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Take to long to verify identity with vanilla card

Ive sent 30 emails with my important information to obtain back access to my account after being locked out because I didnt get my address correct now Im going to be late on bills my birthday Ive a sick sister who needs her meds Ive a 5yeaf old who needs everyday I cant afford to wait 3-5 days when it took 10 secs to lock my account this is fraud when I call they cant help me with nothing vanilla steady saying wait on incomm and incomm doesnt know anything about my account with vanilla all after I get my tax refund sent to my card never ever will I ever use this card again Im very disappointed stressed cant eat cant sleep Im losing my mind I just want my funds so I can get it off and throw away this card forever I have proof but not uploading my improvements information on here call me 214664**** Brianna perry email januarymommy38@***.com
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ID
#1806981 Review #1806981 is a subjective opinion of poster.
Cons
  • Everything is terrible from reps to supervisors to back end team
Loss
$5639
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Employers - do not use this company

Update by user Dec 04, 2019

Called Customer Service again. Got a great rep - Jaquana - that took care of the invalid gift cards within an hour.

She is the definition of customer service!

She called me three times within that hour to give me updates. A few hours later another person called to make sure the issue was resolved.

Original review posted by user Dec 04, 2019
I redeemed my reward and received the gift cards for Pottery Barn Teen from InComm. The cards do NOT work as they are not valid (per PBT). InComm Customer Service said that they are the intermediary and cannot help me.
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Resolved
ID
#1722731 Review #1722731 is a subjective opinion of poster.
Product
Incomm Incentives Gift Card
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

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