Horrible customer service

I was trying to call Infinity Spas Costa Rica. It was a terrible experience. First an unfriendly voice answered the phone and said he had to pass me through. I waited for quite a while, then they hung up. The second time I rang, noone answered at all. The third time, a guy answered but without saying a SINGLE WORD he put the telephone beside the phone, so that he could go on with his job undisturbed. I could overhear whole conversations with clients, a Ronald Parker was coming in and the scrupulous employee just had me waiting without even having said a word. What a TOTAL LACK OF HUMAN RESPECT! I'll definitely go to another company, Costa Rica staff = HORRIBLE AND WITHOUT ANY EDUCATION WHATSOEVER.
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ID
#634116 Review #634116 is a subjective opinion of poster.
Location
Alajuela, Alajuela
Reason of review
Poor customer service

Raindance Spas is Infinity Spas!

Recently found out that Infinity Spas has changed the name of some of their spas to Raindance. Do not get confused with Sundance.Buyers should be aware and do their homework! You will see that Raindance gets a 10 across the board on poolandsparatings.com because the website is controlled by associates of the manufacturer. Check out the Better Business report on Infinity Spas. The good news is if you have purchased your spa from Costco you may be able to get a refund if you are not satisfied. There are reports on this site that some people may have received refurbished spas.
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9 comments
#583875

Laguna Bay Spas is a completely new company that truly offers amazing hot tubs - it shouldn't be confused with any of these poorly constructed models from other companies. Laguna Bay Spas has NEW molds, new materials, new everything.

I own a spa from Laguna Bay Spas and I can tell you that I have never had an issue with it, not with customer service, payments or mechanical. I recommend that people really do their homework before they choose to slander a fine company like Laguna Bay Spas.

#247528

Raindance Spas is NOT Infinity Spas but Laguna Bay Spas IS. Do your homework people.

Raindance bought Infinity assets from the bank.

That is the only ties they have to Infinity. However Laguna Bay is Infinity in a different wrapper.

#195818

I AM HOT TUB DEALER AND I HAVE SOLD INFINITY I SOLD 90 OF THEM AND THEY DID HAVE SOME PROBLEMS. BUT NOW I SELL RAINDANCE AND I CAN TELL YOU THEY ARE NOT THE SAME THE NEW OWNER IS DOING A GREAT JOB NICE TUBS AT A GOOD PRICE !!!!!!!

#190581

It is true that Infinity went bankrupt. It is not true, however, that it is the same people now.

The whole deal was sold to new owners by the bankruptcy court.

When you spew statements about things that you know not of, you hurt people. People like the families that have invested life savings to buy a company in ruins. People that are now employed at Raindance making a good living.

I know the new people personally and represent this line in Michigan.

It is the same molds with all new components and workmanship. We have dealers all over selling them that you can check out.

#1075929
@PissedConsumer190581

i have a raindance spa and i can't find a web site to find parts for mine jw in ny

#108271

70% ?!? I hope no one ever buys one of those things!

#108235

Infinity spas has reopened as Raindance. One thing that hasn't changed is the poor quality spa they build.

I have been a spa dealer for over 11 years. For 2 years Infinity spas was one of the brands I carried. Unfortunately 70% of those tubs are now sitting in my dock damaged, broken or unusable even for parts. If you buya raindance good luck getting service or parts.

If a company like costco can't make it work how can anyone else. DO NOT BUY A RAINDANCE!!!!!

#108234

Actually that person does know what they're talking about. Infinity went bankrupt and then re-opened under a new name.

Why would someone make that up? Also Costco is a large competent business, that did not change their name a few times!

#86454

u do not know what u are talking about. sounds like to me u work for costco. by the way costco still owes them big money

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ID
#138577 Review #138577 is a subjective opinion of poster.
Location
Greenville, South Carolina

PISSED CONSUMER/INFINITY SPAS LIES

I unfortunatley used to work for Infinity Spas for a couple of years. I am being completely honest when I state these facts. It is a very crooked company that takes advantage of consumers, especially consumers that do not follow up on their purchases. I know for a fact that alot of the spas that are being sold especially to COSTCO are being advertised as new, but are refurbished spas. There is a warehouse about 15 miles from the Infinity Spas factory in Johnson City, TN that stores nothing but refurbished spas. Most of which are sold on EBAY as new spas. On a few instances, I know that some customers were shipped a different cheaper model spa, than what they originally purchased. When the consumer would call into the customer service department asking why the spa looked differently than what is advertised we were directed to tell the consumer that the designs were changed a bit and it was indeed still the same spa. Some consumers with major issues were put off and told that their warranties did not cover the problems, when they indeed did. On the Incredible Hot Tubs website a 5.5KW heater is advertised to be installed on the spas, when only a 4.0KW heater is used. But the customer is being charged for a 5.5KW heater. The owners of the company try to use scare tactics to intimidate other local dealers because they state the facts about how Infinity Spas misleads and lies to consumers. If you do a little bit of searching online you will see how Infinity Spas bought out Key's Backyard in Texas. These poor people that worked for Key's were not given much of a notice at all before the owner shut down the Texas factory and brought everything up to Tennessee, where the Main factory is. In some cases the company is holding paychecks from employees that used to work in Texas facility for some reason. There are legal actions being taken on that issue. Its also a fact that almost all of Infinity Spas online Dealers as well as Absolute Tan which also sells their spas is ran by the owners family members. Its a huge monopoly!!!! Speaking of monopoly, if you go to Infinity Spas website:www.Infinityspas.com, you will notice a Link at the bottom of the page that says Poolandsparatings.com(An Independent Spa rating agency). This SO-CALLED independent spa rating agency is owned and controlled by Infinity Spas. It even states on the website that it is an independently owned agency!ITS A BOLD FACED LIE!!!!If you click it you will notice that Infinity Spas has an all 10 rating across the board!!!!This is such a laugh and should be illegal. It does also have other spas rated as 10's, just to try and throw off the viewer so that they will think it is legit. There is no Independent agency that rates spas, well except for the one that INFINITY SPAS owns. This is a very bad and crooked company and it disgusts me to have been employed by them and to also know that they are taking thousands of people for sometimes over $10,000 for some spas. The product is not worth the headache of having to put up with such crooked individuals. There is alot more dirt on this company that I would love to post but I am not because I do not have the physical proof in my hands to back it up, even though I know its very very true. Take the advice of a former employee of Infinity Spas, think before you buy.
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1 comment
#1006650

I need foam head rests for my spa, where can I get these now?

ID
#137607 Review #137607 is a subjective opinion of poster.
Location
Joelton, Tennessee

INFINITY SPAS LIES and OWNS THE SO CALLED INDEPENDENT WEBSITE(POOLANDSPARATINGS.COM)

I unfortunatley used to work for Infinity Spas for a couple of years. I am being completely honest when I state these facts. It is a very crooked company that takes advantage of consumers, especially consumers that do not follow up on their purchases. I know for a fact that alot of the spas that are being sold especially to COSTCO are being advertised as new, but are refurbished spas. There is a warehouse about 15 miles from the Infinity Spas factory in Johnson City, TN that stores nothing but refurbished spas. Most of which are sold on EBAY as new spas. On a few instances, I know that some customers were shipped a different cheaper model spa, than what they originally purchased. When the consumer would call into the customer service department asking why the spa looked differently than what is advertised we were directed to tell the consumer that the designs were changed a bit and it was indeed still the same spa. Some consumers with major issues were put off and told that their warranties did not cover the problems, when they indeed did. On the Incredible Hot Tubs website a 5.5KW heater is advertised to be installed on the spas, when only a 4.0KW heater is used. But the customer is being charged for a 5.5KW heater. The owners of the company try to use scare tactics to intimidate other local dealers because they state the facts about how Infinity Spas misleads and lies to consumers. If you do a little bit of searching online you will see how Infinity Spas bought out Key's Backyard in Texas. These poor people that worked for Key's were not given much of a notice at all before the owner shut down the Texas factory and brought everything up to Tennessee, where the Main factory is. In some cases the company is holding paychecks from employees that used to work in Texas facility for some reason. There are legal actions being taken on that issue. Its also a fact that almost all of Infinity Spas online Dealers as well as Absolute Tan which also sells their spas is ran by the owners family members. Its a huge monopoly!!!! Speaking of monopoly, if you go to Infinity Spas website:www.Infinityspas.com, you will notice a Link at the bottom of the page that says Poolandsparatings.com(An Independent Spa rating agency). This SO-CALLED independent spa rating agency is owned and controlled by Infinity Spas.It even states on the website that it is independently owned. ITS A BOLD FACED LIE!!! If you click it you will notice that Infinity Spas has an all 10 rating across the board!!!!This is such a laugh and should be illegal. It does also have other spas rated as 10's, just to try and throw off the viewer so that they will think it is legit. There is no Independent agency that rates spas, well except for the one that INFINITY SPAS owns. This is a very bad and crooked company and it disgusts me to have been employed by them and to also know that they are taking thousands of people for sometimes over $10,000 for some spas. The product is not worth the headache of having to put up with such crooked individuals. There is alot more dirt on this company that I would love to post but I am not because I do not have the physical proof in my hands to back it up, even though I know its very very true. Take the advice of a former employee of Infinity Spas, think before you buy.
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4 comments
#463705

We bought one their spas from a Home Depot. It worked fine for awhile, then parts started to go bad very quickly.

Everything from jets to light covers, gaskets etc. I too got the warranty run around. Trying to locate and replace parts was a total nightmare. They give you the run around on that and no follow through.

They completely ignore any calls once they get your credit card number for parts, then don't ship them. I finally had to resort to my own ingenuity and a great deal of internet time, to locate some replacement parts. Now the tub has a leak! I say DO NOT get one of these tubs.

Replacing the parts was also a story in itself. I emptied it and am now going to cheerfully take it to recycle or a dump.

I would rather take a bubble bath. It's a lot less hassle.

#64485

to the original poster, I dont know who you are but you definitely used to work there. all the things you said are true and I just wish someone would put a stop to that family all together.

they will just keep changing the name and location of the business until they run out of family to run it (that hasnt already filed bankruptcy). I feel sorry for every customer that bought there spas, its sad I hate to even admit I worked for such a crooked company.

I just hope they send our W-2's (all 3 of them since they changed the name that many times). Otherwise I dont have any proof of my income there or the taxes they took out!

#48735

To the original poster, how do I get in contact with you? I am currently in the middle of a lawsuit with Infinity Spas and need your assistance. Thanks

TPVO24@***.COM

#40533

At least if they got there spa at Costco they can return it and get their money back. I suggest if they are not satisfied that they return the spa while they still can!

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ID
#137606 Review #137606 is a subjective opinion of poster.
Location
Joelton, Tennessee
Loss
$5
New Reviewer

Infinity Spas poor warranty service

Purchase of hot tub May 2008. At Empire Building Materials Leesport, Pennsylvania After about two months I noticed that it seemed the hot tub was loosing water. I at first attributed this to splashing, evaporation etc. On August 12, 2008 I noticed it lost several inches of water in a few hours, After removing the side panel it was obvious that the tub was leaking. Water was visually dripping under the hot tub in several places. After using mirrors and flashlights I finally spotted a crack in the hot tub shell where water was dripping. I could hear other dripping as well. Call#1 August 13, 2008 Called Empire Building Materials (610-926-****) and talked with a man, I explain the situation, he told me that it would be covered under warranty they would have a technician look at it and if he could not fix it they would get the factory involved. He said he will have the service person call me back. No one called. Call #2 August 15, 2008 Called Empire Building Materials Sherry answered the phone, I explained the situation, She said she will call Bill on his cell phone and have him call me back. Call #3 August 15, 2008 Bill calls back, I explain the situation. He describes several repair options, I express my concern that the hot tub is only three months old and leaks already. He agrees that I have a rightful concern. He explains that if he comes out I would have to pay for a service call and any repairs that he would do. He suggests that I call the manufacturer for warranty authorization. Call #4 August 15, 2008 I call 1-87*-897-**** Infinity Spas After holding for 15 minutes I am cut off. Call #5 August 15, 2008 I call Empire Building Materials I spoke with Cindy and explained the situation and asked if she could help. She said she would check into it and get back to me. She didn’t. Call #6 August 18, 2005 I called Empire Building Materials and spoke with Cindy. She said she spoke with the warehouse and would have the technician Ryan call me. Call#7 August 19, 2008 I spoke with the technician Ryan and explained the situation. He explained that it is $65.00 per hour for him to come out to check it, plus any repairs that he would make. When he found out that it is only three months old he said for warranty service I would have to work with the factory Infinity Spas. He explains that they are hard to get ahold of by hone. Call#8 August 19, 2008 I call Infinity Spas after being on hold for 43 minutes I talk with a man named Scott, I explain the situation. He says he will have a technician call back. He doesn’t. Call #9 August 22, 2008 I call Infinity Spas and talk with Debbie Cash. I explained the situation. She said she will put me in the computer and that she needed the serial number of the unit. In the mean time she will have someone get back to me. Call#10 August 25, 2008 I call Infinity Spas and left voice mail for Debbie Cash containing the serial number of our hot tub. I asked for her to give me a call back with an update. Call#11 and 12 August 25, 2008 Left two more messages Call#13 August 26, 2008 I called Infinity Spas and left a voice mail message for Debbie Cash to call back, she didn’t. Call #14 August 27, 2008 I called Infinity Spas and spoke with Anthony in existing warranty claims. I again explain the situation. He explains that someone will come out Tuesday or Wednesday of next week. Call #15 August 28, 2008 Steve from Infinity Spas calls me back and asks me to take pictures of the damaged area and email them to consumer@***.com. He also provides me with an incident number. I take pictures and email them August 29, 2008 Call #16 September 2, 2008 I call Infinity Spas I was on hold a long time and then was cut off. I call back and leave voice mail for them to call me back, they didn’t. Call #17 September 4, 2008 I call Infinity Spas and spoke with David. He said he would look at the pictures and call me back in a day or two. He didn’t. Call#18 September 5, 2008 I call Infinity Spas and spoke with Kevin. She said that she will pull the pictures and get back to me. She doesn’t. Call #19 September 8, 2008 I call Infinity Spas and leave voicemail for a manager to call me back. No one does. Call#20 September 8, 2008 I call Empire Building Materials and spoke with Rick Hartman and Sherry asking for their help. They said they would get back to me. Call #21 September 9, 2008 I called Empire Building Materials talked with Mike. I explained the situation and gave him the customer number and incident number. Call#22 September 9, 2008 I called Infinity Spas and asked for a manager, I was transferred to a mailbox that was not yet initialized and could not accept messages. Call#23 September 9, 2008 I called Infinity Spas was on hold 15 minutes. I gave up and left a message for Debbie Cash to call me back with the managers name. She didn’t. Call #24 September 9, 2008 I called Infinity Spas and talked with a man named Anthony, I asked for a manager and that I don’t be sent to a dead mailbox. I finally got Jason (Extension 134) identified as the “Center Manager”. Jason said they send the pictures to the local dealer to look at and if the hot tub is cracked they replace it. I explained that I can barely make heads or tails of the pictures so how are they going to get anything from it? He finally agreed to send out a technician and said he would call back within 48 hours. He didn’t. Call #25 September 11, 2008 I call 877-897-**** extension 134 someone picks up and says “what’s up?” when I speak they hang up. I call back to extension 134, no one answers and it goes to a message that says “this mailbox is not initialized and cannot take messages” I call back and use the company directory to find Jason. I am connected with Jason Henry, he explains that there are three Jason’s and that I want Jason Crawford. He transfers my call. Jason Crawford is confused and says that he had trouble finding a technician to check the hot tub. He says he will have someone call me tomorrow. Call# 26 September 12, 2008 Bill Gallow calls me, and says he is not in the office but will call me September 15th to set up an appointment to check the hot tub. He doesn’t. Call #27 September 16, 2008 I call Bill Gallows’ cell phone 484-955-**** no one answers so I leave a message for him to call back. Think twice before you purchase an Infinity Spa, I hope that someday this gets resolved.
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2 comments
#156952

i have a tv tub what a real piece of *** this tub is.

#38501

I unfortunatley used to work for Infinity Spas for a couple of years. I am being completely honest when I state these facts.

It is a very crooked company that takes advantage of consumers, especially consumers that do not follow up on their purchases. I know for a fact that alot of the spas that are being sold especially to COSTCO are being advertised as new, but are refurbished spas. There is a warehouse about 15 miles from the Infinity Spas factory in Johnson City, TN that stores nothing but refurbished spas. Most of which are sold on EBAY as new spas.

On a few instances, I know that some customers were shipped a different cheaper model spa, than what they originally purchased. When the consumer would call into the customer service department asking why the spa looked differently than what is advertised we were directed to tell the consumer that the designs were changed a bit and it was indeed still the same spa. Some consumers with major issues were put off and told that their warranties did not cover the problems, when they indeed did. On the Incredible Hot Tubs website a 5.5KW heater is advertised to be installed on the spas, when only a 4.0KW heater is used.

But the customer is being charged for a 5.5KW heater. The owners of the company try to use scare tactics to intimidate other local dealers because they state the facts about how Infinity Spas misleads and lies to consumers. If you do a little bit of searching online you will see how Infinity Spas bought out Key's Backyard in Texas. These poor people that worked for Key's were not given much of a notice at all before the owner shut down the Texas factory and brought everything up to Tennessee, where the Main factory is.

In some cases the company is holding paychecks from employees that used to work in Texas facility for some reason. There are legal actions being taken on that issue. Its also a fact that almost all of Infinity Spas online Dealers as well as Absolute Tan which also sells their spas is ran by the owners family members. Its a huge monopoly!!!!

Speaking of monopoly, if you go to Infinity Spas website:www.Infinityspas.com, you will notice a Link at the bottom of the page that says Poolandsparatings.com(An Independent Spa rating agency). This SO-CALLED independent spa rating agency is owned and controlled by Infinity Spas. If you click it you will notice that Infinity Spas has an all 10 rating across the board!!!!This is such a laugh and should be illegal. It does also have other spas rated as 10's, just to try and throw off the viewer so that they will think it is legit.

There is no Independent agency that rates spas, well except for the one that INFINITY SPAS owns. This is a very bad and crooked company and it disgusts me to have been employed by them and to also know that they are taking thousands of people for sometimes over $10,000 for some spas. The product is not worth the headache of having to put up with such crooked individuals.

There is alot more dirt on this company that I would love to post but I am not because I do not have the physical proof in my hands to back it up, even though I know its very very true. Take the advice of a former employee of Infinity Spas, think before you buy.

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ID
#135685 Review #135685 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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