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Verified Reviewer
New Reviewer
Impact Guns - Sold us a used gun (probably open box return) as if it were a new gun
Impact Guns - Sold us a used gun (probably open box return) as if it were a new gun
Impact Guns - Sold us a used gun (probably open box return) as if it were a new gun
Impact Guns - Sold us a used gun (probably open box return) as if it were a new gun
Impact Guns - Sold us a used gun (probably open box return) as if it were a new gun
Impact Guns - Sold us a used gun (probably open box return) as if it were a new gun
Online, I ordered a handgun from Impact Guns (pictures attached) for my wife's birthday. The gun was shipped to our local FFL. After we got the gun home we were disappointed because it was dirty and clearly fired more times than would be expected for the factory test....
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ID
#3094938 Review #3094938 is a subjective opinion of poster.
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Horrible service

Impact Guns - Horrible service
Impact Guns - Horrible service
So upon finding the item I wanted on their website I check out using a different billing and shipping address (Their site allows you to do it that way) and they refuse to process the order. When I called and asked why they wouldn't ship the order they said "because we aren't a distributor." Okay? So why do you offer to check out that way on your site?? Number one rule of sales is TAKE THE MONEY! And since they don't want your business I suggest you take it elsewhere!

User's recommendation: Horrible service don't buy from them.

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ID
#3058987 Review #3058987 is a subjective opinion of poster.
Cons
  • Website issues
  • Price increased after purchase
  • Horrible service
Loss
$125
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Placed an order for a Sig Romeo 1 PRO, on Nov.2, Just received it an Empty box.,.

Fedex made the delivery tonight ,opened the box noticed the sig seals on the box were cut proceed to open the box to fine everything but the optic in it. How can the shipping dept let that go out?????? Let's see how fast there customer service takes to resolve this. I know there customer service sucks !! Standby..................
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ID
#2300528 Review #2300528 is a subjective opinion of poster.
Cons
  • Customer service and shipping dept
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order was cancelled without explanation

Have never received a single reply to any of my inquiries. Ordered handgun I was told was in stock, it was fully approved for sale in Massachusetts, FFL dealer here was top of their list. Waited a week while status said pending, asked for an update (no response), few days later, received email stating order was cancelled, no explanation. Have tried to contact them twice to see what went wrong and no response. My account also still shows that they are charging me for shipping the gun they never shipped! These people are worthless, wish I had read their negative reviews before trying to do business with them. Stay away, not sure how they remain in business.

User's recommendation: Don't even look at their site, they most likely don't really have the inventory they say they do.

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ID
#2135217 Review #2135217 is a subjective opinion of poster.
Product
Smith And Wesson Pistol
Cons
  • Zero customer service
New Reviewer

Refund

I waited two months for a rifle that never came. I ask for refund on 5/28/20 and my refund has not yet hit my account.
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ID
#1985355 Review #1985355 is a subjective opinion of poster.
Loss
$130873
Preferred solution
Full refund

Scorpion P938 Review

I purchased a scorpion p938 and I am not happy that the finishing is wearing off way to easy. Not a fan at all. The gun itself is awesome. The price I paid for the gun this should not be happening. I am sure this might be my last Sig.
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ID
#590091 Review #590091 is a subjective opinion of poster.
Location
West Haven, Utah
Reason of review
Bad quality

IMPACT guns

I ordered a gun from the website in March of 2013. Wait time on the website stated, "6-8 week" waiting period for back order. 2 months later I call to check on the status of my order. The internet sales genius then told me it would be another 6-8 weeks for the shipment. I call back, now 4 months later to check on the status of the shipment and am told by the company that there is "no time frame for when the shipment will arrive." Had they have told me that to begin with I never would have bothered. Needless to say, order was cancelled. Never do business with IMPACT guns.
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ID
#434057 Review #434057 is a subjective opinion of poster.
Location
Salt Lake City, Utah

IMPACT GUNS RIP OFF

The worst experience I have ever had with a Gun Dealer. DO NOT PURCHASE ANYTHING FROM THIS PLACE unless you like getting ripped off. I bought a pistol magazine that said it was IN STOCK READY TO SHIP, and it was not, waited 2 weeks for the item to arrive and it was USED and worn. No doubt it was used. So I call, and I get hung up on by the first person, and the second person Brian Kirkendall, a Executive Sales Manager (ex vacuum cleaner salesman) laughs at me, rips me off, then laughs at me. This is what you can expect from Impact Guns, the last Owner was arrested for threatening someone with a weapon. These people are not fit to hold a business license.
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ID
#406477 Review #406477 is a subjective opinion of poster.
Location
Harrison, Arkansas
Loss
$45

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