Customer service

I went to IKea Cairo to by sofa legs, where I asked to see the leg and requested more information about material, length and other technical info. The customer supported by the duty manager said NO, it is in closed box and could not be opened for info, and I should buy as is and if it is not satisfy my need I may return it but percentage will be exempted even if I did not leav the store. They also claimed that it is IKEA concept, even the customer service agreed because she do not have any direction from the management with such case. I submitted a complaint, immediately I received an automatic replay that my message s very important and IKEA will come back as soon as to me, this was 10 days ago, nothing happen nobody contacted me. Those people are keen to make money but not supporting the customers, it is strongly recommended not to deal with IKEA till they change such attitude
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ID
#686706 Review #686706 is a subjective opinion of poster.
Location
Cairo, Al Qahirah
Cons
  • Customer support
  • Customer service
Reason of review
Poor customer service

Ikea Cabinet Review

I bought a kitchen with an enormous amount of money and after 3 weeks the cabinet fell smashing and breaking all my stuff! Their compensation was to hang it up for me after a week
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ID
#574098 Review #574098 is a subjective opinion of poster.
Location
Cairo, Cairo
Product
Ikea Cabinet
Reason of review
Damaged or defective

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