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Illinois Gaming Board

Illinois Gaming Board

www.igb.illinois.gov
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What is your customer experience with Illinois Gaming Board?

Illinois Gaming Board Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews

Consumers report negative Illinois Gaming Board reviews emphasizing poor customer service and website experience; price level is medium and recent comments call the system corrupted and warn against FanDuel.

Key Takeaways for Future Customers

  • Expect persistent customer service challenges and slow responses.
  • Be cautious with withdrawals and account suspensions when using FanDuel linked accounts.
  • Promotions and giveaways may be limited and end quickly.

Negative Feedback / Risk Areas

  • Frequent customer complaints about unfair slot mechanics and feeling cheated.
  • Withdrawal holds and alleged missing deposits with little resolution.
  • Misleading giveaway execution and poor event management.

Positive Feedback

Reviewers note the organization's price level as medium.

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Preston T Ecl

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Verified Reviewer

Unfairness of the slot games

AI Highlights
  • Wants fewer reels removed in gaming slots to increase win opportunities.
  • It feels players are cheated most of the time and change is needed.

Remove fewer reels in gaming slots so people have more opportunities to win, instead of feeling cheated or robbed 99 percent of the time. It's not right; people work hard for their money.

This is very corrupted, and the gaming board knows it.

It's their way to get rich; I'm sick and tired of it. Something needs to be done or changed.

Cons:
  • Cheaters

Preferred solution: Take away some reels on each slot game and make winning more better and stop cheating us out of our hard earned money. It's not right at all.

User's recommendation: Stop playing and wasting money on this corrupted system

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Anonymous
map-marker Saint Charles, Illinois

Withdrawal being stopped by FanDuel and now my account is suspended

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AI Highlights
  • Three withdrawal attempts ended with an unknown bank error.
  • FanDuel did not deposit funds back to my account and did not respond to emails or calls.

I tried 3 different times to withdraw my own money from deposits and wins and FanDuel said there was an unknown error with my bank .

I spoke with my bank manager and FanDuel never attempted to make a Deposit into my account, the same account that was used to setup & fund my FanDuel account. Im a transplant patient and need my money to pay for a medication thats not covered by my insurance.

I have not heard back from FanDuel after emailing and calling 5 separate times. They are stealing my money!

User's recommendation: Don’t use Fanduel for any reason!!!

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Anonymous
map-marker Collinsville, Illinois

Giveaway not right scam to get people there suppose to be 3 to 7pm gone in 45 minutes!Report itregularities

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AI Highlights
  • Postcard advertised a robo vacuum giveaway on Sunday April 24 from 3-7.
  • Arrived at 3:45; merchandise was gone, only 300 for attendees.

Got post card for robo vacuum give away on Sunday April 24 suppose to be 3 to 7 got there 3:45 merchandise already gone only had 300 for all these people not good made people angry! Lost thousands there expect to be treated right!

User's recommendation: Have more merchandise!

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