Anonymous
map-marker El Monte, California

To speak with general manager

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Friday the 17th of june 2022 my wife and i had fathers day reservations here at indian wells. We were met by a rude individual named David said he was the manager there, unprofessional lack of respect for paying customers and most of all he was very hostile & verbally assaulting. Our plans were spoiled because this and we are looking forward to making sure this person doesnt cause this type of anguish on anyone else.

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User's recommendation: Please stay away from Dave - supervisor

Susan Garvey

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Pissed! Misled! Unsatisfactory!

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Indian Wells Resort Hotel - Pissed! Misled! Unsatisfactory!
Indian Wells Resort Hotel - Pissed! Misled! Unsatisfactory! - Image 2

We stayed at this Resort for a 2 day get away, purchased through Groupon for $50 night plus tax, paid up front! When we arrived and checked in, oh and I am disabled, we were informed there was a $39 resort fee per night, plus $10 per night parking fee!

I had called 2 days prior to arrival, oh and the never mentioned the resort fee and parking fee, and we requested a pool view room, extra charge of $50! I disputed this at the front desk as I was never informed!

When we got to the room, furthest from check in, I use a walker, the room had no pool view !, so I went all the way back to front desk to inform them and ask for my extra charge of $50 refunded, they refused, said we had a golf course view, we we saw some hedge!a hedge, I want a full refund for this awful experience!

Susan Garvey 1250 N Kirby Street space 11 Hemet California 92545. 541-690-****

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Loss:
$350
Cons:
  • Over charged

Preferred solution: Full refund

User's recommendation: DO NOT STAY HERE, RIPPED OFF

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