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Stacy E Srw

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Verified Reviewer
| map-marker Bowling Green, Kentucky

Their lab test said my dog was dying of kidney failure and stood by the results even after a specialist said the results were false .

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IDEXX Laboratories - Their lab test said my dog was dying of kidney failure and stood by the...
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IDEXX Laboratories - Their lab test said my dog was dying of kidney failure and stood by... - Image 2
Updated by user Jul 18, 2023

They are very aware of the situation . They refused to talk to me but I wouldn’t give up .

They finally had someone e mail me and ask what I wanted . I wanted an explanation : was it human error ?

A mix up ? Is another dog dying of kidney failure and doesn’t know it ?...

Original review Jul 18, 2023
Refused to speak to me , refused to answer the vet as to why the test was wrong . Even after it was proven to be false .

They want to make money while not caring about the animals who they are supposed to help but end up hurting for profit .

Its such a scam . They give discounts to veterinarians if they send them more and more labs to be tested .
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Loss:
$500
Cons:
  • In it for the money not the animals

Preferred solution: Apology

User's recommendation: Use ANY other lab!!! Not Idexx

Lyndie K

Negligent criminals that do not care about my dog’s health and quality of life.

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IDEXX Laboratories - Negligent criminals that do not care about my dog’s health and quality of...

My dog has Cushings disease, diabetes, shes blind, and 13 years old. Going to the vet is stressful for her.

Shes always being poked and undergoing tests. Its hard to watch such a special creature struggle. My vet performed an ACTH test on my dog Noel on August 26th. A week went by and we didnt hear anything.

The vet called them to see what the deal is. Just got off the phone with my vet. THEY LOST HER SAMPLE AND NEVER CALLED THE VET TO TELL THEM. THEY LITERALLY LOST IT.

The hours my dog had to spend at the vet. The stress she had to go through. THEY LOST THE SAMPLE. Also, my vet has to pay for THEIR mistake.

This is not a cheap test. So now in the middle of a pandemic, I have to take my dog to the vet, 30 minutes away, again to go through all of this all over again. I will be taking action. These incompetent idiots will be held responsible.

Theres no excuse and they wont get away with it. I love my dog more than life itself. Momma bear is livid. Im filing a complaint with the BBB once Im done with this review.

I found corporate numbers, addresses, emails, and even Jay the chief executive officer of this laughable company. Im going to do everything in my power to hold everyone accountable. Ive already made several calls in just a few minutes. Ill be busy this weekend and next week.

People need to be held accountable. This is a lab for heavens sakes. There are protocols in place so that these things dont happen. Clearly they ignored all protocols.

Its pure negligence. Nothing else. Several people were involved in this and nobody cared enough about my dog to even bother contacting the vet. Period.

Sure people make mistakes, a mistake is forgetting to put mushrooms on my pizza. This is an outrage. Who knows how many more people they are screwing and forcing to pay for their massive screw ups. Its criminal is what it is.

Negligence and criminal. This company has more money than they will ever know what to do with and they are screwing family run and local small animal hospitals because of their own negligence.

Shady is putting it mildly. My sweet girl is going to have to continue to suffer because of these people.

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Preferred solution: They need to assure me that the retest will go smoothly. No delays or issues. They need to tell me exactly how this happened and tell me how it will not happen to someone else.

User's recommendation: Do not go to a vet that uses IDEXX labs. You can’t trust them. If it happened to me it can happen to you!

1 comment
Guest

We had blood drawn for a Relaxin test for our dog. It takes 10 minutes to run the test and get results.

IDEXX said they'd have the results the next day. It's the next day--now they say it's going to be 2-4 days for a result.

They are terrible. We will have to find a vet who uses a different lab.

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