isabelle B Xrg

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| map-marker Rillieux-La-Pape, Rhône

Probleme batterie

Imacwheel - Probleme batterie

Bonjour,

J'ai acheté chez Amazon un "Macwheel 28" Vélo Électrique, Vélo Électrique Assistance, Batterie Lithium-ION Amovible de 36 V/10 Ah, Shimano Dérailleur a 7 Vitesse, Suspension " en juillet 2021( facture en date du 8 juillet 2021). La batterie a pris subitement feu à mon retour de vacances lorsque j'ai voulu l'utiliser .

ce vélo est donc inutilisable ... et je ne sais si suite à cet incident le moteur est fonctionnel ou pas. J'ai contacté le service client Amazon qui est entré en contact avec le vendeur ' adresse ci dessous ) SHENZHENSHI LONGTONGKEJI YOUXIANGONGSI

CAS168 INITIAL BUS CENTER WILSONS BUS PARK MANCHESTER M40

8WN

75002 PARIS 02

,qui n'a pas répondu pour un remplacement de la batterie ou un remboursement ou une prise sous garantie. Amazon m'a dit d'entrer en contact avec vous pour régler ce litige..

Une batterie est au moins garantie 5 ans et ne devrait pas prendre feu comme cela... J'ai un vélo qusi neuf inutilisable...

J' assiste à une prise en compte de ma demande pour un défaut de fabrication de la batterie.

En attente de votre réponse ,

Veuillez recevoir mes salutations cordiales

Isabelle Billoud

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Suzie V Xbt

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Handel bars snapped off of frame

Purchased a used folding LNE-16 electric bike my 10 yr old grandaughter was riding and the handle bars snapped off at the frame she was injured her chest hit the frame where the weld broke. I am trying to see if it is fixable. I cannot find parts for this online. I wanted to know if the company has replacement parts. It snapped at the weld where it connects to the frame. I would like to talk to someone about this issue but cannot locate a phone number online anywhere is there a customer support number?
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Preferred solution: replacement parts

Anna G Izv

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Verified Reviewer

I think the bike is great but I misplaced my charger and I'm needing a charger

I was told if I contacted you I will be able to receive another charger I've tried everything else but I didn't think to try the company.. LOL so now I am tryingLNE-16Folding eclectic bicycle Model:LNE-16 Input:36Vdc.2A Capacity 270Wh CEFC-ROHS Made in China
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Preferred solution: Where to purchase this model of charger can't ride bike without it ...don't want to ride without it

Kaivon Cav

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Verified Reviewer

Bought two electric scooters. They do not charge.

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Tried to contact them through email many times. No response. Contacted Better Business Bureau. BBB also tried to contact them. No response. DO NOT BUY ANYTHING FROM IMACWHEEL. They are deceptive and dishonest.DOD
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Loss:
$379

Preferred solution: Full refund

User's recommendation: DO NOT BUY THEIR PRODUCTS;

steven s Euf

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Verified Reviewer
| map-marker Mission Viejo, California

No customer service. Very frustrating.

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Updated by user May 10, 2022

I have tried to reach them five times and so far, no response.

Updated by user Apr 08, 2022

I can't reach the company. They will not respond.

Original review Apr 08, 2022
We ordered an electric scooter for our grandson. The scooter came with a defective part which made it impossible to assemble. I messaged the company on their customer service site twice and emailed their order department explaining the problem. Their site promises a response within 24 hours. Complete silence! Apparently they have no intention to resolve the problem.
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Loss:
$139

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from Macwheel!

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