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I bought RE-KAGED MUSCLE supplement from iHerb for £31 + delivery fees of £6.5 making total of £37.5. after three days, I received a notification from DHL that I have to pay additional £15 for custom clearance. A 40% increase of the total price!! Their trick is to include the delivery charges in the total bill so you won’t expect the trap afterwards. Now, if I refuse delivery I have to pay shipping and return cost. Poor quality of service by...
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1.0
I didn't like
  • Price is higher than the shopping cart
#1005383
I bought RE-KAGED MUSCLE supplement from iHerb for £31 + delivery fees of £6.5 making total of £37.5. after three days, I received a notification from DHL that I have to pay additional £15 for custom clearance. A 40% increase of the total price!! Their trick is to include the delivery charges in the total bill so you won’t expect the trap afterwards. Now, if I refuse delivery I have to pay shipping and return cost. Poor quality of service by...
Read more
1.0
I didn't like
  • Price is higher than the shopping cart
#1005380
Ordered several products from Iherb but will NEVER go there again. If you dont mind sub-par quality and NO Customer service, be my guest. But for those of us that value our time and money, stay away from these people as they will change products and ship you something else, or not ship it at all, then to top it off will not respond to compalints!!! Even tried to chat with "live personnel" but during business hours they simply ignore the...
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IHerb Online Order Review

#1008661
1.1
Iherb contracted dhl to be their main carrier. In the process of doing this, the quality of their services have gone down. To compensate for the loss of customers, they have raised the prices for most of their products.
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IHerb Refund Policy Review

#1000857
1.0
Send my product back and they sent me an email on exactly how to do it and never received my refund.
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Short Review for January 29, 2017, Other

#999587
1.0
Beware. I had an experience with iherb and it was terrible.some low prices might tempt u but better not to buy anything from it.
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45260518 Review

#967528
1.8
Attention to shoppers outside USA! Iherb uses shipping companies without checking their requirements and promptness. I'v made order on 12th of November and still not delivered. Don't waste time money and nerves!
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I have shopped with iHerb for a decade. I have been thrilled with them and their excellent customer service. But they have recently made changes and are now TERRIBLE. My recent order listed as "shipped" but was never given to the shipper. They no longer have a phone number to contact customer support. So I emailed support and got no response. I filled out a "contact form" but it doesn't submit. I had to resort to "chat" and after several chats...
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Anonymous

Anonymous I just had a similar experience with them. What shocked me the most was the chat rep's tone -- he was very rude.

#990622
Not only did the loyalty credit decrease from 10% to 5%, the free shipping for orders over $20 seems to have been eliminated. I was placing an order and noticed that shipping on my order was $9! No notice for this change; i am extremely disappointed and will search for another vendor.
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Anonymous

Paula I too am totally annoyed with Iherb - my latest order was double the shipping cost and only a 5% discount instead of 10%. May as well be ordering these products from ebay or ...

Anonymous

Anonymous Basically the outcome was to either accept the changes or buy elsewhere. I have opted to buy elsewhere.

I purchased diaper baby balm for my son worth about USD99, and the delivery took 6 weeks to Malaysia! After a month of non receival of item. I wrote to iHerb and they blamed the lateness to Malaysian customs. Honestly I have made more than 100 purchases from the USA. None of them took more than 2 weeks for deliver with USPS and other courier service. Basically, iHerb could not even track where the items were as thair tracking only tells you when...
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#986324
I-herb don't make clear they are an overseas website and you will be charged extra tax and customs when the package arrives - instead of putting this info clearly with the price, it is hidden in the small print of delivery options. I was asked for £20 customs and VAT for a £40 order - when I complained to IHerb, they didn't deal with it properly, but did promise a partial refund - when this didn't arrive and I complained, I got an...
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first time they I got charged upon receiving the products and I was told by them it's customs fees, second time same thing happened i was told by them that's out of their control while it shows clearly on the post office system that they didn't pay shipping fees. got a half refund twice just after saying if you don't refund me i'll leave a negative feedback on all review websites their low prices are just a bait to lower customers first time...
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Beware of this shop. I placed an order with them several months ago for a small amount and all was fine however, I was notified this morning that someone from iHerb had attempted to charge my personal Visa account in excess of $190, when I had made no transaction either online or over the phone. I would advise not to give your bank or credit card details to them as they obviously hold onto them and someone there is doing something extremely...
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#979606

Contact Iherb

Headquarters Address:
Attn: Customer Service
22780 Harley Knox Blvd
Perris, California 92570
United States
Phone:
(951) 616-3600
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I purchased twice before and received my order on time. Then I placed a new order again. I submitted an order to iHerb for Biotta beet juice. The product was damaged twice during the transportation so I never received it. It happened twice to me. I canceled the order and asked for a refund. I never received my money back. They were telling me that they could not process my refund. iHerb provided me a tracking number which is useless since my...
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