MVV S Vup

They lost my data and information

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Identity Guard is moving to a new platform called Aura. In the process they lost my data. Once they moved me, they had incorrect information on my account. Their cybersecurity and data protection is deficient. I also believe my CC data was compromised within their system. I listed a credit card in Identity Guard that I seldom use and was not using when it was used for fraudulent charges. How? Probably by someone getting into Identity Guard database during this transfer.
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Loss:
$500
Cons:
  • Customer support

Preferred solution: Full refund

User's recommendation: AVOID - NOT SECURE!!

Letisha L
map-marker Summerville, South Carolina

2+ years but when it counted they failed

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Abject failure to perform for our family. I can best protect my family by vigilance and contact with my creditors. Identity Guard failure was considering my credit card companies notifications were spam, verbatim by card of identity guard. Cancelled immediately. Never again. Failure times three.
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Loss:
$2940

Preferred solution: Discuss what they failed to do so it won't be repeated to another consumer.

User's recommendation: Be your own best guard

Resolved
Melissa D Jtx

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Verified Reviewer

Resolved: Excellent service

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Updated by user Mar 21, 2020

It wasn't a complaint it was a thumbs up. fantastic company

Original review Mar 21, 2020
I received some identity protection service for free because of a breach. I received an alert regarding an account being opened in my name. I couldnt log into their system for nothing. I had tried previously and just didnt want to fight log ins and then I got locked out completely. I wrote the company and told them the difficulty, I received a phone call from Susan she personally handled the log in problem; giving me clear and unhurried directions, it took maybe a minute or two. She then told me about the alert to an open account. I explained I didnt open an account. So, she then said I will call the company now and take care of it. WOW quick, clear, informative, handled everything, everything!!! I have never had a company do their job so well. I am proud to say when this free year is over this is the company I will pay for.
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User's recommendation: Well worth it

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