iMaster Repair

My iPad mini had a small crack in the screen. I sent it to iMaster for repair and received confirmation. The website claims it will get fixed in 1-2 days. It took two weeks.

When I opened the box, the iPad was badly damaged. It was packaged with air filled packing that was partially deflated. They told me to just stick it back in the mail so they could fix it the new problem that was caused due to poor packaging.

Translation: I pay to re-ship it, I wait another 2 weeks (at least), and hope to God they get it right the second time. No thanks. Do not use this company!!!

on my order9941 my screen was repaired and I included the cover to avoid any screen damage during shipping.

the screen was fixed fine but my complaints about the cover not being returned were ignored twice until someone finally answered and said it was my problem, they couldn't be bothered and if they found it they'd charge me postage back.

i will never use these guys again. the money saved isn't worth it. my local guy would never treat me like this. the new cover cost $20.

This company is awful. It has been a month since I send my IPad to be repair.

They initially told me that they could repair my iPad for $85, then they told me that it was going to cost $75 more because they had to repair the LCD screen. I paid $160 and they send back my IPad that still doesn’t work! Then they tell me they are going to send me a prepaid label so I can send back my iPad to them. I waited a week and no label was sent.

I write them asking why is taking so long and then they send me an email with the label, I don’t understand why it has to take one week to send a prepaid label through email. Very incompetent company, find another place to repair your electronics.

I sent an I phone 5 to have the screen replaced. Well they did that when I got it back the screen was dimmer than before .

I went to local repair place and they said that some of the shields were left out. I sent it back to imaster . They took 2 weeks to figure out that they couldn't repair it so they agreed to send a replacement. Now a week later no replacement.

The tech who originally worked on was very unprofessional. Shop local.

STAY AWAY FROM IMASTER REPAIR. REALLY PISSED CONSUMER......

As our company IT manager I was looking for a company to repair our broken devices. In the construction business we get a lot of broken screens, on otherwise good devices. I sent an iPad Air out with a broken screen to iMaster Repair. It was returned in seeming good condition, but the glass was certainly not the same type as OEM. It seemed really flexible. Also, it had a bit of a rattle. Anyway, I called it good and moved on. The user of the device complained of foggy images from the front facing camera but the user didn't use that camera for much of anything so we let it be.

About six months later, the home button became loose on the device so the user brought it back to me for repair. Not happy with the service at iMaster and forgetting the device had already been repaired, I sent it to a local company. The technician who opened it up said the screws were missing from the screen, which explains some of the flexing and rattling. A piece of tape was also covering the lens of the camera creating the foggy images.

I logged into my account, and asked how to file a warranty claim. The Response:

our warranty is voided with us as another business has opened the device, which we now can not confirm in what condition it was left in.

"We have repaired over 10,000 device and we never tape over a camera lens I can even send you a photo of the adhesive layout on all our devices, This in fact is a false claim from the other business! As for the many missing screws is another false claim from the other business. Only 4 screens are to be removed in the screen repair process.

There is no reason to remove any other screws other then the four holding the LCD screen in place. I have checked with our tech on who in fact worked on this device and I have reviewed his check list and it did look like he missed the re-install of the 4 LCD screws.

So this in fact proves that the other business is making false claims about Tons of missing screws. as our checklist proves from the tech he missed the install of the 4 screws.

For reasons like this we do ask customers to contact us first if an issue happens and we can not confirm in what state the other business has left the device. They could be making these false claims in hopes you do use them so that can rank up the cost.

And missing 4 screws does not limit a device to be repaired. I wouldn't trust them if they are making such claims. "

I simply stated I was not happy, I think I actually just responded "Typical" and that i was going to leave a poor review (which is what I am doing) and then the customer service agent accused me of extortion, apparently not knowing what that really means.

So...send your device elsewhere these jokers are not to be trusted. If they do repair it, and you have damage or need repairs, you must send it back to them in order for it to be honored. I can't speak to that, as they wouldn't even open the door on a warranty repair.

I took a chance with these guys and they did not perform or do what they were paid to do. I sent my I pad in for a screen repair and later in the week received an email stating I need to fix my wifi wire.

They wanted me to pay 45.00 and so the following week I went online and ended up paying 55.00 for it to be repaired along with my screen. A week and a half later I received my I pad back and the wifi was still not working. I have to stand right beside my router for it to work which is not how a repaired wifi wire should be performing. I sent them an email letting them know that it was not repaired and they sent me an email back saying they did fix it.

I advised if they did fix it it's not working like it should and I asked what they would do about it. I do not care for a refund I just want them to fix my wifi wire like I paid them to do. After not hearing back from them about a resolution I took it as if they could care less because they had my money already so I submitted a refund request with pay pal for my money back for the wifi repair only. They did fix my screen but it doesn't seem like they know how to repair anything major so don't expect much more than that from these guys and don't waist your money.

They need to contact me about trying to resolve the wifi repair and I will gladly drop my claim as this is not a money issue and they may respond back to this complaint with a lame excuse and being defensive. These guys got a bad rating with BBB and decided to write a review bashing them . Lol.

Where do they do that at? Do your job and earn honest reviews and your company will flourish.

i buy a services to repair my broke glass on ipad and never receive the email back also i ask to the owner and just said once he get the money he never returned i try to call and no receive any answer also tru email. paypal said put a complaint tru my bank and still pending i want my money back this guy has 2 web sites and just post fake satsfaction customer, i would like my money return and no more fix my ipad on that store this the staor name on the web http://www.imasterrepair.com be carfeul