iKier
iKier Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iKier has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice machine when it works.
Cons: Customer service is not helpful, Customer support rude and do not care.Recent recommendations regarding this business are as follows: "Do Not Purchase IKIER products".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iKier has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice machine when it works.
Cons: Customer service is not helpful, Customer support rude and do not care.Recent recommendations regarding this business are as follows: "Do Not Purchase IKIER products".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer
New Laser Engraver Stopped Working
It has been 3 month without a useable laser engraver with only false promises and no resolution.
When I received the product, there was evidence it was possibly used and resent out by Amazon. I wanted it, so I put it together and it worked. So I kept it. By the beginning of April, a month and a half old, problems started to occur.
I contacted SKIER at that time, and they seemed somewhat helpful.
After numerous times corresponding back and forth, a new z axis was sent. Didn't fix the issue, in the meantime the entire machine went down and is still not working. It has been almost 3 months now with an expensive laser engraver that has only worked for 1 1/2 months out of the 5 months of having it.
Their Customer Support has given me so many false promises they have run out of them.
The last one was the replacement part shipped and gave me a tracking number to something that shipped to someone across the other side of the U.S.
Still more stories from them that supporting their Customers is their number 1 goal. The latest response is another apology, and we will ship another part as soon as possible.
- Nice machine when it works
- Customer service is not helpful
- Customer support rude and do not care
Preferred solution: Full refund
User's recommendation: Do Not Purchase IKIER products
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