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Order not delivered

1.0
Really not good.... Unable to get in touch directly with Ikea. Customer service (02/719.19.19) overwhelmed. I have tried to call 3 times in the past 3 days and each time I have been put on-hold for over an hour and I have given up in the end. Pls note that the number is not a free number, and therefore I have now paid more on phone bills than the actual item I ordered!!! No customer service email address available so the only way to contact them is by phone... I am now hoping Ikea will contact me when they realised I haven't received my order

User's recommendation: Put a customer service email back on the website to enable people to send emails instead of having to call...

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ID
#2534291 Review #2534291 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Wrong design, incorrect manual

the pressure cooker is about the most primitive design yet to be shoved down customers' throats it is not only extremely heavy but also fiddly to use. the lid does not fit properly adn you need to fiddle around to make it close. it leaks at the side where there is a "safety" slot in the steel so that the gasket can blow out if all else fails. the picture of the lid in the handbook is mislabelled. It is unclear therefore what the various things are. you are instructed to use a ring spanner but only an open spanner works. the picture shows the spanner opening a part which should NOT be opened - the fiddly valve which is supposed to close when water starts boiling (but often does not) The result is that you have to take the whole lid apart and reassembly is not for the technically challenged. When taken apart, I found out that a silicon rubber O-ring was torn ... it is impossible to find a silicone O-ring of the same size - why silicone not viton?
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ID
#723095 Review #723095 is a subjective opinion of poster.
Location
Brussels, Brussels Hoofdstedelijk Gewest
Reason of review
Not as described/ advertised
Preferred solution
three 5x1.5mm silicone or viton O-rings delivered to 20 triq id-dwieli, bahar ic-caghaq, MALTA (EU)
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Ikea Delivery Service Review

I waited for delivery for 3 houres as was stated in IKEA s sms. There was no delivery and no phonecall or sms. I want to stress that i had paid 89 euros for delivery service and took morning off my work. This took place in Brussels
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ID
#613431 Review #613431 is a subjective opinion of poster.
Location
Etterbeek, Brussels
Service
Ikea Delivery Service
Reason of review
Problem with delivery

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