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Money grabbers messed up my measurements and refuse to fix for free

Idiots messed up the measurements of the sleeve and pants lengths, then wouldn't fix it for free because I didn't tell them within 10 days of getting the suit (was unaware of this policy, they don't make it clear). Stay away!! They will not try to make you happy if there is a problem and nothing can be returned.

User's recommendation: DO NOT BUY FROM THEM.

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ID
#2237662 Review #2237662 is a subjective opinion of poster.
Cons
  • Horrible people
Loss
$50
Preferred solution
Price reduction
New Reviewer

Chinese ***!!!!

This Indochino stuff is just chinese *** with an american frontend, I learned it the hardway. I ask for 3 jackets and 4 pants, not any of them have the same measures!!!! Specially jackets were shorter than standard size for my height!!! Better go to any department store and buy a suit that fit you and make minor adjustment if needed. If you want to spent a few more bucks and take a nice holidays, buy a ticket to Bogota and buy your suits there, craftsmanship is a lot better than any you will find online, or all over USA, for these prices!!!
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ID
#745733 Review #745733 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1300
Preferred solution
Full refund

Indochino.com review

Hi everybody! I am pretty sure this will not end up published, since Indochino seems to have online reviews pretty under control. Unbelievable you cannot find a single review of this company that is not made by a "professional". So here is my experience: I travelled for over 2 hours to the traveling tailor in Miami to make sure it got fitted perfectly, since this was supposed to the tuxedo I was going to wear in MY wedding and I didn't trust myself doing the measurements. I have to admit the traveling tailor experience was not bad at all. People were very nice and had great service. Even a manager got me re-measured since it was for such an important event. The problems started when I received my order around 4 weeks later. When I first tried the tuxedo on, I was totally disappointed. That tuxedo was not custom made or fitted for me. Not even close. I could fit 2 of me inside it. They could not even get the sleeve length right! The suits they sell are NOT custom made and are NOT tailored.. Also, I contacted customer service and they basically did not care, did not offer any kind of compensation, just ME paying for the return shipping. Hope this review helps you make your decision.
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ID
#479121 Review #479121 is a subjective opinion of poster.
Loss
$650

About

Indochino Return Policy
INDOCHINO is a true Made to Measure experience. The Client's suit, is made just for The User based on The User's measurements, choice of fabrics and customizations. If The Client of Indochino don't live in a showroom area, INDOCHINO will provide a reimbursement for local tailoring. Please note that The Company do not offer refunds as all Indochino's' garments are made according to The User's measurements and built to fit The Client's needs, no one else's. If there is any issue with the fit, quality, or construction of The Client's garments, please contact Customer Experience within 10 days of receiving The Customer's order. If The Customer's garments require fit adjustments, please bring them into one of Company's showrooms and Indochino's' in-house tailors will alter them for The Client The Client's alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.
To read more: https://www.indochino.com/help/alterations-and-returns
Indochino Delivery Policy
To read more: https://www.indochino.com/help/shipping
Indochino Terms of Service
These Terms and Conditions ("Terms") shall apply to any transaction between Indochino Apparel Inc., Indochino Apparel Website Inc., ("INDOCHINO", www.indochino.com, www.indochino.com or Indochino's') and its customers ("customer", The Customer or The Customer's), whether made online ("INDOCHINO.com") or at any INDOCHINO location ("Showroom"). Website strive to give The Customer a satisfying experience every time The User of Website visit one of the INDOCHINO Stores. INDOCHINO reserves the right, in its sole discretion and at any time after receiving The Customer's order, to accept, refuse, place on hold or cancel any order The User of Website submit to Website including: 1. if The Client's measurements fall outside the range of Indochino's' available pattern; and 2. the right to limit quantities purchased. Once Website receive The User's order, website will provide The User of company services with an email order confirmation. The User's receipt of an order confirmation does not signify INDOCHINO'S acceptance of The Client's order or a confirmation of Indochino's' offer to sell; but simply an acknowledgement that www.indochino.com received The Customer's order.
To read more: https://www.indochino.com/terms-conditions
Indochino Privacy Policy
To read more: https://www.indochino.com/privacy-policy
Indochino Pros and Cons

Cons: Horrible people

Summary

Indochino is a web store offering a large choice of men’s clothing. Along with its online presence, Indochino has outlets in North America. Indochino offers its collections for citizens in Toronto, Vancouver, New York, San Francisco as well as Boston. Indochino has a wide range of shirts for men such as premium, tuxedo as well as dress collections. Suits lineup at Indochino showcases classics, tuxedos, vests, pants, and blazers among other pieces. Along with pocket squares, accessories product line presents ties, tie clips, cufflinks, pocket squares, and collar pins, etc.

Indochino reviews and complaints

Indochino is ranked 775 out of 3299 in E-commerce category

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