The Vinyl Works-Imperial Pools- Latham New York

This company offers a 20 year Warranty on their 27/20 liners. We installed an in the ground pool 6 years ago. At the 5 year point our liner had hundreds of small holes above the water line, it was actually decomposing. We were elated when we were told they would cover 50% of our new liner cost, that is until we found out their terms. This company marked the pool liner up to retail/double and then told us they would cover half. The problem is, the man installing the liner can get it for far less. When our pool man tried to order the liner they said it was an agreement between the customer and them and they would not honor the warranty if he was involved-because he paid whole sale prices. They also made it clear that they would cover none of the installation expenses. This company in upstate New York took no responsibility for poor workmanship. They covered none of their warranty...none. Don't purchase a pool kit or liner from The Vinyl Works located at 33 Wade Road in Latham New York. In the end, we ordered a liner from another company that said at the 5 year point, they would cover 75%-The Vinyl Works covered 0%.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#1023247 Review #1023247 is a subjective opinion of poster.
Location
Latham, New York
Cons
  • Just a bad company to do business with
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
Full refund
New Reviewer

AHS doesn't pay there bills

We have been doing work with them for a few years now. They go back and forth with paying on time and not. This time around I am waiting on $6,000 and I am beginning to get collections against the company because I can't pay my bills. As a contractor you are out that money until they pay you. Being out thousands and having to wait months is unacceptable. I would hope other contractors avoid them. They tell some customers with parts that are wasted that they're going to fix the problem, and don't for months. They bought 15 or so heaters from me and then the last one doesn't include converting to in door stack, so I have to bill the home owner? Lot of BS going on with them. I hope I get paid this winter.....
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#274078 Review #274078 is a subjective opinion of poster.
Location
Spokane, Washington

Companies Similar to Imperial Pools

Jason Roberts reviews and complaints

Jason Roberts

0.0
2 Reviews

“When working for Jason Roberts ,aka Bob and his son Jason as a sub contracter run dont walk or waste...“
American Exteriors reviews and complaints

American Exteriors

1.6
105 Reviews

“Noted charges originating from Serbia and Ireland which were not our charges. Patrick from Amex was...“
Legacy Housing reviews and complaints

Legacy Housing

2.1
80 Reviews

“For the last several months I have called at least 5 times & NOONE WILL RETURN MY PHONE CALL!!! I NEED...“
Andy OnCall reviews and complaints

Andy OnCall

1.5
60 Reviews

“Home improvement project, Tulsa Ok.. Been lied to, Too many no shows. Agreement to finish job =two weeks...“
See more Construction and Repair Businesses ›

Construction and Repair Expert Talks

How to Hire The Right Contractor And Not Be Scammed

Apr 16, 2021

Matt DiBarra, an expert home builder with Dibara Masonry, gives tips on how to build a house, find and hire the right contractor, and avoid home construction scams.

Read full article
Matt DiBarra
Matt DiBarra

Matt DiBarra is well-known as The Undercover Contractor. He is the owner of DiBara Masonry company in Los Angeles that specializes in house repairs, restorations, and new installations.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article