Lied to when placing order
Ordered a daybed and specifically asked if it had a link spring frame. When it arrived, it had a solid frame. Called ifurn and was offered a return or $65 credit. Purchased a link spring frame from a local furniture store on July 3, assembled the bed on July 5, and my wife came home from the hospital and said the bed was OK on July 6. The refund offer expired July 3. Told Laura Fox that I would not know if the bed was acceptable until my wife tried it. She lies as bad as the order takers.
Jefferson City, Missouri
Misrepresentation by iFurn.com and We Pay 20% restocking fee?
We purchased bar stools online from www.ifurn.com. If you are looking for a stool that can seat 2 people this is the stool for you (Hillsdale Beechland Backless Swivel Stool). The dimensions are not listed on the site (only the height) and there is a restocking fee of 20% even though the perception of what you are ordering is completely different than the end result. Perception is not reality for this company. The representative actually stated that her perception was totally different!! Really?? Like we care about her perception. Also the color of the seat is much darker than the photo. A standard bar stool is 13 inches round and this stool is 20.5 inches. (On the site it is listed as "Household Use Only" and the box says "Designed for Residential Use Only") .. Our 15 foot bar in our home (we consider this "Residential" and "Household") is dwarfed by these stools. I wonder what size house could stand up to these stools. Misrepresentation? All we wanted was a full refund of our purchase price since these stools are a complete misrepresentation and NO RESTOCKING FEE.
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