Good customer service

IPFS website was down for maintenance on my bill due date and I could not make a payment online however the website allowed a grace payment period the following day to correct the problem for their system being down ! Like
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ID
#4314020 Review #4314020 is a subjective opinion of poster.
Location
Miami, Florida

Can't make due payment online today because your website is down. I also tried making a payment by telephone.and every credit and debit card was not accepted due to technical difficulties

"Can't make due payment online today because your website is down". I also tried paying by telephone and your automated system could not process any of the 3 credit and debit cards that I entered !! You also do not have anyone in your offices to answer the phone. Will I be charged a late fee for not paying on time today due to your system being down for system maintenance and not able to accept payments ???

User's recommendation: Accept payments at all times !!!!!!!

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ID
#4296429 Review #4296429 is a subjective opinion of poster.
Location
Miami, Florida

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