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Imperial Palace Hotel

This is one of the least expensive hotels to book with when you are getting a package deal with air. Hence, the many souls who flock here. In the past this hotel was OK, but now it is subpar. This is a true understatement. Why? Read on... Dirty. Old. Need I continue? Of course, I will. Broken glass slider door in the room. In the Deluxe King Suite, the mirror above the ludicrously oversized luv tub is parting at the aluminum frame seams. The mirror itself is hideously stained by some unknown (organic?) matter. The mirror above the king bed (is it really a king?... so small...) is also separating from it's tacky aluminum frame, and it threatens to fall on one's head. Is this what was cool in the 70's because now it is just scary/wierd. The best part of this hotel is it's sterling customer service. Call the front desk and complain! They will tell you many customers 'have concerns'. That's that. That's right. Nothing else. Oh, wait. The front desk clerk did say that if I didn't like the room, I didn't have to take the upgraded room, and I could just take the basic room that came with the package. Did I say this 'upgraded' suite cost $50 more a night? Add the taxes into that, and we are talking more like real dollars $60 a night. Try eating there! Go down to the lovely claustrophobic buffet upstairs! You will be treated to scorn and brusque behavior courtesy or the churly one-buffet-too-many register clerk. She will not hear you utter 'Two bracelets, please' (for the 24 hour buffet) and instead heard 'Two breakfasts'. As a result, she has to re-ring this up. This does not sit well with her. She scorns you. Her rudeness is one-upped by the hostess who walks you to your torn and worn booth. At the buffet, you search in vain for something not canned, overcooked, discolored, or from out of a jello mold. You settle for a sad piece of fried chicken (from last night's dinner buffet) and a cube of lime green jello, some melons of undetermined origin that are dense and rubbery in consistency. Not fresh, but not canned.... still trying to figure that one out. Try the Hash House downstairs! Ha! Joke's on you! There is a room full of empty, gleaning stainless steel tables but a waiting list over 15 minutes long! As you mind warps around this, you scan the menu to note $4.95 fruit loops amid a menu of organic flak cakes. This is when you spot the Euro tourists with glassy eyes, scanning the vacant tables, as they stand in a hoard by the elevator. Nothing makes sense. Never, ever again. My money goes to the Tropicana!
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ID
#239235 Review #239235 is a subjective opinion of poster.
Location
North Bend, Washington

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