Iman NP Center LLC Veronica Shivachi SCAM HORRIBLE CUSTOMER SERVICE
I purchased a living social package from Iman Weightloss months ago. I called to set up my appointments with-in 2 days. When I called, I spoke to Veronica Shivachi and she kept saying how she would call me back because she was tied up and blah blah blah. When I called back about a week later, she told me to call the office and not to contact her anymore. I was confused because that was the number on her website and her living social so I texted her, she responded rudely and said that she has a new number and an "assistant" that would handle all of her clients from now on. When I called the office, a ghetto ill-mannered young female answered the phone and scheduled my appointments. When I went to my first appointment, I recognized the female's voice and she was very loud and very abbrasive. Upon leaving, I confirmed my appointment. A day later I recieved a phone call from a another one of her un-trained unproffesional staff and she had said that they double booked and they need to reschedule my appointments. ALL of them. I had 6 left and I only have 2 days off a week, and I tweaked my schedule to fit them, I was upset and said that I could only reschedule two until I go work out some different dates with my supervisor. My second appointment, I was pushing it because when I HAD to reschedule, I had to push it to a day I was working, I had no choice because of their mistake. I showed up 10 minutes late to my appointment and Veronica came steaming to the front saying that there is a 25 dollar late fee. She had NEVER mentioned that before and truth be told it was their fault I was LATE! I got on the machine and after my session I left, the whole office was so rude it was bad atmosphere. Next week for my next appointment I called the day of my appointment and asked if I could cancel because work was running over, and the young lady but me on hold and Veronica JUMPED on the phone and said there was a 50.00 cancellation fee. I was livid but had no choice. Where are all of these fees coming from? Why couldn't they accomodate me and this was THIER mistake? I called back a couple of days later to reschedule my appoints and I was told that they had NO available appoints for the month. I was LIVID! Then I heard Veronica in the background saying rude and snippy comments, ( Which she does in person as well ). I kept calling for about 3 weeks and everytime I called there was a NEW untrained unproffesional worker and they kept saying they were booked and they would call me back when they had open availability. They never called and never responded to my e-mails about a refund. The office is small, thrown together and messy. Veronica is not a good business woman, and I would never go back and never reccomend it. This place is a rip off and I suppose that's why her prices are crackhead cheap, because your dealing with crackhead professionals!
Ann Arbor, Michigan
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