New Reviewer

Terrible Quality & Customer Service

I purchased 3 custom t-shirts from Imprint.com (24hourwristbands.com) in September 2015, but when I received them, the artwork and lettering on one of the t-shirts was not readable even though on their website it appeared to be perfectly clear. Because I wanted this t-shirt as a gift, I ordered another one in a different color and didn't initially complain about the poor quality. When I received the second order, the artwork looked as if it hadn't been completed - like it was only halfway done. I then sent the company a complaint about both t-shirts but never received any kind of response until a couple of days ago when I received an email saying the problem has been resolved and the support ticket has been closed. How can a problem be resolved if there's never any research or investigation into the problem? Buyer beware.
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ID
#736481 Review #736481 is a subjective opinion of poster.
Location
Ogden, Utah
Pros
  • Website easy to navigate
Cons
  • Inadequate problem resolution
  • Poor customer service
Reason of review
Both Bad Quality and Poor Customer Service
Loss
$40
Preferred solution
Let the company propose a solution

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