Indie Campers Reviews
Indie Campers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Indie Campers has a 1.4 star rating from 14 reviews and overall customer sentiment is negative; many users report seeking refunds and citing billing and customer service failures.
Key Takeaways for Future Customers
- Expect frequent customer complaints about reservation changes and unclear billing in Indie Campers reviews.
- Prepare documentation for refunds and disputes; contact attempts often go unanswered.
- Inspect vehicle on pickup; downgrades, cleanliness, and maintenance issues are reported.
Negative Feedback / Risk Areas
- Nonresponsive customer service and support failures.
- Unexplained charges, deposit delays, and billing disputes.
- Last-minute cancellations, vehicle downgrades, and poor hygiene or maintenance.
Positive Feedback
Some reviewers note cheap pricing, an acceptable camper, and isolated helpful staff at specific locations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Indie Campers has a 1.4 star rating from 14 reviews and overall customer sentiment is negative; many users report seeking refunds and citing billing and customer service failures.
Key Takeaways for Future Customers
- Expect frequent customer complaints about reservation changes and unclear billing in Indie Campers reviews.
- Prepare documentation for refunds and disputes; contact attempts often go unanswered.
- Inspect vehicle on pickup; downgrades, cleanliness, and maintenance issues are reported.
Negative Feedback / Risk Areas
- Nonresponsive customer service and support failures.
- Unexplained charges, deposit delays, and billing disputes.
- Last-minute cancellations, vehicle downgrades, and poor hygiene or maintenance.
Positive Feedback
Some reviewers note cheap pricing, an acceptable camper, and isolated helpful staff at specific locations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frauenfeld, Thurgau
Ickup/dropoff changed 3 days before departure, no notice, dirty vehicle, zero support
- - Pickup/dropoff moved to Stockholm 3 days before; no notice.
- - Dirty pickup at Rosersberg; 30+ contacts, no reply; reimbursement claim filed.
Indie Campers silently changed our pickup and dropoff location from Malmö to Stockholm three days before departure no email, no notice, discovered only by chance in the portal. Vehicle was also downgraded and handed over dirty at pickup (Rosersberg).
Staff there seemed to find it amusing and showed us videos of other customers with similarly bad experiences.
Since then: over 30 documented contact attempts across chat, phone, WhatsApp, email, and LinkedIn (including to senior leadership) zero binding response.
Forced to shorten our only two weeks of vacation this year at our own expense.
Formal, fully documented reimbursement claim submitted with a clear deadline. If unresolved, proceeding with credit card chargeback and legal action.
- Camper was ok
- No helpful support
Preferred solution: Price reduction
User's recommendation: Never book with Indie Campers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brasília, Federal District
Resolved: DO NOT MAKE THE SAME MISTAKE I DID — I STRONGLY DISCOURAGE IT — CHOOSE ANOTHER COMPANY. I had an absolutely terrible experience with Indie Campers. Just a few days before our trip, they unilaterally
- - Reservation downgraded days before; no option.
- - Camper filthy, smelled of urine; pickup disorganized; hours outside in 1C; trip canceled; my son ill.
Company fixed the issue and I have been provided with full refund. They recognized the mistake and, after some pressure, refunded totally.
I don't recomend this company to anybody. Please, contact other enteerprise.
I had an absolutely terrible experience with Indie Campers. Just a few days before our trip, they unilaterally downgraded our reservation to a smaller vehicle, leaving us with no choice or alternative whatsoever.
When we arrived to pick up the vehicle, the situation was even worse: the camper was filthy, completely unsanitary, and reeked of a strong urine smell.
It was frankly unacceptable.
The pickup location itself was extremely poorly organized, with no proper facilities or customer support structure.
We were left standing outside in freezing 1C weather for three hours, desperately trying to find any kind of solution, with zero assistance or empathy from the staff.
In the end, we had no option but to cancel the reservation and completely reorganize our trip at the last minute. As a direct consequence of this chaos and exposure, my son became ill, nearly ruining our entire vacation.
This company demonstrated total disregard for customers, hygiene, and basic professionalism.
I DO NOT RECOMMEND INDIE CAMPERS UNDER ANY CIRCUMSTANCES.
User's recommendation: DO NOT MAKE THE SAME MISTAKE I DID — I STRONGLY DISCOURAGE IT — CHOOSE ANOTHER COMPANY. I had an absolutely terrible experience with Indie Campers. Just a few days before our trip, they unilaterally downgraded our reservation to a smaller vehicle, leaving us with no choice or alternative whatsoever. When we arrived to pick up the vehicle, the situation was even worse: the camper was filthy, completely unsanitary, and reeked of a strong urine smell. It was frankly unacceptable. The pickup location itself was extremely poorly organized, with no proper facilities or customer support structure. We were left standing outside in freezing 1C weather for three hours, desperately trying to find any kind of solution, with zero assistance or empathy from the staff. In the end, we had no option but to cancel the reservation and completely reorganize our trip at the last minute. As a direct consequence of this chaos and exposure, my son became ill, nearly ruining our entire vacation. This company demonstrated total disregard for customers, hygiene, and basic professionalism. I DO NOT RECOMMEND INDIE CAMPERS UNDER ANY CIRCUMSTANCES.
Manage booking
I had to manage my booking details, and they haven't replied to my emails, so I tried to get a hold of them. No phone number on the website, no live chat.
They didn't pickup the phone...
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alcalá De Guadaíra, Andalusia
SON UNOS LADRONES
Esta empresa ha cogido de mi tarjeta, sin previo aviso, 1,600 euros 10 días después de haberme devuelto la fianza. Me han robado.
Preferred solution: Full refund
User's recommendation: No contraten está empresa, son unos ladrones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotal disaster
- - No human support to manage reservations.
- - Mistakes may incur unwanted charges and can't be fixed.
- - All replies come from bots and AI.
No human being who could manage your reservation. If you do a mistake by the reservation, there is no chance to fix it and you could end paying extras you don't want.
No answers, nothing, just bots and AI. Totally unuseful. Scary experience. Scary experience.
The opposite of what they claim in their manifesto. Andrea
Anchorage, Alaska
Cancel my reservation
My wife got pneumonia and had to go into the hospital and It was hard to cancel the reservation. It was difficult to contact them. The process through the website was flawed at best.
User's recommendation: use a different company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redwood City, California
Did not pay my deposit back
It's going on two weeks. I still have not gotten my money back yet.
I try all ways to contact them but cannot reach the company. Call me at 415-424-****, Pedro.
- Deposit
- Deposit
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeposit return
My deposit has not been returned and they are not returning emails or calls. It has been over the period of which they are to return
Car broken down
Electric problem with the motorhome and We had to solved everything by ourself, even pay 150 for a towtruck
User's recommendation: Avond Indie
Need assistance on rental
We have one headlight no body lights , no power from any outlets,and you guys are are almost impossible to contact
Worst customer service ever!!!
I spent days trying to pay my final bill. Customer service 100% inept.
Should all be fired. All promises unkept
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is useless they cant help me with my problem with the RV
- - Dashboard shows check fuel fill inlet.
- - Customer service was unhelpful; a WhatsApp number was given but the invitation wasn't accepted.
On the dash board it says check fuel fill inlet.j called customer service several times but they are useless.the guy said tgave me a number to send a txt message using whats up app but in order for me to send a message they have to accept my invitation first and they didnt accept it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Eysines, Nouvelle-Aquitaine
Rubbish
- - •Van was 3 hours late and not ready.
- - •Batteries not charged, no water, gas leak, blinds not working.
- - •Invoice not received after 13 days; do not book.
Van was not ready on time, 3 hours late, batteries not charged, no water, gas leak, blinds not working, heating smelled really bad when heating water.
I have been waiting for an invoice for 13 days and still haven't received it.
Waste of money. Do not book!
Preferred solution: Price reduction
User's recommendation: Do not Book !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey canceled my reservation, won’t refund my money
They canceled my reservation and will not refund my money. I cannot get through to any human to get my refund sent back to my card in the amount of $4,800.
- Scammers hidden fees no communication
Preferred solution: Full refund
User's recommendation: Don’t book with them
Garbage support service
No support at all. sad.
They are non responsive.
I only want to update a reservation that the system collected incorrectly. So far I lost hours trying to get to their support.
User's recommendation: Forget them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redhill, England
HOST - None responsive
- - Possible fraud via Indie Campers website.
- - Sent many messages with no response.
- - Live chat not staffed and no replies.
Hi - i think i maybe a victim of fraud through the Indie Campers website. I have sent numerous messages and no response. I have now had to freeze my card as other random payments are trying to be taken
Chat line never has anybody live on it and no messages back
- Do not reply
Preferred solution: Full refund if prove as fraud
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