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Bad Customer Relations Ikea Malaysia.

2.7
I recently submitted a complaint with regards to Ikea Cheras. This complaint included bad service , poor communication from staff which cost me two days of unfruitful shopping. 1.I wanted to purchase a complete kitchen but due to the place being busy no staff were available which is understandable. 2. There should have at least being a numbered queuing system or a booking system as in Ikeas I have visited abroad. 3. I decided to make a shopping list to make life easier and went to revisit Ikea Cheras . I had various mess around which will take too long to list. The shopping list was quite extensive and when I approached a customer service points the chap started looking up location points for hinges etc. I wanted the whole thing picked and delivered and was wiling to pay for it . This was a no no and I left in disgust. I would have needed a troop of people with trolleys to collect the 88 or so items most of which had to be staffed picked. 4. I submitted a complaint to ikea.my and automated reply was sent which said I would have a response within 48hrs. 5. 4 days later no reply. I sent another email threatening to approach consumer services and within 4hrs. I received a reply with apologies but no solution to my problem. 6. Have sent 3 more emails asking for a solution but no reply. What poor service and customer support. Why waste time having such a department? I hope this message gets through to relevant parties. Mr.R Kanagarajah Kajang.
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ID
#854485 Review #854485 is a subjective opinion of poster.
Location
Kajang, Selangor
Service
Ikea Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ikea Cabinet Review

Recently ive bought a set if cabinet fm ikea malaysia. What i am frustrated is they deliver my cabinet without full set, they never inform me they're out of stock and when i call the customer service for 24 times no body pick up the bloody phone...all operator bloody busy...what kind of service you provide..??i am frustrated with your services...
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#673085 Review #673085 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Product
Ikea Cabinet
Reason of review
Not as described/ advertised

Role of Ikea's Supervisor

I won't even bother writing to ikea website because the last time I did, I had to do it twice to attract their attention.We went to Ikea last night (8th April 2013) and bought a few small items for our baby. Our payment slip was timed 21:47 and the cashier's name was Amirah. The guy in front of us bought some furniture items and the cashier system didn't match the price shown in Ikea Malaysia's promotion. The price difference was about RM400. The cashier tried to fix the mistake as the receipt was already printed out but failed. She did the right thing, which is to call up the supervisor. The supervisor came and actually spent more than 10 minutes trying to fix the mistake. There was a long *** at the back of us and we were getting restless.My complaints are :1) Why isn't anybody checking the price in the system whether it matches your promo. Afterall, Ikea is an International company and usually, they have certain standards to follow.2) Why doesn't Ikea Malaysia train their supervisors to handle these kind of situations professionally? By right, after trying once or twice to fix the mistake and it didn't work, the supervisor should pull the customer aside to take up the matter separately.We hope Ikea Malaysia/Hq would look into this matter.
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1 comment
#645202

If this happen to IKEA KL , not surprised ... common services since last time .

World wide brand with "cheap" services to customers ... IKEA HQ need to look after these matter or give the staff more knowledge about CS job function.

IKEA KL act professionally ... :) did the staffa know the definition of PROFESSIONAL ?

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0 0
ID
#399205 Review #399205 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur

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