iMaster Repair

Wow your complaint sounds ridicules about this business I've used iMaster Repair many times in the past no issues. From what I remember on my order was that they clearly stated to customer to only send their devices only.

No cables or cases.

Sounds like simple instructions to me....also whats ridicules about your statement "I included the case to avoid any screen damage"

Ummm...wait... isn't your device screen already broken???? Hence why your sending it to them to fix it??

You really make us humans seem like a pretty *** race.

SIMPLE WAY TO SOVIE THIS ISSUE " FOLLOW INSTRUCTIONS!"

Wow your prices are jumping higher and higher per every review you leave us. lol.

She stated on the BBB that she paid $115 to now $160. Customer did contact us about her ipad mini not working. Stating the screen did not light up, asked here to perform a hard reset to refresh the device. She did so but it did not solve the issue.

We then stated that if that did not correct the issue that we would have to request that the unit be sent back to us to look into the issue and to get this resolved. We provided her a prepaid return label that was emailed to her. A week later she stated she still hadn't gotten it so we looked into it and emailed her another and asked her to make sure to check her junk or spam this time. This customer from the start was on edge with us from when we got her devices we tested it to make sure it was sent to us for the correct repair.

She placed an order with us for a screen repair but when we powered it on to test it before removing the glass we found the LCD/ Colored screen was damaged and needed to be replaced. Her response to our email stating this: "I feel that you are trying to take advantage. For that price I could just buy a new one. Just send the IPad back and give me a refund." For some reason she thought we were "Taking advantage" so we sent here a photo of her device showing her proof of the damaged LCD.

Then after that agreed to have it fixed. Why would we lie about something we are in the business of doing?

This customer is being unfair in leaving us bad reviews online and stating that we are an Awful company, when we have responded to her emails and provided aid to the issue.

She didn't even give us a chance to solve the issue before leaving bad reviews. Perhaps she had a higher expectation for us non perfect humans???

Perhaps you should explain the real story, We repaired the device and did not notice any issue with the screen yes it was dim but nothing different that someone leaving there brightness setting at half brightness. This is why we didn't look into it as the unit was passcode locked and the screen did not seem oddly different.

Second, customer contacted us about this issue we told them we would be willing to look into this issue and try to see what was going on, customer stated they did not want to send it back and wanted a refund. So thats what we did customer got a full refund.

Third, after getting their refund they took the unit to a local repair shop to have the screen replaced but had been told that the issue was not the screen but the unit its self, The customer then contacted us about this. Even with giving them a Full refund we still offered to look at the device to see if it was repairable.

Customer then agreed to send the unit back to us to look into it and 8 hours of having the unit we found that we could not fix the issue and stated to the customer that we could replace the unit.

We have proof of all this via our live chat if any one request it.

This customer was very unreasonable. We gave them a full refund, still willing to take a look at it, and then send a replacement unit.

How it that not good customer service?

We took a total loss on this and we stood behind our company and service by trying to stay on good terms with our customer. But I guess we just can please some customers by giving them their money back and them getting a replacement device.

The only reason we denied his warranty claim is because the device was serviced by another company. Making it impossible for us to confirm the state the device was in when it was received.

Unable to conclusivly prove or disprove the claims (low quality screen, tape over camera lens and missing screws) we are unable to offer any warranty coverage, and the warranty is void.

In response to the claims of extortion. This is the chat message that promted that response:

Visitor 574****

4:38 PM

Your responses to my issue are not typical of a customer service agent looking to promote business.

iMaster Repair Support 4:39 PM I think the person who responded to your message, fairly explained a response. Visitor 574**** 4:39 PM More of a defensive scamming company looking to cut corners. Enjoy the bad reviews and the lost business.

This was taken as a threat to use reviews with the intention to damage iMaster Repair leading to lost business as a result of not complying to the request made. It was also implied that if we complied with the request, no attempt would be made to leave reviews to damage iMaster Repair.

This fits with extortion defined as: the act or practice of obtaining something by force or threats.

If you you don't think a screen repair is a major repair then why didn't you just fix it your self? If the wifi cable was replaced an still not working then I think the issue is not the cable but a logic board issue.

I wish people like you would stop being ***.

And you stated you didn't want a refund but then you opened a dispute for it?? That makes sense.

Hello, iMaster Repair is a REAL business, all proof of our legit business can be found on our site. We are a Registered business of Idaho proof of the is found on our FAQ page with a link to Idaho Secretary Of the State of Idaho, We are a BBB also found on our site footer, We are a Insured business. and Licensed in the Idaho and Payette County.

If what the other person states was true how and why would we still be in business? If we were scamming people we would no longer be in business due to law suits. Don't you think ?

Anyone who may have any questions please let us know at info@***.com