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Awful customer service and deceiving website
I found a Jeep Compass for sale on the website advertised with a sales price as 23,154 and the 0% financing. There was no asterisk or any info that it was either the discounts or the financing . Also no where did it say they add $1995 on to the price of other services . Most dealerships give you the option . No one seemed to know what the surrender promotions were, I was told multiple different things by several different people . I spoke with a manger who was supposed to call me back and never did . I was not offered the extended warranty . I was not given the options for 120 days without a payment which is advertised . So basically I ended up paying 5000 more than was advertised. I am pretty sure they know they were wrong as the website has been changed , but I have a screenshot of what it looked like . I feel they lured us in and then did not follow through with what they advertised We did not want to be in the dealership for long because of COVID , so we made an appt go buy the vehicle. We arrived at 10 and they had nothing prepared and the car wasnt washed. We were there for one hour fifteen minutes and ended up leaving . The car still was not ready . This dealership is definitely subpar . I would be ashamed of this dealership representing the Jeep name We bought a ram truck several years ago at another dealership and it was a superb experience.
San Antonio, Texas
Ingram Park Chrysler Jeep Dodge Ram Customer Care
- Vehicle but problems out due the vehicle
- Way they treat there customers
Let the company propose a solution
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