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New Reviewer

Over charged for drinks

I actually enjoy going to the Ilani casino mostly because its closer to my house. Its clean and beautiful and the people are friendly. But this time I went I ordered drinks and was charged $13.00 for a shot. Later I ordered the same exact drink and was charged $6.00 I...
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ID
#3714662 Review #3714662 is a subjective opinion of poster.
Location
Ridgefield, Washington
Pros
  • Its clean
  • Clean
Preferred solution
I don’t know

Was over charged for drinks

I actually enjoyed going to the Ilani casino mostly because its Closest to my house and its friendly and clean even tho you cant expect to win. But this time and I was shocked!! I ordered a drink and was charged $13.00 for a shot. I thought it was high but isnt...
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ID
#3714442 Review #3714442 is a subjective opinion of poster.
Location
Vancouver, Washington

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Verified Reviewer
New Reviewer

I been coming there since they opened

Ive been coming there since they opened and still have yet to win any money. I worked very hard to achieve card status. But if you miss maintaining the point system even by 3 points they bust you down to lower status. Who has $3000 to spend every time you go?? Not...
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ID
#3645555 Review #3645555 is a subjective opinion of poster.
Pros
  • Its clean
Cons
  • Might as well just burn your money at home and save gas
Preferred solution
Something

I’ve bee going since they opened the doors

Ive been going since they opened and never, ever have I won a jackpot not even close. Spent a lot of money trying to get card status and if you miss qualifying to meet staying at that level by just 3 points your busted down a to lower status. Without any big wins who has $3000 to spend every time you go? Hate it there its the closest but you might as well stay home or play at the bars in Portland youll have more fun and win money Im so disappointed. At the most you should be able to play but it eats your money like a kids arcade. Its not fun if you feel used or Gypped!!!

User's recommendation: Loyalty is a two way Street.

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ID
#3645500 Review #3645500 is a subjective opinion of poster.
Location
Vancouver, Washington

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New Reviewer

Machine erred - kept money

Update by user Aug 21, 2020

I have yet to be contacted. All I would like is an apology for the accusatory tone the staff took with me. I wouldn't think they would treat their VIP's like this.

Original review posted by user Jul 22, 2020
Made it seem as I was lying to gain $9.75. All this after waiting an hour and an half. I was thanked for waiting and they kept the money.

User's recommendation: Be weary if machines err.

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ID
#2072829 Review #2072829 is a subjective opinion of poster.
Pros
  • Lots of games
Cons
  • Accusatory
Loss
$10
Preferred solution
Apology