David M Gyg

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Verified Reviewer
| map-marker Cedar Rapids, Iowa

Cannot contact ImOn, you never sent verification code. I think your internet is good, your communication and system will lose you customers!

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Hulu told me you are changing my IP address which locks me out of hulu. They have changed this for me 4 times and each time they blamed ImOn. I sent comment explaining , your system said a code would be sent. No code received. Each time I have ever tried to contact ImOn it has been a poor experience. Like I said enternet fine , communication and service is horrible.
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User's recommendation: Improved computer system to deal with your customers. Please remember your customers are not all young computer savvy people. I have talked to a number of my friends who state they are considering going back to Mediacom because of your system!

Andrea S Rzv
map-marker Cedar Rapids, Iowa

I have a giant fiberglass box in my yard

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IM ON is placing fiber optic cable in our neighborhood and we found out by word of mouth no notice, letter, phone call nothing. I came out of my home to find it all torn up trash everywhere, tools and a huge box sunk in my yard. I talked with an agent to pretty much be told it could be worse sorry. We pay a huge amount of taxes for a house already paid for but the city still owns part of it so youre screwed. Oh and you can maintain it too.
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Loss:
$7000

Preferred solution: I don’t think they can do anything

User's recommendation: Go with a satellite service

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