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Image Line

Image Line Reviews

www.image-line.com
What is your customer experience with Image Line?

Image Line Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Image Line has a 3.3 star rating from 9 reviews, with a roughly even split between favorable and unfavorable feedback; reviewers note medium price level and value Diversity of Products and Privacy and Data Security.

Key Takeaways for Future Customers

  • Software praised for efficiency and great features; relevant for FL Studio users and those reading Image Line reviews.
  • Expect account, license, or subscription questions; keep receipts handy.
  • Customer service is mainly ticket/AI driven and response times vary across time zones.

Negative Feedback / Risk Areas

  • Frequent customer complaints about unresponsive support and delayed replies.
  • Billing and refund issues reported, including charges customers want reversed.
  • Many reports of unlock, login, hacked account, download, and crash problems after updates.

Positive Feedback

Users praise the software quality, useful features for producers, occasional timely resolutions, and helpful community resources like YouTube and forums.

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Media from reviews

Image Line - Have not spoken to a rep yet I purchased FL studios my name is Ron Wilson....
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studio email support account password music problem issue user life
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Sheyanne Rfz
map-marker Philadelphia, Pennsylvania

Can’t get anyone, want the charge reversed

2 emails went ignored which is unacceptable and super frustrating - just want the charge reversed for a purchase made in error . Thank you

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Diangelo Kqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverside, California

Hi, I have owned FL Studio Producers...

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AI Highlights
  • - Owned FL Studio Producer Edition for 20+ years and now face forced paid updates.
  • - Updates were said to be free for life; seeking help to resolve.

Hi, I have owned FL Studio Producers edition for over 20 years. I had not updated in a year, but now it is trying to force me to purchase it again.

It was supposed to be free updates for life.

Can you help me. My email is bbcountrydanceclub@***.com My phone is 563 307-**** Thanks

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Telvin T Wlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Royston, England

Can’t unlock my fl studio

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AI Highlights
  • - I can't unlock my account.
  • - The downloaded license is incorrect.
  • - Check the debug log (F10, Debug tab) for the error and report to Technical Support.

Hi , basically I cant unlock my account. The downloaded license is incorrect.

Please take a look at the debug log (press F10 and go to the Debug tab) to see the exact error message and report it to Technical Support.

Thats what appears after I try to unlock it. These are my tickets below:

24/Dec/2021Order 6dcdad4867

23/Nov/2019Order 498****b95

Preferred solution: A solution

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Thomas D Tnv
map-marker Pittsburgh, Pennsylvania

Make you *** user friendly or I’m gonna *** sue do u know how many hours I wasted not making music

AI Highlights
  • - Frequent technical issues waste my time and disrupt work.
  • - Updates break things and support is unhelpful.

Do you know how much time of mine goes down the drain due to technical difficulties, or when there’s an update everything is messed up until I spend 4 days fixing everything? Do you know how much life this sucks out of me?

I'm *** mentally ill, and this whole situation where every day I have a new *** problem and cannot get any help whatsoever, going to Imagine Line support where you can spend the next 30 years looking for solutions that don’t pertain to your own problem is a waste of my *** time. I should use Ableton.

Loss:
$10000
Pros:
  • U can make music
Cons:
  • Gay

Preferred solution: Full refund

User's recommendation: Use a different *** daw fl studio sucks

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Jason R Waq
map-marker Elizabeth, New Jersey

Having trouble downloading FL Studio on macbook

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Every time i click on the user name, it doesnt load and the page is blank. I refresh it, and it still on the same page.

Preferred solution: To use my program

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dominic s Pfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Point, Mississippi

My has been hacked

My account been hacked need to reset password and update my account info can someone please help me fix this issue.

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Jeffrey A Qnz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This program will not unlock. They took my money and it would not unlock

After a bit of research, I found the answer to unlock it. Got it working now; having fun with it. I'm not really tech-savvy; I did need help, and I got it going.

User's recommendation: You tube for answers it helps alot

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Zackari Xhp

I have a new computer and want to find out my subscription info.

I have a new computer. I'm trying to locate my subscription information so that I can use FL studios on my current computer.

User's recommendation: For sure

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Suleima Bgz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Change email

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Image-line rectified the problem in timely fashion. I am satisfied with the results. American customers should be aware that this company is in Belgium so be aware of the time difference.

User's recommendation: Good company support.

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Benedetto Jgx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrongfully terminated account

AI Highlights
  • - User says Fl studio has ai support and that their account was terminated.
  • - They bought the all plugins bundle and say no plugins were hacked.

Fl studio has I believe ai support system and it wrongfully terminated my account!! I bought all plugins bundle and my account got terminated no plugins were hacked! I extremely support fl studio but I got terminated unhumanly without thought making me think it was ai

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Kallum Lpy

Fl studio app in my window is having issue ie...

Fl studio app in my window is having issue ie when opened the pause and play icon will running at thesame time

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Ansh C Jri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Chauhan.anshu6@***.com

I purchased the product but i am not able to unlock. Its showing that I havent purchase it. Please help me.

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haslett a

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Crashes

Ever since yall send me my product to my email to unlock it keeps crashing and takes me off FLstudio downloaded it at my home and portable studio computer and its was still doing the same

User's recommendation: Yes I will

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Spring Vam

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account issues

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Updated by user Mar 14, 2025

I cant re download the full application on my computer because the file says it's missing something

Original review Mar 13, 2025

Terrible service. I cant even make beats because when I re download the app it says there's files missing

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Sanya Dzc

Have not spoken to a rep yet I purchased FL studios my name is Ron Wilson. My telephone number is 310-918-****. I need some urgent help from one of your reps. Please call me immediately.

Image Line - Have not spoken to a rep yet I purchased FL studios my name is Ron Wilson....

Can you please contact me? I purchased your software FL studios 20 with my Bank of America debit card years ago I want to utilize the software I paid money for from your company.

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Anonymous
map-marker Cleveland, Ohio

FL Studio is good but they still havent given me access to my account after i paid for the prroduct

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I have a new email and i dnt haver access to my original email. I need my account brought over to the new email///still no response

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