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Infinity Water Reviews
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Infinity Water Reviews
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Verified Reviewer New ReviewerAll about $ for these guys
These guys loved to drain money from their customers. For example, their washable filter is around $80 while AquaTex charged just $35 for the same exact filter. After one year, $175 per service call, etc. Stay away from them and go with AquaTex if you wanna the same type of system
User's recommendation: go with someone else.
ID
Location
Houston, Texas
Cons
- Bad customer service and charging a lot more than others
New Reviewer
Berated
i was just berated by there management because i questioned what they did with credit card information the 1st time i gave it to them. they show up at my door two weeks later and say they need payment. when i told them they already took my CC information they proceeded to then start with the innuendos. i said i would need to see my CC statement this month before paying again (i had no internet at home due to the fact we had literally just moved in to a new home). the manager called me an *** and said he was going tro put a lien on my home - all because i questioned why they would take my CC information if they weren't going to run it!
ID
Location
Northwest Harris, Texas
Cons
- Belligerent staff
Reason of review
Poor customer service
Preferred solution
i want an apology from the manager that called me an *** to the intital customer service rep.
Infinity Water Residential System Review from Pearland, Texas
I made the biggest mistake by going with infinity water. Their customer service really sucks. They don't honor anything the sales person spouted when convincing me they were the best. My system has been leaking for 3months now and they have done nothing to correct the issues. When I call in the girl is so rude and no one is calling me back. If I had a chance to go back and change my mind they are the last company on earth I would go with. I had a young man from one of their competitors say you get what you pay for. At the time I felt he was *** but now find it is very true. If you want cheap with zero service without charging you an arm and leg then by all means go with infinity. At this point I would never refer them to anybody.
ID
Location
Pearland, Texas
Reason of review
Poor customer service