Pacita G
map-marker Concord, North Carolina

Complaint

I called to schedule a time for my husband to come and I informed the young lady that my husband was a double amputee and had Prosthetics and ask could he fly she said yes. I get there explain to the lady at the counter that he has Prosthetics she said no problem then she weighed him which did not happen with my daughter and I felt some kind of way about that. I go inside to were we need to wait and spoke to one of the instructors told him the same thing he said we have a suit to fit we are all inclusive. I said great. Our time slot came up 12:30, I explained to the instructor same thing he said no problem let me get my manager and see what type of suit to put him in, manager comes over ask if he has metal I said yes and he said he could not fly. I said why didn't someone say that from the beginning. He said they should have, I said they didn't I even told the lady at the counter and she up sold me on something else. Then they said he could Fly with no legs but he could not change in what I would call the bullpen and they did not have a chair with wheels or a wheelchair for him to ride in and they said that he would have to crawl over there I was not letting My husband crawl on a dirty floor just to fly I feel someone should have told me this when I call to book my appointment I drove 3 and a 1/2 hours so that he could do this for his birthday spending money on a hotel just to get to Charlotte for them to tell me he could not fly I am very upset and disappointed in this my husband is not a dog if this company is all inclusive then they should have had a way for him to be able to fly without having a crawl on the floor. Something needs to be done about this. 5 people I spoke to and no one knew to ask about metal in his legs?
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Loss:
$320

Preferred solution: I would like to be compensated and I want my husband to fly. Make away for it to happen.

User's recommendation: Make sure you come with your own chair if you have Prosthetics.

Anonymous
map-marker Lakeside, California

Reserve

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Its absolutely impossible to get a hold of someone on the phone its ridiculous and frustrating to me because idk if my reservation is confirmed overall its hard to get help from ifly dont recommend going
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1 comment
Kinsley Zio

I agree!!

Nicholas P Sqx

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Verified Reviewer

Refund Denied

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iFLY Indoor Skydiving - Refund Denied
My wife inadvertently booked an iFly experience for us when we were unavailable. She was recently postpartum, and was not able to fully understand the terms and conditions of booking with iFly. She called iFly within minutes of booking online to cancel the same day reservation. The iFly General manager rejected the refund request. I called to speak to the general manager and was rejected the refund again. The GM and I had multiple email exchanges regarding the refund request, but I was consistently met with it is our corporate policy to not issue refunds, but I can hold your reservation for a year. I do not have any interest in going to a place that lacks such common sense Customer Service. The reservation was made six hours in advance, and requested to be canceled within minutes without understanding the cancellation policy. IFly has horrible customer service and has stolen almost $200 of my money. The GM, sarcastic and snarky emails are available upon request.
View full review
Loss:
$180
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Do Not Go To iFly

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