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Verified Reviewer
New Reviewer

The company does not pay

I worked in the company for 10 years, the last ones as a freelancer. Before they told me they would no longer have my services they asked to me to teach to other employees about my work, although they owed me 10 months of work at the time. I waited for the payment before doing my part of explaining to my co-workers about my tasks in the company. They paid me less than the half belatedly and the other part was never paid. Since then, I request the payment daily without answers.

User's recommendation: Don`t buy here.

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ID
#3545856 Review #3545856 is a subjective opinion of poster.
Location
Montevideo, Departamento De Montevideo
Product
Inkjet Superstore Toner Cartridge
Pros
  • ----
Cons
  • -------
Preferred solution
Get paid
New Reviewer

Return

YOU PEOPLE SUCK. YOU HAVE A HAIRLIP PERSON FOR YOUR AUTOMATED PHONE NUMBER AND YOU DELIBERATELY DO NOT ANSWER PHONE. I WILL REPORT THIS TO THE FTC. LIARS

User's recommendation: Do not buy anything from these corrupt people.

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ID
#2670427 Review #2670427 is a subjective opinion of poster.
Cons
  • Very poor customer service
  • Non existent customer service
Loss
$40
Preferred solution
Full refund
New Reviewer

Cannot get thru on telephone

Have a problem with my order and am unable to get thru via telephone or email. will keep trying. First time order placed and received. UGH
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ID
#1708658 Review #1708658 is a subjective opinion of poster.
Location
Forked River, New Jersey
Product
Inkjet Superstore Toner Cartridge
Cons
  • Very poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$38
Preferred solution
Full refund
New Reviewer

Buyer Beware- Customer Loyalty Ain't Worth Jack

I have been a customer since 2012 and never had a problem with customer service until now. I was upset with not getting my order after making a change in profile to correct it. I was upset more by the attitude. I asked if the order did not arrive if I was still being charged and I was told absolutely. When staff gets defensive instead of problem solving, it's good to know they aren't the only game in town. I am sure this will go down quickly but customers beware. I also had a similar issue as another reviewer regarding HP ink that blocked me and was directed by their customer service to HP which could not help.
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ID
#1451657 Review #1451657 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Staff to be helpful, ask questions, and not go on the defensive.

Put them out of business!

I decided to give this store a $25. try, ordering a couple cartridges. I read all the negative reviews, but figured at least "SOMEBODY" must have gotten decent service! Maybe I would get lucky! Not so, so I add my slam to the ever growing list of unsatisfied suckers. I'll not even attempt to get a refund, as the reviews of customer service are just as bleak as for the products themselves. I only wonder how the proprietors of this company have the conscience....or lack thereof...to stay in business. I guess it's all about nickel and dimeing themselves a profit. Don't be a sucker. Maybe we can put them out of business.
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1 comment
#1652216

You didn’t explain why you are upset.

ID
#1123624 Review #1123624 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

ZERO CUSTOMER SERVICE

Inkjet Superstore was great before they were sold in 2016. Once the new company (Shopperplus.com) took over, their cartridges became garbage and their customer service is absolutely non existent. I was using inkjetsuperstore for a number of years prior to 2016. I ordered 4 cartridges for my printer, used the black one first and it printed terribly so I arranged a return. I found a new company to supply my cartridges and decided to return my other 3 unused cartridges but before I returned them I opened the yellow one just to see if it was as bad as the black and found that it had leaked toner all over the inside of the package. There was no way I was even going to put it in my printer and get toner absolutely everywhere. So, I returned them all. They processed my refund LESS the yellow one because it was open.... and then argued with me that it didn't matter that it was leaking and defective, because I told them it was unopened so this was a "violation in our agreement" (because i'm sure they would have just turned around and re sold it as is had it been closed)... It was an absolute joke. No customer service what so ever. I will never use them again.
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ID
#1031335 Review #1031335 is a subjective opinion of poster.
Product
Canon Ink Cartridge
Pros
  • Them before they were shopper plus
Reason of review
Poor customer service
Preferred solution
Don't argue ridiculous points with people!

Refused exchange of printer cartridges

They sent me the wrong cartridges(their fault), but since I had previous unused cartridges for my printer I did not notice this error until a year later(my fault). They refused to allow me to return them for the correct cartridges, stating their "policy" does not allow them to do the right thing, since too much time had expired. "Oh Sir, I am so sorry, but there is nothing we can do to help you." STAY AWAY! There are much better online vendors that will appreciate your business and treat you like a valued customer.When you go the extra mile for a customer, you have them for life. When you *** on them, you will never see another penny, and they write nasty online reviews. You reap what you sow.....
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ID
#713511 Review #713511 is a subjective opinion of poster.
Location
Montreal, Quebec
Reason of review
Order processing issue
New Reviewer

AVOID THIS COMPANY AT ALL COSTS !!!

I purchased about a dozen ink cartridges for my HP Photosmart 7520 printer. I do a high volume of business and personal printing so the price of the OEM HP ink cartridges was getting to be too much. I decided to try the Inkjet Superstore because not only were their advertised prices low, but they claimed to have cartridges with a "New Chip" installed indicating that my HP printer would operate as if the original OEM cartridge was installed. WRONG! I initially installed the black XL cartridge and the minute that I closed the lid the printer displayed the message "Non-HP cartridge Installed" and locked the printer up. I tried many times to manually reset this and even removed the cartridge and put the original HP OEM cartridge back in. Nothing worked. The printer was a brick and nothing made it respond. After several phone calls back to the HP tech department and about a dozen emails back and forth, I was finally given the secret code to forcing a reset onto the printer. This worked just fine. The problem is that HP printers send out usage information and my installation of the Inkjet Superstore cartridge immediately voided out my factory warranty. I have an advanced degree in computer science from MIT. I called the customer service department of the Inkjet Superstore and spoke with Chris. He treated me like I was a complete idiot that didn't even know how to turn on a printer. I calmly explained that I had an advanced degree in computer science and to simply tell me what I could do to make the cartridges that I had bought work with my printer -- after all, the warranty was voided now anyway so I had nothing to lose. He gave me a list of generic YouTube video links that showed me how to install an ink cartridge in my printer. Duh. Again, I called back and got Chris. After several phone calls with Chris, he finally gave me an RMA to return my ink cartridges. I packed them all up in a large bubble wrap envelope and he received them on the 7th of June. It is now the 23rd of June and I have still not received one red cent. I have called and emailed the Inkjet Superstore a number of times the past couple days. Of course I get Chris each time -- he must be their only customer support person. He tells me -- now get this -- that they only received 3 ink cartridges back from me and they were all empty!!! However, as an accommodation, they were going to refund me for 2 of the cartridges. How sweet of them huh? Incredibly, after I tell them that I am going to spread the word far and wide across the internet about their *** ink cartridges and lousy customer service, they send me a photo that they took TODAY with two ink cartridges in it that had been opened telling me that this was somehow what I sent them almost a month ago. Duh. Oh yeah, the emails purported to come from someone named "Kyung S. Chung" but the email address was "chris@***.com." Folks, spread the word far and wide that this outfit will sell you junk cartridges that virtually destroy your printer, give you lousy customer service and then screw you out of giving your money back. DO NOT BUY FROM THE INKJET SUPERSTORE!!!
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ID
#654981 Review #654981 is a subjective opinion of poster.
Location
Honolulu County, Hawaii
Cons
  • Products or customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Refurbished cartridges do not work. period. Awful customer service.

I bought refurbished Epson cartridges. They worked for about 5 pages total. Then the printer gave me "out of ink" error and I could not get around it. I could tell there was still ink left in the cartridge by shaking it, but it wouldn't work. Much time wasted with customer service (unhelpful) and "tech support" (non-existent). Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away.
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ID
#591472 Review #591472 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Bad quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Inkjet Superstore product dies after 1 year

Bought two Canon Laser Printer Toner cartridges. On failed after 1 year of light use. They claim their sales info on their web site states this which is not true. They also stated that the second cartridge will not work even if unopened after 1 year. They refused to make any return or adjustment. Canon tech support immediately identified the problem as the poor cartridges, made in China. Unless you want to waste your money do not buy from this company as they will not stand by their products and they will make erroneous statements about the content of their promotional material on their web site
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ID
#203144 Review #203144 is a subjective opinion of poster.
Location
Sacramento, California

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