New Reviewer

Horrible customer service lenses arrived damaged

i ordered 2 sets one arrived with 2 scratches they made me send the picture of scratches twice agreed for a refund finally and when i said that for simplicity since scratches are not in direct vision path they totally ignored me

User's recommendation: no do not order here.

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ID
#2282073 Review #2282073 is a subjective opinion of poster.
Location
Bridlewood, Ontario
Loss
$139
Preferred solution
Price reduction
New Reviewer

Don't expect them to honor return policy

I have ordered from ilookglasses.ca in the past, the glasses previously didn't have any defects; however, I ordered a new pair a few months back and had nothing but problems. Lens quality is okay, but they don't seem to fit and pop out easily. The nose pieces that hold the frame have fallen off constantly. I requested a return as I was unhappy and they said the generous return policy doesn't apply. Needless to say, they have lost me as a customer forever. I would have been willing to continue buying in the future if they would have taken care of me and accepted the return, because it was a defective part. I don't expect perfection, I expect to be taken care of when problems occur. ilookglasses.ca doesn't take care of its customers, if they ship a defective part they want to keep your money and leave you with the bad part.
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1 comment
#1455278

I was thinking ordering from the. Good thing i read your review. Will not order now.

ID
#1141574 Review #1141574 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Full refund

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