All Around Horrible Experience
I found a car online that I've been wanting for many years. It was well taken care of, runs, &; available for a decent price. It is now a classic. Contacted the dealership, & provided a down payment. I was giving 2 weeks to pick up the car or lose my down payment. One week later, I flew from Colorado to Washington to pick up the car. Considering it was at a dealership, I had no reason to believe it wouldn't be serviced, & detailed like I was verbally told it would be. Salesman also said it runs really well, & the tires aren't brand new, but still have plenty of tread on them. Once I arrived in Washington, I called, & asked for a ride to the dealership, & was denied. I walked for almost an hour, & down a highway before calling again, & insisted on getting picked up, or just lose the sale. Once the salesman picked me up, he then (while driving) called his wife, & let her know he would be running late for their shopping. Once we arrived at the dealership, I was given attitude when I wanted to (obviously) inspect the vehicle, & also received additional attitude for wanting to test drive it. It was not serviced, it was low on fluids, car was clean, but not dealership detailed, & tires were really bald, with hardly any tread on them what so ever. He refused to help me get a decent set of tires, & also refused to fill the gas tank. He then rudely agreed to fill the fluid's, & asked if it was ok to mix green, & orange coolant. I was then rushed through the paperwork, was told he couldn't give me the title, & it needed to be mailed to my home state, slapped a 3 day temp tag (during covid-19 pandemic) in the windshield, & rushed me out the door. My family has bought many cars from many different dealerships, & never have I experienced customer service like this. I ended up having 2 blow outs on the interstate, resulting in needing a tow truck. Here we are now 3 months later, still haven't received my title, & am unable to get plates for my vehicle. The dealership has been contacted multiple times, & they could care less. Also filing complaints about this company to the BBB, & FTC, along with a few other agencies, & contacting lawyer'for legal consultation
User's recommendation: Shop elsewhere for your new vehicle.
Fort Collins, Colorado
Companies Similar to Independent Auto Sales of Washington
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.