Infinity Massage Chairs
Infinity Massage Chairs Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Infinity Massage Chairs reviews show a 3.0 star rating from 1 customer and mostly neutral sentiment; the single review details a defective footrest and difficulty reaching customer service.
Key Takeaways for Future Customers
- Expect medium price level and product diversity to be noted by reviewers.
- Check return and shipping procedures before purchase since returns and FedEx pickup were problematic.
- Be prepared to follow up persistently with customer service for warranty issues.
Negative Feedback / Risk Areas
- Reported issues with defective footrest and unresolved pickup arrangements.
- Customers report inability to contact the company in writing via the website.
- Delays in handling returns and exchanges prompted customer complaints about service responsiveness.
Positive Feedback
One reviewer stated they love the massage chair itself and reviewers value the brand for product variety and customer service when it works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Infinity Massage Chairs reviews show a 3.0 star rating from 1 customer and mostly neutral sentiment; the single review details a defective footrest and difficulty reaching customer service.
Key Takeaways for Future Customers
- Expect medium price level and product diversity to be noted by reviewers.
- Check return and shipping procedures before purchase since returns and FedEx pickup were problematic.
- Be prepared to follow up persistently with customer service for warranty issues.
Negative Feedback / Risk Areas
- Reported issues with defective footrest and unresolved pickup arrangements.
- Customers report inability to contact the company in writing via the website.
- Delays in handling returns and exchanges prompted customer complaints about service responsiveness.
Positive Feedback
One reviewer stated they love the massage chair itself and reviewers value the brand for product variety and customer service when it works.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot Get FedEx to Pickup Defective Footrest
- - RMA29686 is for a defective footrest.
- - FedEx has no pickup confirmation; a CBU confirmation is needed.
- - Cannot lift the box due to neck/back injury.
The customer service manager was apologetic and is following up with all parties to ensure I get the desired end result.
The representative at FedEx now is telling me they cannot find a pickup confirmation number in their system. They said I need to get a CBU confirmation number from your company. Please get in touch with FedEx and get this matter resolved. I have a neck and back injury, leaving me with a permanent disability.
Therefore, I cannot lift this heavy box as I have explained. For two consecutive days. different representatives have told me the package would be picked up. But, today the last FedEx representative told me they do not see confirmation for a pickup in their database.
I searched online for a way to write my concern, but the links for your website di not work.
PLEASE HELP! Thank you so much.
- I love my massage chair but the footrest needs to be replaced
- I cannot contact them in writing via their website
Preferred solution: Deliver product or service ordered
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