Impact Dog Crates Reviews
Impact Dog Crates Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Impact Dog Crates has a 3.1 star rating from 4 reviews. 67% would likely recommend. Consumers note safe outside latches but report escapes, difficult ordering, lack of customer service, and low price level.
Key Takeaways for Future Customers
- Read Impact Dog Crates reviews and expect mixed experiences.
- Be prepared for slow or no response on billing or refunds.
- Plan logistics: returns may require dropping off heavy crates.
Negative Feedback / Risk Areas
- Frequent customer complaints about no communication and ignored emails and calls.
- Problems with order delivery, refunds, and unsubscribe issues.
- Assembly difficulty and dog escape reports.
Positive Feedback
Customers value secure outside latches and product safety when service works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Impact Dog Crates has a 3.1 star rating from 4 reviews. 67% would likely recommend. Consumers note safe outside latches but report escapes, difficult ordering, lack of customer service, and low price level.
Key Takeaways for Future Customers
- Read Impact Dog Crates reviews and expect mixed experiences.
- Be prepared for slow or no response on billing or refunds.
- Plan logistics: returns may require dropping off heavy crates.
Negative Feedback / Risk Areas
- Frequent customer complaints about no communication and ignored emails and calls.
- Problems with order delivery, refunds, and unsubscribe issues.
- Assembly difficulty and dog escape reports.
Positive Feedback
Customers value secure outside latches and product safety when service works.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gadsden, Alabama
Did not receive dog collar when my crate was delivered yesterday
They didn't do anything to fix the problem. They asked to call me back. I will be disputing the charges on my bank card, then we will see if they will call me back.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpact Dog Crates: The Most Expensive Lesson in “Customer Service \
- - Paid for an Impact crate but got nothing.
- - Company went silent after payment; emails and calls ignored; third-party help needed.
It's with Paypal. Hurry up and wait.
The item was due yesterday via FedEx and did not come. There is an official number registered saying the item did not show up.
After they took my money, the company went completely silent.
Emails? Ignored.
Phone calls? Ignored.
Requests for updates? Ignored.
Any attempt at basic customer service? Nonexistent.
It's almost impressive how thoroughly a company can vanish once they've been paid.
I had to escalate through PayPal just to get a response because Impact refused to acknowledge me until a third party forced them to. That alone tells you everything you need to know about how this company operates.
Their marketing paints a picture of a premium, family-run, 'we care about your dog' brand.
The reality?
They care about your money, and once they have it, you're on your own.
For a company charging premium prices, their behavior is bottom of the barrel.
If you're considering buying from Impact, do yourself a favor: don't.
If you absolutely must have one of their crates, buy it through a third-party seller with actual customer service because Impact has shown they will not help you when something goes wrong.
This was the most stressful, infuriating, and unprofessional purchasing experience I've had in years.
I'm posting this so other people don't get blindsided the way I did.
Preferred solution: Full refund
User's recommendation: DO NOT BUY THESE CRATES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order problem
ChatBoi gave incorrect information. Call & speak 2 live person.
After I finally got a real person, the process was very easy. The problem was the ChatBoi gave out wrong info.
No real person to speak to. Repeat customer as the first experience was good.
This experience has been awful!
Terrible! Please call 216-314-**** immediately!
- Safe
- Difficult ordering
- Lack of customer service
User's recommendation: Look 4 another company that works with real people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
I hope the problem is fixed. The chat Bot
was incorrect, & gave wrong info. In 2 days, will c if order comes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cicero, Indiana
Difficult to contact, wait time for return & they want you to drop off 100 pound crate at FedEx drop point. No illustrations of Difficult process to assemble crate. Horrific experience.
Everything, especially posting the difficulties involved w assembly & their ridiculous policies concerning customers Drop Off crate at nearest FedEx!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Still escapes
- - She escapes the 48-inch high anxiety crate.
- - The user is unsure if the crate is faulty or if the dog is an escape artist.
They didn’t even return the calll
I got the 48-inch high anxiety crate for my female husky; she still escapes it constantly. I am not sure if the crate itself is faulty or she is just beyond smart because she is the world's best escape artist.
- Idk they have outside latches making it harder for dogs to escape
- Demon dog still eacapes
Preferred solution: New crate that she can’t get out of even if I have to return this one
User's recommendation: Really really think twice before spending a small fortune, especially if your dog is that smart they can escape it.
We are unable to locate an order under your name. Please touch base with our team on our site and we would be more than happy to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsubscribe me from constant emails.
- - Unsubscribe attempts on the website failed due to inaccurate information.
- - Emails promised unsubscribe but did not stop; customer service unresponsive.
I have gone to contacts on the website to unsubscribe. The information given to be working inaccurate and I was unable to subscribe that way.
I was email information that they would unsubscribe me. To no avail.
I've already purchased an item. I would recommend service if not for the inability to get customer service to unsubscribe from constant emails.
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