Incogni
Incogni Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Incogni has 1.8 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: You can possibly feel safe online.
Cons: No access to their web site for paying customers abroad, You are not safe from incogni after you request to cancel.Recent recommendations regarding this business are as follows: "Learn from my mistake. don't waste your money.", "An absolute waste of money !", "I cancelled my forced auto renew the same day I signed up. I could not figure out how to do this on my own and emailed them to cancel the same day. They replied saying that I needed to give them a good reason to cancel and they didn’t cancel. I was finally able to figure out how to do this myself with alot of struggle, and they ended up billing me 5 months. No way to talk to anyone there, and they don’t honor written requests to cancel. I’d like my money back for this fraudulent and unethical behavior. They only want your money and have no intention on helping anyone there in my opinion. My warning for anyone thinking about using them is to beware and stay away.", "NOTE: INCOGNI and SURFSHARK are provided by the same company.", "Don’t ever send money to a company that will not give you a phone number.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Incogni has 1.8 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: You can possibly feel safe online.
Cons: No access to their web site for paying customers abroad, You are not safe from incogni after you request to cancel.Recent recommendations regarding this business are as follows: "Learn from my mistake. don't waste your money.", "An absolute waste of money !", "I cancelled my forced auto renew the same day I signed up. I could not figure out how to do this on my own and emailed them to cancel the same day. They replied saying that I needed to give them a good reason to cancel and they didn’t cancel. I was finally able to figure out how to do this myself with alot of struggle, and they ended up billing me 5 months. No way to talk to anyone there, and they don’t honor written requests to cancel. I’d like my money back for this fraudulent and unethical behavior. They only want your money and have no intention on helping anyone there in my opinion. My warning for anyone thinking about using them is to beware and stay away.", "NOTE: INCOGNI and SURFSHARK are provided by the same company.", "Don’t ever send money to a company that will not give you a phone number.".
Most users ask Incogni for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Is Incogni Legit?
Our analysis shows that Incogni is legit, safe for consumers to access and is not a scam. incogni.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Incogni reviews to learn more about other consumers' experiences.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kannapolis, North Carolina
Bad service results
I read a promotion of Incogni on Cyberguy and subscribed for their expanded service. 1 month in & no change in spam activity.
Month 2- spam doubled, maybe more. Contacted company, 2 replies:
You waited too long - and blow off.
Sophia Smith (Incogni)
Jun 18, 2025, 15:23 GMT+3
Hello,
Thank you for getting in touch. By law, companies are required to comply with data removal requests within specific timeframes, 30 days under GDPR and PIPEDA, and 45 days under CCPA. Many organizations are able to respond much faster, often within the first 12 weeks, thanks to efficient systems or automation.
Others may take closer to the full timeframe, but compliance is mandatory. Bla, bla, bla, we have your money.
User's recommendation: Learn from my mistake... don't waste your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kannapolis, North Carolina
Poor results
I signed for 1 year of family data broker cleaning after reading the promotion on Cyberguy (Not his fault!). The first 30 days (the warranty period) I noticed no change.
'This should be expected as a broker is not in a hurry', I thought. After the second month, the phone and email spams doubled, or even more. I inquired with Incogni and was given the blow off :
Sophia Smith (Incogni)
Jun 18, 2025, 15:23 GMT+3
Hello,
Thank you for getting in touch.
By law, companies are required to comply with data removal requests within specific time frames, 30 days under GDPR and PIPEDA, and 45 days under CCPA. Many organizations are able to respond much faster, often within the first 12 weeks, thanks to efficient systems or automation.
Others may take closer to the full time frame, but compliance is mandatory.
Further inquiry got me a 'you waited too long'. $278 pissed away!
Preferred solution: Price reduction
User's recommendation: An absolute waste of money !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKept me on after I cancelled in writing
I cancelled my forced auto renew the same day I signed up. I could not figure out how to do this on my own and emailed them to cancel the same day.
They replied saying that I needed to give them a good reason to cancel and they didn't cancel. I was finally able to figure out how to do this myself with a lot of struggle, and they ended up billing me for 5 months. No way to talk to anyone there, and they don't honor written requests to cancel. I'd like my money back for this fraudulent and unethical behavior.
They only want your money and have no intention of helping anyone there, in my opinion.
I have all my records of the attempts to stop this service, while they just kept charging me every month. Incogni is a company of scammers claiming to help you keep you safe online.
- You can possibly feel safe online
- You are not safe from incogni after you request to cancel
Preferred solution: Full refund
User's recommendation: I cancelled my forced auto renew the same day I signed up. I could not figure out how to do this on my own and emailed them to cancel the same day. They replied saying that I needed to give them a good reason to cancel and they didn’t cancel. I was finally able to figure out how to do this myself with alot of struggle, and they ended up billing me 5 months. No way to talk to anyone there, and they don’t honor written requests to cancel. I’d like my money back for this fraudulent and unethical behavior. They only want your money and have no intention on helping anyone there in my opinion. My warning for anyone thinking about using them is to beware and stay away.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow to terminate service?
... initiated a contract with Incogni without realizing that Surfshark and Incogni are one and the same.
My hope is to combine the accounts and receive a refund from Incogni. How am I to achieve this simple change?
Preferred solution: Full refund. These monies will be applied to SURFSHARK upgrade.
User's recommendation: NOTE: INCOGNI and SURFSHARK are provided by the same company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked out abroad - Incogni takes me money but locks me out of their web site.
I signed up for Incogni service. They happily took my money, but the next day, they geofenced me from accessing their website.
I am a US citizen residing in the Philippines, and even when using a VPN service, their website blocks me. How can I resolve this?
Just connect to their website for support... it's a real Catch-22.
- No access to their web site for paying customers abroad
Preferred solution: Full refund
User's recommendation: Don't use their service if you are abroad.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsuccessfully trying to cancel my subscription
They automatically renewed my subscription without giving me a heads up and they have NO phone support and their website is not working due to security issues.
"This site cant provide a secure connection
incogni.com sent an invalid response.
ERR_SSL_PROTOCOL_ERROR"
Preferred solution: Full refund
User's recommendation: Shop around and find a vendor that has phone support.
Dallas, Texas
Poor, slow communication, No phone number
Wasted hours trying to find a company phone number so I could talk with a customer service representative.
User's recommendation: Don’t ever send money to a company that will not give you a phone number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't get your service
I completed the information to sign up for one year. At the end, it said Pay Pal or the information to fill in for my credit card.
I completed this and my address.
Now, there is nothing to click on to complete my transaction. How do I take out your service without using PayPal?
Preferred solution: Your service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe script for youtube ads
scripts given to youtuber Using the data of it has increased by 40% is a lot scarier than the percentage of people vs the percentage of people who aren't... its important how you share data...
those percentages may be correct but if you compare them to affected vs non-affected. 40% more people affected doesn't mean much when you don't know the base number... its 9%, that's 1/10 nearly. The 40% increase, I don't know if 9% is before or after this random study that's not quoted anywhere...
but let's say 9% was before... so now its 13% yeah that's growing, but that's a LOT LESS scary than saying 40% increase...
PLEASE USE statistics and percentages that people can connect with. Fearmongering your AD's is not right
Preferred solution: Apology
User's recommendation: when a company shows a stat on something... always look at that stat in another way.
San Juan, San Juan Municipio
Is my wife eligible under my account?
I couldn’t sign in. I had a question if my wife qualified for coverage on my account? Thanks
Im a satisfied customer. Just wondering if my wife would be covered also under my account?
If so Id like to include her.
Gail Olsen, gailolsen@***.net. Thank you
Bellflower, California
I’m unable to Activate my Account
I purchased a subscription to Surfshark last month, and gave them my email address, and paid, and I thought that was it. But then they started sending me emails telling me I HAD TO ACTIVATE MY ACCOUNT to have it begin working.
So I agreed, and tapped on Activate, and it asked again for my email address, which I typed in, and then asked for a Secure Password. So I typed in my Password, and it would NOT ACCEPT IT, saying the Password was not authorized. So I typed in another, and another, and another, and another, and another, and got the same response, PASSWORD NOT ACCEPTED, password not authorized. So I just WANT OUT OF THIS TECH INSANITY NIGHTMARE, and want to CANCEL MY SUBSCRIPTION TO SURFSHARK, AND WANT A FULL REFUND !
And I DONT KNOW HOW TO GET THAT DONE.
I asked for a phone number so I could TALK TO A HUMAN BEING, but was told your company has NO PHONE NUMBERS. So PLEASE, just Cancel Me Out, and send me an email telling me I am NOW FREE OF THIS NIGHTMARE !
User's recommendation: Do some RESEARCH BEFORE you sign up.
Poulsbo, Washington
Poulsboy45@***.com
I am unable to open my dashboard because I am not receiving my 6-digit passcode on my iphone. I am unable to add incogni to my Google authenticator and am unsuccessful in finding online help.
Also, I cannot find my secret incogni code. Any help would be greatly appreciated.
User's recommendation: Incognit did respond fairly quickly to my email. I had to jump through a couple of hoops to prove that I had an account. I am finally able to access my dashboard but they never were able to point me to an app for 2FA.
Seattle, Washington
I think they had my LinkedIn account deleted which got rid of decades of professional contacts
I think they had my LinkedIn account deleted which got rid of decades of professional contacts!!! !!
User's recommendation: Proceeded with caution
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