
Independent Bank
Independent Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Independent Bank has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Avoid this bank all together unless you like working with crooks!".
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Verified ReviewerRobbed me of over $400 in fees!
Despite several attempts, Independent Bank never contacted me and refused to work with me. It's clear that Independent Bank does not care about their customers...just robbing them of money.
After paying bills I typically have $100 left for the month to live on and for gas to get to the VA hospital as I am a frequent visitor due to ongoing medical issues from my time in the service.
Regardless the past few months IB has charged me over $400 in insufficient funds fees and daily overdraft fees. March - May. I have been dealing with extra bills after a woman vandalized my vehicles and stole a bunch of my stuff. Also, I have been spending most of my time on the west side of the state where my fiancee lives on a farm with poor internet connectivity.
Also, for a few weeks I was VERY sick with covid. These issues and my ongoing medical issues from compound traumatic brain injuries and PTSD have made it impossible to keep good track of my finances.
I recently tried to get IB to refund me for the fees once my account was up to date (it took a couple of weeks because I have NO other source of income and my fiancee is also disabled living on a fixed income). Yet they said it "wasn't their fault" and only agreed to refund me $46 of the $418!
Charging unnecessary fees and taking money from a disabled vet, or anyone living on a fixed income, ESPECIALLY during this economy is just criminal! It should not even be legal.
Most banks practice lenency especially during the ongoing pandemic, yet IB has a history of overcharging their patron and not being reasonable. Over the past few months IB has taken a quarter of my VA Disability Benefits.
Not to mention the times that I had an overdraft fee were all times that I had money that was supposed to be deposited into my account and it ended up being later than expected.
- Overcharges customers
- Doesnt work with customers
Preferred solution: Full refund
User's recommendation: Avoid this bank all together unless you like working with crooks!
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