Ikea - Delivery Service Review

We bought a sofa in ikea Hongkong for my grandparents , and paid for a delivery , set up and toss the old one service. While they deliver the sofa, the delivery guys complain about the old sofa is too big and we didnt pay for the tossing service, so they wrote on the receipt said "I aggree to give up the new sofa and have a refund since the old sofa is too big to remove. In fact the old sofa is totally able to remove from the front door. Otherwise how did it get in?! My old grandparents dont know what to do, so they signed. They are just bullying the old people! Wtf with this *** up service?
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ID
#956786 Review #956786 is a subjective opinion of poster.
Service
Ikea Delivery Service
Reason of review
Poor customer service

Complete and utter ill logic rule's Ikea - Hong Kong

I wanted to buy a bookcase from the billy series - the tall single one with a half glass door. When I was talking about assembly service I was told that they will bore *** in my wall to attach the cabinet due to safety reasons - this was not a wall mount shelf. I said that I could not allow that as I live in a rented apartment and the land lord does not allow it, but he was adamant and kept repeating it is safety policy. I tried to talk to another sales person who gave me the same reason, spoke to a manager who came and gave me the same reason all over again. After 1 hour and a suggestion of signing a disclaimer there was no resolution except that I can buy it but I need to assemble it myself. I completely understand that this is due to companies (especially large ones) being *** scared of getting sued but I do not get the logic of covering your *** so much that its ok to make it IMPOSSIBLE for someone to buy. And I do not understand the logic of how Ikea is not worried about my safety if I assemble the product myself? And BTW this is new policy because I bought a bigger bookcase a year ago and there was no issue at all! Completely put off - am a very unhappy ex loyal customer.........
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ID
#749263 Review #749263 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Product
Ikea Cabinet
Reason of review
Completely illogical 'safety' policy
Preferred solution
Let the company propose a solution

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