Terrible Communication, damaged furniture, had to do a bank charge back

Purchased a bedroom set and have nothing but issues with this company. After a few month delay in getting our set to us because all the pieces had damage, they finally sent it out. When we got it it was damaged. I called while the delivery driver was still here and Joe advised to me keep the damaged dresser and he would send out a new one that week and have this one picked up. Fast forward weeks...Joe says they can't get that piece anywhere so we would be willing to refund me $92 of the $400 dresser! I said that is unacceptable and he said my other option was to destroy it and send him pictures and then he would refund my money. They never answer my calls and sometimes they email me one lined emails. Called me bank to tell them what was going on and to get a chargeback. They are now taking care of it for us because this company is nothing but a nightmare! Now we have a bedroom set with a damaged dresser we can't find anywhere. Hopefully, the bank will get us our money back! Otherwise, we are out $400 and still have to buy a dresser to match the rest of our set. DO NOT BUY FROM THIS COMPANY!!!!
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ID
#656105 Review #656105 is a subjective opinion of poster.
Location
Fairborn, Ohio
Cons
  • Damage to my furnature
Reason of review
Damaged or defective
Loss
$390
Preferred solution
Full refund
New Reviewer

DON'T BUY FROM "IDF FURNISHING"

I purchase a Oxford Traditional Brown Bonded Leather Sofa Set Living Room Furniture. Order Date: 8/25/12 Payment By: Visa Confirmation No: A116454**** Shipment Tracking: IFD Home Furnishings Items 1 Oxford ? Traditional Brown Bonded Leather Sofa Set Living Room Furniture @ $1,317.99 = $1,317.99 Sub-Total: $1,317.99 Shipping: $0.00 (Economy Shipping) Sales Tax: $0.00 IFD Home Furnishings Total: $1,317.99 Store Credit: -$0.00 TOTAL DUE: $1,317.99 I Purchase this item 8/25/12 for 1,317.99 invoice#131 confirmation# A116454**** and they ship this item 8/30/2012 with Custom Companies, INC customco.com tracking number 3118****. I receive this item 9/27/12 and I first report the damages 10/19/2012 less than 22 days after i receive the furnish they start falling apart and at that time I was a single guy weighing 180 lb only home on weekends so I know i am not heavy enough to broke this sofa. I send photos and they(JOE) assure me that it's under (1) year warranty and they will replace them. After I report the damages in October 2012 I try calling no answer until November 2012. They say the shipping department should already ship it and he don't understand why they haven't ship it yet. January 2013 same answer, March 2013, same answer, May 2013 same answer, July 2013 same answer, september 2013 same answer and then I called and called and called and finally got Joe again on the line February,13 2014 and still the same answer. He say he would call back in 30 minutes tops, but no call back so i try calling and calling so here I am writing trying to figure out how they got such positive review for such a *** customer service. If you had a really good experience with IFD then i most got the wrong number. I would love to know how cause all I got is the same number from the start 186*-828-**** so there must be another number. When I purchase the sofa the customer service was great but as soon as I say the word damage, The true customer service came to light..."BTW" JOE does everything, sale, customer service and shipping. I know he add my numbers to his no answer list cause I now run my own business and they have the same service as I do. Ashley Furniture had this same sofa but I save $132.00 purchasing this sofa set from IFD Furnishing. I can't say you will have the same bad experience as me but from my experience all they sell is a very good looking furniture with a *** foundation.
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ID
#574841 Review #574841 is a subjective opinion of poster.
Location
Newnan, Georgia
Cons
  • Not trustworthy scam
Reason of review
Bad quality
Loss
$1318
Preferred solution
Let the company propose a solution

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