Independent Bank
Independent Bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Independent Bank has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied. Recent recommendation states "Avoid this bank all together unless you like working with crooks!" Rating distribution shows 100% unfavorable, noted in Independent Bank reviews.
Positive Feedback
No positive feedback appears in the available review; the bank issued a partial refund of $46 on disputed fees.
Negative Feedback / Risk Areas
- Repeated overdraft and insufficient funds fees that totaled over $400.
- Limited billing, refunds and dispute resolution; refunds largely denied.
- Poor customer service response and handling of vulnerable customers, per Independent Bank customer complaints.
Key Takeaways for Future Customers
- Review fee schedules and monitor accounts closely before banking here.
- Document calls and dispute attempts; expect resistance on refunds and customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Independent Bank has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied. Recent recommendation states "Avoid this bank all together unless you like working with crooks!" Rating distribution shows 100% unfavorable, noted in Independent Bank reviews.
Positive Feedback
No positive feedback appears in the available review; the bank issued a partial refund of $46 on disputed fees.
Negative Feedback / Risk Areas
- Repeated overdraft and insufficient funds fees that totaled over $400.
- Limited billing, refunds and dispute resolution; refunds largely denied.
- Poor customer service response and handling of vulnerable customers, per Independent Bank customer complaints.
Key Takeaways for Future Customers
- Review fee schedules and monitor accounts closely before banking here.
- Document calls and dispute attempts; expect resistance on refunds and customer service.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Robbed me of over $400 in fees!
Despite several attempts, Independent Bank never contacted me and refused to work with me. It's clear that Independent Bank does not care about their customers...just robbing them of money.
After paying bills I typically have $100 left for the month to live on and for gas to get to the VA hospital as I am a frequent visitor due to ongoing medical issues from my time in the service.
Regardless the past few months IB has charged me over $400 in insufficient funds fees and daily overdraft fees. March - May. I have been dealing with extra bills after a woman vandalized my vehicles and stole a bunch of my stuff. Also, I have been spending most of my time on the west side of the state where my fiancee lives on a farm with poor internet connectivity.
Also, for a few weeks I was VERY sick with covid. These issues and my ongoing medical issues from compound traumatic brain injuries and PTSD have made it impossible to keep good track of my finances.
I recently tried to get IB to refund me for the fees once my account was up to date (it took a couple of weeks because I have NO other source of income and my fiancee is also disabled living on a fixed income). Yet they said it "wasn't their fault" and only agreed to refund me $46 of the $418!
Charging unnecessary fees and taking money from a disabled vet, or anyone living on a fixed income, ESPECIALLY during this economy is just criminal! It should not even be legal.
Most banks practice lenency especially during the ongoing pandemic, yet IB has a history of overcharging their patron and not being reasonable. Over the past few months IB has taken a quarter of my VA Disability Benefits.
Not to mention the times that I had an overdraft fee were all times that I had money that was supposed to be deposited into my account and it ended up being later than expected.
- Doesnt work with customers
- Overcharges customers
Preferred solution: Full refund
User's recommendation: Avoid this bank all together unless you like working with crooks!
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