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identibase

identibase Reviews

identibase.co.uk
What is your customer experience with identibase?

identibase Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

identibase reviews show a 1.0 star rating from 1 customer and overall consumer sentiment is negative after a long-term premium account holder reported loss of keepership and ignored legal objections.

Key Takeaways for Future Customers

  • Consider risks to pet keepership when evaluating membership with identibase.
  • Expect limited support on disputes despite premium account history.
  • Review how the service handles data requests before subscribing.

Negative Feedback / Risk Areas

  • Alleged breach of DEFRA compliance and improper arbitration.
  • Ignored disclosure requests and statutory rights under UK GDPR leading to customer complaints.
  • Failure to prevent unilateral change of keepership despite court or police involvement.

Positive Feedback

Identibase is described as regulated by DEFRA, which some users cite as a pro.

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Media from reviews

identibase - Keepership stolen thru a pet professional irrespective of even court verdict...
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Verified Reviewer
| map-marker Islington, Islington

Keepership stolen thru a "pet professional" irrespective of even court verdict or police report!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Keepership can be changed after contact with a professional, even by a thief.
  • - Identibase claims neutrality but may override objections.
identibase - Keepership stolen thru a pet professional irrespective of even court verdict...
Original review updated Jul 31, 2026

Don't count on Identibase to protect your beloved pets, take this heart-aching lesson from me with 9+ years of premium account history with Identibase - only for them to confirm that a change of keepership can indeed be done by even a thief upon contact with a "pet professional" despite explicit objection & that being a breach of RCVS neutrality guidelines, not even verdict passed in a court of law or police report can stop such stealing of keepership as officially confirmed by Identibase citing their statutory duty!

Good luck if such change is initiated by a co-owner of the pet acting in contempt of court as in my case, Identibase will leave you high & dry, citing their neutrality in keepership disputes whilst using their statutory duty to:

1. Override explicit objection from the registered keeper of 9+ years, violating their own regulatory obligations to remain a neutral repository & leave the record unchanged until the matter is resolved.

2.

Allow unilateral change of keepership thereby acting as an arbiter of legal title, which breaches DEFRA's database operator rules, in stark contrast to their own policy stating when a transfer is denied, the record must remain unchanged until the matter is resolved.

3. Disregard your statutory rights & requests made under UK GDPR & Data Protection Act 2018.

Here are the exact wordings from Identibase:

4. Identibase is not involved in, nor required to act in accordance with, any court documentation between yourself and the individual requesting the transfer.

We are regulated by DEFRA and are obligated to record only the location where the pet resides.

5. Should the police wish to contact us regarding this matter, we will be happy to assist and confirm that we are acting in accordance with the relevant legislation.

Should you ever thought of relying on Identibase to protect your beloved pets against stealing by co-owner flouting a court verdict, read the above & think again!

Pros:
  • Supposedly regulated by defra
Cons:
  • Ignored statutory right to restrict processing
  • Ignored disclosure request for impending litigation
  • Not required to act in accordance with any court documentation

Preferred solution: 1. Reverse keepership transfer immediately. 2. Honour my statutory right to restrict processing of my data. 3. Honour disclosure request for third party intervening in the dispute.

User's recommendation: Don't count on Identibase to protect your beloved pets against theft by co-owner!

View full review

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