Indie Campers

Dear Indie Campers Customer Service,

I am writing to express my dissatisfaction with the RV rental experience I recently had with your company. We rented a Class B RV through your website for a trip, but encountered several significant issues that affected our experience.

Upon arriving to pick up the RV on the scheduled date, we were informed that the RV we had reserved would not be available until 9 PM.

As a result, we were offered a different RV without much information about it. When we inspected this alternative RV, we immediately noticed that one of the cabinets was not shutting properly. Although this was promptly fixed, we discovered additional problems after bringing the RV home to load it for our trip.

Firstly, another cabinet did not close properly, and the bathroom door would not stay locked. We had to resort to taping the bathroom door shut to prevent it from opening while driving.

During our trip, we continued to encounter various issues, including:

The toilet tablets we ordered were not provided.

The hose connection leaked, causing inconvenience and potential sanitation concerns.

The hot water was only hot for a couple of minutes.

The tank meter did not show our grey tank was full, which caused a backup in the bathroom.

The sliding door screen was not working properly.

These issues significantly impacted our travel experience and caused considerable frustration. The vehicle should not have been given to us in such a condition. We chose Indie Campers for its reputation and expected a high-quality, hassle-free experience. Unfortunately, the numerous problems we faced did not meet our expectations and disrupted our plans.

Please note, I do not blame the two people who assisted us.

They were very accommodating and I am sure they had no choice but to give us a vehicle that should not have been rented at all.

I request a full refund for the inconvenience caused and the substandard condition of the RV provided. Additionally, I urge you to review and improve your vehicle maintenance and inspection processes to prevent such issues for future customers.

Please contact me at your earliest convenience to discuss this matter further.

I can be reached at [your phone number] or [your email address]. I look forward to your prompt response and resolution of this issue.

Sincerely,

Frances C Christian