2.9K CLAIMED LOSSES
2 TOTAL REVIEWS
1 ISSUE RESOLVED
2+ years but when it counted they failed
Abject failure to perform for our family. I can best protect my family by vigilance and contact with my creditors. Identity Guard failure was considering my credit card companies notifications were spam, verbatim by card of identity guard. Cancelled immediately. Never again. Failure times three.
User's recommendation: Be your own best guard.
Summerville, South Carolina
Discuss what they failed to do so it won't be repeated to another consumer.
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Resolved: Excellent service
Update by user Mar 21, 2020
It wasn't a complaint it was a thumbs up. fantastic company
Original review posted by user Mar 21, 2020I received some identity protection service for free because of a breach. I received an alert regarding an account being opened in my name. I couldnt log into their system for nothing. I had tried previously and just didnt want to fight log ins and then I got locked out completely. I wrote the company and told them the difficulty, I received a phone call from Susan she personally handled the log in problem; giving me clear and unhurried directions, it took maybe a minute or two. She then told me about the alert to an open account. I explained I didnt open an account. So, she then said I will call the company now and take care of it. WOW quick, clear, informative, handled everything, everything!!! I have never had a company do their job so well. I am proud to say when this free year is over this is the company I will pay for.
User's recommendation: Well worth it.
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