Identity Guard
Identity Guard Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Identity Guard has a 3.3 star rating from 3 reviews with 100% saying they would likely recommend. Rating split shows 67% unfavorable and 33% positive; customers mention high price and concerns about privacy and data security in Identity Guard reviews.
Key Takeaways for Future Customers
- Expect a mix of outcomes; evaluate membership cost versus features and refund policy.
- Check migration and account setup steps if switching platforms.
- Confirm subscription and billing terms before enrolling.
Negative Feedback / Risk Areas
- Data loss and transfer errors during platform migration.
- Privacy and data security concerns, including reported fraudulent charges and billing issues.
- Login difficulties and reported failures to resolve serious account problems.
Positive Feedback
Customers cite responsive customer service that handled alerts and account issues promptly, effective identity monitoring alerts, and at least one reviewer willing to pay after a free year.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Identity Guard has a 3.3 star rating from 3 reviews with 100% saying they would likely recommend. Rating split shows 67% unfavorable and 33% positive; customers mention high price and concerns about privacy and data security in Identity Guard reviews.
Key Takeaways for Future Customers
- Expect a mix of outcomes; evaluate membership cost versus features and refund policy.
- Check migration and account setup steps if switching platforms.
- Confirm subscription and billing terms before enrolling.
Negative Feedback / Risk Areas
- Data loss and transfer errors during platform migration.
- Privacy and data security concerns, including reported fraudulent charges and billing issues.
- Login difficulties and reported failures to resolve serious account problems.
Positive Feedback
Customers cite responsive customer service that handled alerts and account issues promptly, effective identity monitoring alerts, and at least one reviewer willing to pay after a free year.
They lost my data and information
- - Identity Guard moved to Aura.
- - They lost my data in the transfer and had incorrect info.
- - I believe my card data was compromised in their system.
Identity Guard is moving to a new platform called Aura. In the process they lost my data.
Once they moved me, they had incorrect information on my account. Their cybersecurity and data protection is deficient. I also believe my CC data was compromised within their system. I listed a credit card in Identity Guard that I seldom use and was not using when it was used for fraudulent charges.
How? Probably by someone getting into Identity Guard database during this transfer.
- Customer support
Preferred solution: Full refund
User's recommendation: AVOID - NOT SECURE!!
2+ years but when it counted they failed
- - Identity Guard failed to protect our family.
- - Notifications from credit card companies were treated as spam by Identity Guard.
- - Cancelled immediately.
Abject failure to perform for our family. I can best protect my family by vigilance and contact with my creditors.
Identity Guard failure was considering my credit card companies notifications were spam, verbatim by card of identity guard. Cancelled immediately.
Never again. Failure times three.
Preferred solution: Discuss what they failed to do so it won't be repeated to another consumer.
User's recommendation: Be your own best guard
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Excellent service
- - I received free identity protection after a breach, was alerted to an opened account, and Susan quickly resolved my login issue and the alert.
It wasn't a complaint it was a thumbs up. fantastic company
I received some identity protection service for free because of a breach. I received an alert regarding an account being opened in my name.
I couldnt log into their system for nothing. I had tried previously and just didnt want to fight log ins and then I got locked out completely. I wrote the company and told them the difficulty, I received a phone call from Susan she personally handled the log in problem; giving me clear and unhurried directions, it took maybe a minute or two. She then told me about the alert to an open account.
I explained I didnt open an account. So, she then said I will call the company now and take care of it. WOW quick, clear, informative, handled everything, everything!!!
I have never had a company do their job so well. I am proud to say when this free year is over this is the company I will pay for.
User's recommendation: Well worth it
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