IKEA Hong Kong

The 2 workers who came in were a bit rude, but that does not matter. I told them which furniture needs to be disposed.

One of them said immediatly only one matrass and no two. But I bought a 2 persons bed and a two person matress. Ok in one piece. And these two were 2 one persons matrass.

Technically he was right and it also mentioned in the shop buy 1 bed dispose one bed. But we had already disposed the 2 persons matress because it was dirty. This matress is so much heavier then these 2 one person matresses. So the two matresses were only temporary.

So I understand there are rules.

But from the two persons bed frame we have disposed a lot of wood pieces by ourselves because of the tiny appartment. But I did not hear them complain hey there so much pieces missing. Even the wooden slatted bedbase was for one person. And all the Drawers were missing.

The second thing was the marble table.

They took the steel frame with wheels. But put the marble plate at the side which they wanted to disposal. But then they started to assemble. No communication at all.

So we thought maybe they forget or maybe they take it after assembling. When they were done we said please dont forget to take the table plate. Then they say our company does not accept marble. That makes me so angry, if they informed me before about not accepting the marble table plate then we would said we keep the whole table because we can use this table at the balcony.

But now is useless and a bit heavy. We can not put things anymore of the table because of this stupid handling of your workers. I really regret now that this is happened!!! I am so angry.

I have choose IKEA because this is an European company.

I am also from Europe. But this kind of service is not acceptable. Not communicating at all with the customer. Put the stuff on the ground without checking with us.

They were cleaning up the tools, but I needed to ask where the matress was.

And they were done they dont even say it and did not even say good bye. They were fast.

Maybe within 30 minutes. But because of the throwing out half of the table and the other things made us very upset!!!

So how to solve this?