iFLY Indoor Skydiving Reviews

Absolutely NO customer service! We stood around in the merch sales/ front desk/ register/ lobby area for almost 20 minutes.

Looked in the open office door (the only thing in the office was a sandwich). On TWO separate occasions! We forgave their lack of customer attention the 1st time due to Nationals competition. But even that day we had problems (after watching the competition for a bit) getting ANYONE'S attention so we could schedule a first flight for 2.

When we asked about a promotion we had heard on the radio we were told that there were currently no promotions.

When i asked when is the next deal or what's coming up, she said that she had no idea. That they don't know until they put someone in the computers scheduling. If thats not incorrect, it should be! She let us know to be there 30 minutes ahead of our 11:30 flight time & if no one was ahead of us, that we'd be able to go early.

She said that there were currently no one ahead of us, but things can change in 10 days. When we asked, she told us that we could get a refund if there were any issues.

We arrived 45 minutes early, waited around for at least 15 minutes. No one but the aforementioned sandwich in the open doored office. As my husband started up the stairs a woman appeared (it was obvious that she heard me complaining to no one but my husband).

When I noticed her she said that she wasn't supposed to be there but she had forgotten something & had come back to get it. Then said that she could help us? I mentioned that we'd been told that if no one was ahead of us that we could go early. (We'd been standing in the lobby watching the live feed & no one was there?) She told us that there WAS someone before us- which was confusing.

By then my husband had returned with someone from upstairs & the lobby was full of a large group of 8-10. As we finished we overheard the group being asked what their flight times were & they replied w the exact same time as us, 11:30!! We were sent upstairs, she told us to take a seat & someone would call us when it's our turn. Once we got upstairs, there were 6 employees sitting around on the couch & chairs.

There were no other customers there. No one EVER greeted us, no one asked us who was flying, or to get flight suits, helmets NOTHING!! Not ONE word! The big group changed into the flight suits they had brought with them.

Still after standing around for 15 minutes with not one word from any of the employees We got so fed up with the horrible lack of ANY customer service that we left.

We believe that whoever owns this place has NO idea how much business they are loosing by having people working for them that have no customer skills or are inadequatly trained or worse yet dimply DO NOT CARE!!

We own a business & we know that without customers we wouldn't have a business!! It would NEVER happen (at our business) that a customer who is spending a REDICULOUS amount of money for 2- 1 minute flights, would EVER be or feel ignored.

We don't support businesses that can't even say 'hello'!!

I called to schedule a time for my husband to come and I informed the young lady that my husband was a double amputee and had Prosthetics and ask could he fly she said yes. I get there explain to the lady at the counter that he has

Prosthetics she said no problem then she weighed him which did not happen with my daughter and I felt some kind of way about that.

I go inside to were we need to wait and spoke to one of the instructors told him the same thing he said we have a suit to fit we are all inclusive. I said great. Our time slot came up 12:30, I explained to the instructor same thing he said no problem let me get my manager and see what type of suit to put him in, manager comes over ask if he has metal I said yes and he said he could not fly. I said why didn't someone say that from the beginning.

He said they should have, I said they didn't I even told the lady at the counter and she up sold me on something else. Then they said he could Fly with no legs but he could not change in what I would call the bullpen and they did not have a chair with wheels or a wheelchair for him to ride in and they said that he would have to crawl over there I was not letting My husband crawl on a dirty floor just to fly I feel someone should have told me this when I call to book my appointment I drove 3 and a 1/2 hours so that he could do this for his birthday spending money on a hotel just to get to Charlotte for them to tell me he could not fly I am very upset and disappointed in this my husband is not a dog if this company is all inclusive then they should have had a way for him to be able to fly without having a crawl on the floor.

Something needs to be done about this. 5 people I spoke to and no one knew to ask about metal in his legs?

My wife inadvertently booked an iFly experience for us when we were unavailable. She was recently postpartum, and was not able to fully understand the terms and conditions of booking with iFly.

She called iFly within minutes of booking online to cancel the same day reservation. The iFly General manager rejected the refund request. I called to speak to the general manager and was rejected the refund again. The GM and I had multiple email exchanges regarding the refund request, but I was consistently met with it is our corporate policy to not issue refunds, but I can hold your reservation for a year.

I do not have any interest in going to a place that lacks such common sense Customer Service. The reservation was made six hours in advance, and requested to be canceled within minutes without understanding the cancellation policy.

IFly has horrible customer service and has stolen almost $200 of my money. The GM, sarcastic and snarky emails are available upon request.