations, including: didn't get permits; didn't have workmen's comp for workers; no 3-day notice to cancel; departed from building standards; no written contract; no written change orders, etc. Shoddy work includes kitchen window installed crooked, warped kitchen cabinet (Ikea) doors, no (required) GFCI outlets in kitchen; bath GFCI not installed properly and doesn't work; bathroom plumbing hot/cold water lines crossed in bath (and kitchen); water temperature control valve in bath shower failed, shower fixtures not sealed to tile, no water temp control, and no water shut-offs for the vanity sink. I have three independent estimates at about $6,000 to get the bath plumbing repaired (it requires tearing out a wall in two places). Borad is offering less than $500, which I'm sure he thinks is very generous. (I gave him over three months, after I paid him, to fix the bath problems.) Borad also charged for changes that don't exist, such as: repairing hall outlets (there are no outlets in the hall); charged for 4 "pot hangers" when there are no pot hangers. This contractor also refused to correct the hot/cold water pipes in the bath and repair the water temp controller in the shower. He had OVER THREE MONTHS after I paid him in full, and then some. (His accounting was faulty.) This means he ABANDONED the job. There was a weak un-signed contract for the bath but no written contract or change order for the kitchen, hence a lot of items that would normally be in a contract were "left out," such as window trim, floor transition strips, tile trim between the tile and the drywall in the bath, and baseboard. Since they weren't in the contract, and there was no written change order for the $56,000 kitchen, some of these items became unwritten and unapproved change orders. Other change orders, like the tile trim, window trim, and floor transition strips were simply refused by me because by then I'd had enough. Because of the unwritten change orders the original cost of $68,700 for the bath and kitchen was over $80,000, some of which I refused to pay because of shoddy work, abandonment, and absolutely no formal accounting. I must warn consumers that the California Contractors' State License Board (CSLB) is virtually useless when it comes to "admonishing" licensed contractors. They go out of their way to protect them and generally just "slap them on the wrist." Yes, they did cite and fine Borad but his fines were minimum, and, on my side they grossly underestimated the bath repair cost. The bonding company, SureTec, is even worse. The consumer must prove absolutely 100% that the contractor is at fault, yet, in my case, the contractor has absolutely NO PAPERWORK to show what he did, and my claim is being flushed down the toilet. Borad has two favorite sayings: "You didn't pay for that" and "My computer crashed..." Check this company's license (#789209) violations before you hire him. You should not have to endure the hassle and headaches that I have endured with the CSLB and SureTec bonding company for the past 18 months.
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Reason of review:
Bad quality, damaged and defective, poor customer service (CSLB & SureTec)

Preferred solution: Inline Tile and Stone needs to refund a minimum of $8,330 the cost of repairs and overcharges.


I had Duane do several projects in my condo a few years ago. I was very impressed with his work and had no issue with any of it.

The entryway floor and kitchen tile were done perfectly. The fireplace was done with limestone (my term, not sure exactly) and he created a kind of art deco design that was amazing. It is a stunning fireplace!

He then did the shower and used the large tiles to amazing advantage, so you see the way the color veins run...looks like marble. Very creative work!

reply icon Replying to comment of Guest-1353024

Joyce, thanks for the kind words. I enjoyed working with you as well and I remember you asking me to create a Frank Loyd Write looking fireplace.

Thanks for allowing me the creative freedom. I tell people about that fire place often, one of my favorites.



My neighbors and I have all been very pleased with Inline Tile and Stone for our various projects big and small. I am so happy that I ignored this one nasty review and went with Duane.


Ok I thought I would comment on the concrete color........ As a concrete contractor I have a lot of experience with driveway additions and trying to match the color of the existing........

Not possible ...... Further more if you think that this concrete is colored blue, then you are sadly mistaken .... The concrete in the picture is normal cement pigment .......if you want the concrete to match perfect, then the only possible way is to demo and repour everything........

Second best option would be to stain all concrete a dark color after the new concrete is properly cured...... Based on your assessment of the concrete I have doubt about your other accusations......


I want to add my review to this. We hired Inline Tile and stone to complete a bathroom remodel in our home.

We found Duane Borad to be very professional, honest and up front about all phases of our job. We were so pleased with the work on our first project that we added another.

All together Inline Tile and Stone completed both projects for a reasonable price totaling $22,500.00. We would hire Inline tile and stone again and we have referred them to our friends and family.


Most states contractors boards do very little to help consumers


Visit the website at inlinetileandstone dot org and let me know if you have had a bad experience with Inline Tile and Stone.

reply icon Replying to comment of Guest-1041509

Are you setting up web sites to slander this company because it sure seem so. Shame on you!


Duane remodeled two bathrooms for me and did a great job. Reasonable cost, job done timely.

He even custom built a cabinet for us when we couldn't find one we liked in retail. I would recommend him and use him again.


I've used Inline Tile & Stone for numerous projects over the last 10 years years. I have always found Duane to be courteous, professional, prompt, & informative.

His costs have always been more than fair, especially considering the quality of his work. He's always willing to provide options when discussing a project to make sure we're fully informed and know what choices are available.

Questions and concerns have always been answered and addressed promptly. I've dealt with many contractors over the years and he is by far the best we've found.

Duane has helped me with the following projects over the years....

- Complete gut and remodel of kitchen: tile floors, cabinets, counter tops, etc...

- New roof, insulation, and rain gutters

- Converting our 1950's home into an open floor plan, including: removal of walls, installation of can lights, ceiling fans, new floor installation, french doors, new drywall, paint, baseboards, door casings, and so forth.

- Demo and expansion of driveway - Complete tile install in living room and kitchen on a rental property - Other smaller projects around the house

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