New Reviewer

2+ years but when it counted they failed

Abject failure to perform for our family. I can best protect my family by vigilance and contact with my creditors. Identity Guard failure was considering my credit card companies notifications were spam, verbatim by card of identity guard. Cancelled immediately. Never again. Failure times three.

User's recommendation: Be your own best guard.

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ID
#2710827 Review #2710827 is a subjective opinion of poster.
Location
Summerville, South Carolina
Loss
$2940
Preferred solution
Discuss what they failed to do so it won't be repeated to another consumer.

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Verified Reviewer
Advanced Reviewer

Resolved: Excellent service

Update by user Mar 21, 2020

It wasn't a complaint it was a thumbs up. fantastic company

Original review posted by user Mar 21, 2020
I received some identity protection service for free because of a breach. I received an alert regarding an account being opened in my name. I couldnt log into their system for nothing. I had tried previously and just didnt want to fight log ins and then I got locked out completely. I wrote the company and told them the difficulty, I received a phone call from Susan she personally handled the log in problem; giving me clear and unhurried directions, it took maybe a minute or two. She then told me about the alert to an open account. I explained I didnt open an account. So, she then said I will call the company now and take care of it. WOW quick, clear, informative, handled everything, everything!!! I have never had a company do their job so well. I am proud to say when this free year is over this is the company I will pay for.

User's recommendation: Well worth it.

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Resolved
ID
#1832135 Review #1832135 is a subjective opinion of poster.
Service
Identity Guard Customer Care

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