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Their customer service is terrible

2.8
Update by user Jan 13, 2022

They have the worst customer service they have the worst fraud department the worst restoration specialist they won’t even give me a restoration specialist that will help me they won’t even accommodate me

Original review posted by user Jan 13, 2022
I called their customer service and ask and speak to a restoration specialist and help me with my identity theft but they refused to accommodate me they wont help me I called multiple times and they refused to get me to a specialist they wont write me a letter on my behalf and refusing to give me a reasonable accommodationsTheyre discriminating against me you wont help me

User's recommendation: Well identity force has the worst customer service they don’t help you with their fraud.

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#3256385 Review #3256385 is a subjective opinion of poster.
Pros
  • I like the vpn
Cons
  • Customer service
Preferred solution
And they need a better management and they need to know how to resolve resolve identity theft issues the not to leave it on the client tell them tell them to resolve it there ourselves restoration department is horrible and they won’t help me

Cancel my membership

5.0
Problems in registering my profile correctly. My last name and first name somehow interchanged due to the system which recognises only one standard order- first name , then last name. I am based in Hong Kong and as a general rule, last name comes first. Unable to register my phone number on the App due to impossibility of choosing area code of Hong Kong. Only area code in North America is in the list. I was told by the customer service the reasons why this has happened: I need to use chrome and Microsoft edge. I bought this package via Mackeeper and did not expect that I had to use Microsoft edge. And I never use chrome.
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#2942961 Review #2942961 is a subjective opinion of poster.
Location
Central, Central And Western District

Advanced calling and it came though, hung up

1.0
I have advanced screening, someone must say their name and where they are calling from to get through .. she did that, then immediately hung up, after it woke everyone who is sick. Only said her name, Debbie Mendez. So it rang one time, then her voice name and she had already hung up, making people who are sick wake up suiting this difficult time, I had to research the phone number. Fine if she wanted to actually call and follow through. It was a spiteful call.

User's recommendation: Never would I use this company after today.

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#2377480 Review #2377480 is a subjective opinion of poster.
Location
Torrance, California

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