The Vinyl Works-Imperial Pools- Latham New York

This company offers a 20 year Warranty on their 27/20 liners. We installed an in the ground pool 6 years ago. At the 5 year point our liner had hundreds of small holes above the water line, it was actually decomposing. We were elated when we were told they would cover 50% of our new liner cost, that is until we found out their terms. This company marked the pool liner up to retail/double and then told us they would cover half. The problem is, the man installing the liner can get it for far less. When our pool man tried to order the liner they said it was an agreement between the customer and them and they would not honor the warranty if he was involved-because he paid whole sale prices. They also made it clear that they would cover none of the installation expenses. This company in upstate New York took no responsibility for poor workmanship. They covered none of their warranty...none. Don't purchase a pool kit or liner from The Vinyl Works located at 33 Wade Road in Latham New York. In the end, we ordered a liner from another company that said at the 5 year point, they would cover 75%-The Vinyl Works covered 0%.
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ID
#1023247 Review #1023247 is a subjective opinion of poster.
Location
Latham, New York
Product
Imperial Pools Pool Liner
Cons
  • Just a bad company to do business with
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
Full refund
New Reviewer

AHS doesn't pay there bills

We have been doing work with them for a few years now. They go back and forth with paying on time and not. This time around I am waiting on $6,000 and I am beginning to get collections against the company because I can't pay my bills. As a contractor you are out that money until they pay you. Being out thousands and having to wait months is unacceptable. I would hope other contractors avoid them. They tell some customers with parts that are wasted that they're going to fix the problem, and don't for months. They bought 15 or so heaters from me and then the last one doesn't include converting to in door stack, so I have to bill the home owner? Lot of BS going on with them. I hope I get paid this winter.....
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ID
#274078 Review #274078 is a subjective opinion of poster.
Location
Spokane, Washington

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