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IMVU and their Community Board treats their customers like Crap..Avoid this website at all Costs !!!!

Original review updated by user Feb 14, 2021
IMVU and their Community Board treats their customers like Crap..Avoid this website at all Costs !!!! This website makes their own rules as they go along.They never fix anything that goes wrong on the website and the customer service is useless.All of their community board moderators and the manager of it whose avatar name is ShannonMac are clueless and treat their customers like crap and ignore all the questions and complaints.They are on a power trip and do not care one bit about the customers, all they care about is suspending members accounts or banning them from posting on the community board and silencing them .One of the community board moderators named Sugercone doesnt do a single thing to help any of the members except she loves to threaten the customers and suspend them.She is useless and disrespectful but her manager always backs and stands up for these moderators and tells the customers they are wrong no matter what.And you cant get anybody on the phone at this website to tell them about how they treat you because they never pick up the phone.They never give updates and you end up paying your membership for useless music that doesnt work.They only get back to you when they suspend you or threaten you.They try to censor their customers so they shut up and go away so they dont have to do anything.If you voice your opinions about things that are wrong on the site they remove all your posts and threaten you.The music has been broken on this site for years now and if you complain about it they threaten you with suspensions and bans.It still has never been fixed and people have paid thousands of dollars for music that skips or stops or doesnt work at all.Their website engineers are incompetent and have no idea how to fix anything.When they try to it takes years for them to come up with something.No website should be allowed to take money from people for this kind of broken defective service.They had over 3 1/2 years to be ready for the Adobe Flash Player to stop working which would stop the customers from sampling the music before they buy it and they did absolutely nothing in those 3 1/2 years to have a solution for when it stopped.That was announced in 2017 that the Flash Player was being discontinued and would be ending at the end of 2020 and now the music sampling doesnt work anymore and they are telling us all to have patience and understanding...lol...what a joke..They had 3 1/2 years and sat on their *** and did nothing and now they say they are working on it.Yet they continue to take members money every day for a broken service.People are getting smart now and leaving this website and not renewing their memberships.Anybody thinking about joining this website please dont waste your hard earned money.You will regret it.Avoid it at all costs.I have learned my lesson the hard way and wasted thousands of dollars on this crap and have been dis-respected by these unprofessional moderators and managers that control this site and have no respect for their paying customers.They will regret it as more people stop paying to be on it anymore.IMVU stands for I AM VIOLENT at YOU because thats how this bunch of people come at the customers.They just steal your money and laugh at you as they spit in your face.I would have rated it at ZERO stars but you have to give it at least one star on here according to the ratings but believe me,it is a ZERO rating...DONT EVER JOIN THIS WEBSITE NO MATTER WHAT !!!

User's recommendation: Avoid at all costs..dont waste your good money on this Broken Website.

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ID
#2419866 Review #2419866 is a subjective opinion of poster.
Cons
  • Terrible and rude customer service and board moderators
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

My acc got disabled for no reason n I can't log back in .ik my password n email

I was just getting credits n all of a sudden it just kicked me out of my acc talking about it was expired n Im tryna figure out how n when I search my acc back up it dont say its expired
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ID
#2318620 Review #2318620 is a subjective opinion of poster.
Product
Imvu Account
Cons
  • Removing and disabling user account for no reason
  • Not listening or caring about their customers
Loss
$500
Preferred solution
Give me my account back

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

IMVU disabled my account for no reason

IMVU disabled my account for no reason
IMVU disabled my account for no reason
Update by user Oct 22, 2020

It's been almost 2 months now and my account is still disabled by IMVU, my case is still opened in their customer service in help ticket because i keep replying to it everyday and not letting it close, if i stop replying to it for 7 days it will close automatically but i am not letting it close, they refuse to listen to anything i tell them and keep insisting on keeping my account banned...I have told them zillion times that my account was disabled falsely and i never ever did anything to break any rules or TOS...I even keep telling them to check all my account history for whole 13 years and all my imvu record, because it is all there with them, but they refuse to check even and only keep sending me same replies over and over....at first whole month they kept telling lies that i violated imvu terms of service and after a month they send me this reply....https://prnt.sc/uvrpyn..... it says that they can even disable anyone for a reason or no reason, and this is what they did to me, which i fail to understand why.

people on imvu's help center behave like robots, they don't even sound human, they only copy and paste exact same replies and keep sending them over and over without even reading what the user is saying or telling....the staff is so unprofessional and they don't even know anything about their own product which they are working for, how it works and what does people do on imvu and how they use it.I have read hundreds of other users complaining about same issue that IMVU disabled their accounts also for no reason and without any warning or cause.IMVU is a big scam and fraud company, they are pure evil and cruel and don't care at all about their customers and users, all they care about is how to steal and get more money out of people, they are money hungry thief company, only trying to squeeze more and more money out of their users however they can....they even charge users for money without even delivering the items they have purchased, but they charge them and many times even charge double for buying anything and don't even refund or give the money back....they do scams and fraud with money with the buyers them self and if a user gets any kin of error in paying or gets stuck or something they ban their account immediately for doing money scam, when its not even a scam it just an error which happens while online purchasing...this how imvu is, for them whatever wrong they do is ok and perfectly alright and they think they are not responsible for anything they are doing with the users and they can do whatever they want with them and treat them like trash and steal their money however they want.I demand that the authorities or the government or any law applying department see in to this matter and stop this scam and fraud company from stealing peoples money and robbing them like this...they need to be shut down or get arrested for their crimes, no one is there to ask them or punish them and this is why they think they are free to do whatever they want...they need to be stopped by the law.AGAIN I WARN EVERYONE NEVER EVER SPEND ANY MONEY ON IMVU I would give it 0 stars if I could,The whole service is a giant scam. They'll steal your money. Customer service is absolutely impossible to deal with, staff is rude and will never reply to anything you ask or if you have any issues, you have no where to go, your just stuck in the dead end.....Management is a disaster, everything is about money.... how can we extort users for more money?

They did an overhaul of their community management, and profited off of top creators by partnering with them.

In the end, they banned them for no reason....management has no care for their users, they only care about how they can get more money, when a user stops giving them money, their account becomes unimportant and they disable you. IMVU = Intentionally Murdering Victims Unmercifully

Original review posted by user Sep 22, 2020
I joined imvu on 24/9/2007, i have my account since 13 years on imvu, I don't use imvu as a job or as a mean to earn money, but i only use it as mean to socialise and escape my real life stress and depression...at first when i joined imvu i had no idea what it is about, but as the years past i grown to love it and got so much attached to it and it became like my 2nd home beside my real home in real life....I am not a social person in real life and i suffer from severe depression and stress, 4 years ago i lost my father which caused me to suffer even more depression, and on 2018 my mom was diagnosed with breast cancer, so you can imagine how that made me feel and how much it increased my depression....in all this imvu was the only thing which made me escape my depression and feel better, it was always my anti stress and like my medicine for depression....I have always been so loyal and honest and never broke any of imvu terms of service or rules. 3 years ago on 17/7/2017 imvu disabled my account and send me a message that i have violated their terms of service, i didn't even know what they are talking about and had no idea what they saying, so i filed a help ticket from the help center on imvu and told my case and told them that i have never did any such thing and asked them what terms they think i have violated, but they refused to tell me anything and only insisted on that i broke the terms and my account will not be given back to me, i kept begging them not to do this and that it is a big mistake from their behalf, but they never listened to anything, then i got my account back after 21 days after it was proven that imvu disabled me wrong and falsely and it was a big mistake. Now on 27/8/2020 they send me same message again as they did 3 years ago and saying same exact things as they did before, and disabled my account again...and even now they refuse to tell me anything or give it back...I have told them that they did the same mistake even before and then it was proven wrong and my account was given back to me, but they are not listening and not giving it back just like before....they refuse to reason or listen to anything i tell them and keep saying that my account is banned permanently. IMVU have 0 customer service and support, they treat their customers so bad and worse than trash, i have been on imvu since 13 years and not even once have broken any imvu policies or rules or went against any of imvu TOS, and even then imvu disabled my account for no reason twice,first time when they did it was proved that i did nothing and then i had it back now they did the same thing again and without any justification, they just assume things and disable accounts at once on suspicion and doubts without even investigating in the matter or making sure of it. No one should spend one penny on this thing or give them any money, they can disable you at anytime without any reason even if you are old and senior user or even if you have spent fortune on it, they wont care and will disable your account without any explanation or justification....stop wasting your money, I am a living example of that....my account is 13 years old and i spend so much time and did so much hard work on building it and yet they disabled me for no reason when i did nothing wrong.

User's recommendation: never use imvu or spend any money on it.

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ID
#2183508 Review #2183508 is a subjective opinion of poster.
Product
Imvu Account
Pros
  • Great graphics
Cons
  • Removing and disabling user account for no reason
  • 0 cutomer service
  • It promotes sex drugs and violence and crimes against kids
Loss
$7000
Preferred solution
give my account back

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