Chane Wpw
map-marker Mississauga, Ontario

Extremely poor customer service

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Shipment sent by Canada Post which rejected the shipment due to an addressing error. Shipment returned to them and they resent it out by Canada Post again. Been 3 weeks and we are still waiting for delivery of the shipment and all we get from iLook is platitudes and excuses. They refuse to take any responsiblity for this mess.on
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Pros:
  • Prices are good
Cons:
  • Lack of customer service and support when things go wrong

Preferred solution: Full refund

User's recommendation: Don't use unless you enjoy frustration and lack of service

Jeff J Aka

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They sent the wrong glasses after a correction.

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There was a mistake in the prescription, I contacted Ilook to fix it, and I was told it would be fixed. There was certainly enough of a delay in sending them. Once they arrived, I found I could see just as well without them. Useless. They had not fixed the problem. Don't waste your time.
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Loss:
$15
Pros:
  • Cheap
Cons:
  • Incompetent

Preferred solution: Full refund

User's recommendation: DON'T shop at Ilook.

Anonymous
map-marker Calgary, Alberta

Clueless people

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I had an old account and recently decided to make a new purchase.My account was linked to an email address that was compromised and had to delete the address.I tried for days to have Ilook change my current email address to my old account but they refused to do so.I dont know why but they wont let me access my old account and update so I can see my account info previous purchases etc.Great products no complaints but their csrs are appear lost and literally hung up on me on their live chat.
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Rheal C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, British Columbia

Unsafe lack of UV protection on their Sunglasses

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the tinted glasses are more harmful than just squinting. the UV protection is not suitable for actual use in the sun. do not use if you value your eyesight
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Pros:
  • Price

Preferred solution: Let the company propose a solution

2 comments
Marie Wnc

Hi Rheal, I'm really sorry about the sunglasses that you received. Can you please kindly give me your order number?

One of our customer service representatives will get in touch with you to resolve the issue! Sincerely, Justin

Rheal C
reply icon Replying to comment of Marie Wnc

Order number 288****

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kathy b Uku
map-marker Bridlewood, Ontario

Horrible customer service lenses arrived damaged

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i ordered 2 sets one arrived with 2 scratches they made me send the picture of scratches twice agreed for a refund finally and when i said that for simplicity since scratches are not in direct vision path they totally ignored me
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Loss:
$139

Preferred solution: Price reduction

User's recommendation: no do not order here

Rosio Jbz

Don't expect them to honor return policy

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I have ordered from ilookglasses.ca in the past, the glasses previously didn't have any defects; however, I ordered a new pair a few months back and had nothing but problems. Lens quality is okay, but they don't seem to fit and pop out easily. The nose pieces that hold the frame have fallen off constantly. I requested a return as I was unhappy and they said the generous return policy doesn't apply. Needless to say, they have lost me as a customer forever. I would have been willing to continue buying in the future if they would have taken care of me and accepted the return, because it was a defective part. I don't expect perfection, I expect to be taken care of when problems occur. ilookglasses.ca doesn't take care of its customers, if they ship a defective part they want to keep your money and leave you with the bad part.
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Loss:
$150
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

I was thinking ordering from the. Good thing i read your review. Will not order now.

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