Terrible product/service

I ordered a photo cake topper. They went ahead and changed my photo without telling me or communicating anything with me. It looks terrible and nothing like what I sent in and I am not able to use. When contacting them they said there was nothing they could do and customers usually appreciate it. I DO NOT RECOMMEND this company! Bad communication and customer service.
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1 comment
#2267229

Update....I did finally get a refund since I was not notified of the changes.

ID
#4086803 Review #4086803 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Poor customer service,

They will not return my calls, I found out days later that they sent email, I didnt send email to you, so return the call.. they wont let you speak to supervision they say hes to busy

User's recommendation: Do your research first, look for other companies this one just want to sell the products not communicate or help with finding out what’s with the product.

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ID
#3902095 Review #3902095 is a subjective opinion of poster.
Location
Detroit, Michigan
Cons
  • Not professional
  • Thoughtless
  • No customer service
Loss
$1200
Preferred solution
My machine fixed or problem figured out

Waste of money

I purchased an edible printer bundle in July 2020 among some other products. Everything arrived except for the ink and cartridges that were supposed to be with the printer. Without those I can not even use the printer. Now it’s September and I still have not received the missing items. I’ve gone back and forth with this company many times over the past couple of months and it has been a horrible experience. They want you to email them and not call. And now they have stopped responding to emails about my missing parts. $450+ for a printer that I can’t use and they do not take returns.
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ID
#2161280 Review #2161280 is a subjective opinion of poster.
Location
Kansas City, Missouri

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